Team Lead, Group Operations (Tourism)
About the role
VALUES
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
*Please ensure that you answer all pre-screening questions for your candidacy to be considered.
DESCRIPTION
The incumbent will be responsible for supporting the operation of the Group Operations supervisor and team members in both Toronto and Montreal, while carrying out the various operations necessary to ensure the smooth running of a small number of their own groups. Responsible for ensuring the Groups Team provides high-quality services, which meet the needs of both internal and external clients for the operations of group files. The candidate will be required to work one or two weekends during the summer to assist the tour directors on the road.
RESPONSIBILITIES
- Support the supervisor in training/development of employees in relation to their tasks and the application of company policies/procedures
- Support the coordinators in their daily tasks
- Continuous improvement of work methods that enhance the quality of the customer experience, while maximizing operations and productivity and limiting costs
- Collaborating with team and management for procedure manual updates
- Prioritize on the road and post travel support for the team in problem solving management and client communication
- Management of reservations, confirmations, and cancelations of tours (coaches, hotels, restaurants, activities, etc.).
- Management of passenger lists (names, modifications, etc.).
- Management of deposits with different suppliers.
- Sending passenger lists to different suppliers.
- Communicate with our customers around the world, by phone and email, to follow up on files.
- Take calls from directors during problems on the road and follow up on problem resolution.
- Invoicing of files.
POSITION REQUIREMENTS
- College diploma in administration or tourism or relevant experience in the tourism industry, more particularly in a receptive (minimum of four years of experience)
- Knowledge of Canadian and USA tourist destinations
- Excellent computer skills (Office Suite and reservations system/operations of a receptive)
- Mastery of French language is a must
- Great sense of organization, attention to detail, autonomy, ability to work under pressure and meet tight deadlines
- Flexible in terms of schedules
Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.
*Only successful candidates will be contacted.
About Jonview
Jonview is Canada’s leading receptive operator, providing a full range of travel products and services to the international Tour Operator community. For more than 35 years we have developed relationships that now include over 2000 Canadian suppliers. We welcome over 250,000 visitors annually.
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment. We are looking for enthusiastic individuals who share our goal to be Canada’s leading receptive operator, providing a full range of travel products and services to the international Tour Operator community.
Jonview est le plus important voyagiste réceptif au Canada, offrant une gamme complète de produits et services aux voyagistes internationaux du monde entier. Au cours des 35 dernières années, nous avons développé des relations avec plus de 2000 fournisseurs canadiens. Chaque année, nous accueillons plus de 250 000 visiteurs.
NOUS TRAVAILLONS EN ÉQUIPE, dans un esprit d’ouverture à l’égard des idées et des attentes de nos collègues, de nos clients et de nos partenaires.
NOUS TRAVAILLONS EN ÉQUIPE, dans un esprit d’ouverture à l’égard des idées et des attentes de nos collègues, de nos clients, de nos partenaires et de nos fournisseurs, en nous engageant les uns envers les autres.
NOUS SOMMES DES PROFESSIONNELS toujours en quête d’excellence et nous abordons les défis avec méthode, efficacité et intégrité.
NOUS ALLONS AU-DEVANT de nos responsabilités envers nos clients, nos collègues, la société et l’environnement.
Team Lead, Group Operations (Tourism)
About the role
VALUES
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
*Please ensure that you answer all pre-screening questions for your candidacy to be considered.
DESCRIPTION
The incumbent will be responsible for supporting the operation of the Group Operations supervisor and team members in both Toronto and Montreal, while carrying out the various operations necessary to ensure the smooth running of a small number of their own groups. Responsible for ensuring the Groups Team provides high-quality services, which meet the needs of both internal and external clients for the operations of group files. The candidate will be required to work one or two weekends during the summer to assist the tour directors on the road.
RESPONSIBILITIES
- Support the supervisor in training/development of employees in relation to their tasks and the application of company policies/procedures
- Support the coordinators in their daily tasks
- Continuous improvement of work methods that enhance the quality of the customer experience, while maximizing operations and productivity and limiting costs
- Collaborating with team and management for procedure manual updates
- Prioritize on the road and post travel support for the team in problem solving management and client communication
- Management of reservations, confirmations, and cancelations of tours (coaches, hotels, restaurants, activities, etc.).
- Management of passenger lists (names, modifications, etc.).
- Management of deposits with different suppliers.
- Sending passenger lists to different suppliers.
- Communicate with our customers around the world, by phone and email, to follow up on files.
- Take calls from directors during problems on the road and follow up on problem resolution.
- Invoicing of files.
POSITION REQUIREMENTS
- College diploma in administration or tourism or relevant experience in the tourism industry, more particularly in a receptive (minimum of four years of experience)
- Knowledge of Canadian and USA tourist destinations
- Excellent computer skills (Office Suite and reservations system/operations of a receptive)
- Mastery of French language is a must
- Great sense of organization, attention to detail, autonomy, ability to work under pressure and meet tight deadlines
- Flexible in terms of schedules
Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.
*Only successful candidates will be contacted.
About Jonview
Jonview is Canada’s leading receptive operator, providing a full range of travel products and services to the international Tour Operator community. For more than 35 years we have developed relationships that now include over 2000 Canadian suppliers. We welcome over 250,000 visitors annually.
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment. We are looking for enthusiastic individuals who share our goal to be Canada’s leading receptive operator, providing a full range of travel products and services to the international Tour Operator community.
Jonview est le plus important voyagiste réceptif au Canada, offrant une gamme complète de produits et services aux voyagistes internationaux du monde entier. Au cours des 35 dernières années, nous avons développé des relations avec plus de 2000 fournisseurs canadiens. Chaque année, nous accueillons plus de 250 000 visiteurs.
NOUS TRAVAILLONS EN ÉQUIPE, dans un esprit d’ouverture à l’égard des idées et des attentes de nos collègues, de nos clients et de nos partenaires.
NOUS TRAVAILLONS EN ÉQUIPE, dans un esprit d’ouverture à l’égard des idées et des attentes de nos collègues, de nos clients, de nos partenaires et de nos fournisseurs, en nous engageant les uns envers les autres.
NOUS SOMMES DES PROFESSIONNELS toujours en quête d’excellence et nous abordons les défis avec méthode, efficacité et intégrité.
NOUS ALLONS AU-DEVANT de nos responsabilités envers nos clients, nos collègues, la société et l’environnement.