We have an exciting opportunity with Trotec Laser Canada. We are looking for an Account Executive for our Materials division with extensive customer service background.

Position Title: Account Executive - Materials

Department: Material Sales

Reports To: Regional Materials Manager

Location: Calgary, AB or Mississauga, ON

COMPENSATION: $45,000 - $50,000 CAD ANNUAL

Key Responsibilities:

· Increasing Turnover of Materials in the assigned region and maintaining a highly valued customer experience.

Sales and Customer Management:

• Effectively manage and develop the assigned customer base and regional area to exceed quarterly and annual sales targets.
• Identify and develop new sales opportunities through outbound emails, account management calls, lead generation, and follow-ups on website or web shop inquiries.
• Engage with customers to understand their needs, address concerns, and provide tailored product recommendations.
• Build strong relationships with decision-makers and influencers within targeted and existing client companies.
• Upsell products and services to maximize sales opportunities.
• Ensure customers receive regular and effective sales calls to maintain and grow business relationships.

Customer Service:

• Provide timely and professional responses to customer inquiries via phone and email.
• Resolve customer concerns efficiently while ensuring high satisfaction and retention.

Collaboration and Strategy:

• Contribute to the development of sales strategies for both new and existing customers.
• Demonstrate and explain the features and benefits of Trotec Materials products and services
• Participate in local events and meetings

Database Management and Reporting:

• Maintain accurate records of sales activities & customer interactions.
• Update and improve the database of prospects and existing clients, including details about client machinery, use of materials and who the decision-makers are.
• Provide regular sales reports and insights to the Regional Materials Manager.

Order Processing and Accuracy:

• Deliver accurate information to the Customer Service Department to make sure orders are processed correctly
• Process orders in a timely and accurate manner

Market Awareness and Knowledge:

• Stay informed about the Trotec Materials product offerings, services, and marketing initiatives
• Communicate/Monitor competitor pricing, promotions, and market trends to stay competitive.

Other:

• Other tasks assigned by the Regional Materials Manager

Qualifications and Skills:

• Proven experience in sales, customer service, or a related role.
• Proficient French speaker is a plus
• Strong communication and interpersonal skills, with the ability to build lasting relationships.
• Proficient in using Salesforce (or other related CRM systems)
• Proficient in using SOP (Experience in using SAP is a plus)
• Self-motivated with a results-oriented mindset and a track record of meeting or exceeding sales targets.
• Strong problem-solving skills and attention to detail.
• Ability to adapt to customer needs and deliver tailored solutions.
• Knowledge of the laser and/or creative industry and related products is an advantage.