About the role
Job Summary:
We are seeking a highly skilled and experienced System Engineer to join our L2 support team. The ideal candidate will have a strong background in Java debugging , production support , and monitoring tools , with a proven track record of resolving complex L2 tickets in a fast-paced environment.
Key Responsibilities:
- Provide Level 2 (L2) support for Java-based enterprise applications.
- Troubleshoot and debug Java code to resolve production issues.
- Monitor application performance using tools like Splunk , AppDynamics , or New Relic .
- Collaborate with L1 support, development, and QA teams to ensure timely resolution of incidents.
- Analyze logs, identify root causes, and implement fixes or workarounds.
- Maintain documentation for recurring issues and resolution steps.
- Participate in on-call rotation and provide support during off-hours as needed.
- Ensure adherence to SLA timelines and escalate critical issues appropriately.
- Contribute to continuous improvement by identifying automation opportunities and process enhancements.
Required Skills & Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- 8+ years of experience in Java development/support roles.
- Strong hands-on experience with Java 1.7/1.8 , J2EE , Servlets , and JSP .
- Proficient in SQL/PL-SQL and database troubleshooting (Oracle, MySQL).
- Experience with log analysis tools (e.g., Splunk, ELK).
- Familiarity with CI/CD pipelines , Git , and DevOps practices .
- Excellent problem-solving and analytical skills.
- Strong communication skills and ability to work in a global team environment.
About Rivago infotech
Rivago Infotech Inc has been a leader in IT staffing and Software development for over 5 years and is one of the largest diversity and development firms in the industry. We are known for our high-touch, customer-eccentric approach, offering our clients unmatched quality, responsiveness and flexibility . We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services.
About the role
Job Summary:
We are seeking a highly skilled and experienced System Engineer to join our L2 support team. The ideal candidate will have a strong background in Java debugging , production support , and monitoring tools , with a proven track record of resolving complex L2 tickets in a fast-paced environment.
Key Responsibilities:
- Provide Level 2 (L2) support for Java-based enterprise applications.
- Troubleshoot and debug Java code to resolve production issues.
- Monitor application performance using tools like Splunk , AppDynamics , or New Relic .
- Collaborate with L1 support, development, and QA teams to ensure timely resolution of incidents.
- Analyze logs, identify root causes, and implement fixes or workarounds.
- Maintain documentation for recurring issues and resolution steps.
- Participate in on-call rotation and provide support during off-hours as needed.
- Ensure adherence to SLA timelines and escalate critical issues appropriately.
- Contribute to continuous improvement by identifying automation opportunities and process enhancements.
Required Skills & Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- 8+ years of experience in Java development/support roles.
- Strong hands-on experience with Java 1.7/1.8 , J2EE , Servlets , and JSP .
- Proficient in SQL/PL-SQL and database troubleshooting (Oracle, MySQL).
- Experience with log analysis tools (e.g., Splunk, ELK).
- Familiarity with CI/CD pipelines , Git , and DevOps practices .
- Excellent problem-solving and analytical skills.
- Strong communication skills and ability to work in a global team environment.
About Rivago infotech
Rivago Infotech Inc has been a leader in IT staffing and Software development for over 5 years and is one of the largest diversity and development firms in the industry. We are known for our high-touch, customer-eccentric approach, offering our clients unmatched quality, responsiveness and flexibility . We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services.