Information Technology Infrastructure Specialist
About the role
About the Company
We are seeking a skilled and proactive IT Infrastructure Support Specialist to join our IT team. This role is ideal for a technically adept individual who thrives in a dynamic environment, combining strong project execution capabilities with Tier-2 support responsibilities. Reporting to the IT Infrastructure Manager, you will play a key role in planning, leading, and implementing IT infrastructure upgrades while providing proactive maintenance and ensuring reliable user support across systems and platforms.
About the Role
This role is ideal for a technically adept individual who thrives in a dynamic environment, combining strong project execution capabilities with Tier-2 support responsibilities.
Responsibilities
- Lead and execute IT infrastructure upgrade projects, including software rollouts, server updates, and platform enhancements.
- Collaborate with internal stakeholders to assess needs and ensure smooth deployment of IT solutions.
- Perform server maintenance and patch management across physical and virtual environments.
- Provide Tier-2 help desk support, resolving escalated technical issues in a timely and professional manner.
- Assist in evaluating and testing new technologies and software prior to deployment.
- Create and maintain technical documentation related to systems, processes, and project implementations.
- Monitor system performance and proactively address potential issues to ensure uptime and performance.
- Maintain compliance with IT policies, procedures, and security protocols.
- Support disaster recovery and backup initiatives.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 5+ years of experience in IT support or infrastructure roles.
- Proven experience leading or supporting IT infrastructure projects.
Required Skills
- Strong knowledge of Windows and/or Linux server environments, networking concepts, and enterprise software platforms.
- Experience with Active Directory, Firewall (Watchguard), virtualization (VMware, Hyper-V, Azure, AWS), and patch management tools, MDM, VPN, NAS, SAN, M365, ManageEngine, Intune.
- Experience with managing networking including DNS, DHCP, intranet protocols, EntreID, and SSO.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills; ability to work independently and as part of a team.
- Experience with monitoring tools (incl. PRTG, SolarWinds, or similar).
Preferred Skills
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, ITIL) are a plus.
- Willingness to work some evenings and/or weekends in office as required, infrequently with minimal notice.
About DSEL - David Schaeffer Engineering Ltd.
Accelerating Subdivisions. Accelerating Approvals. Accelerating Profits.
DSEL is a builder-oriented consulting firm that has been providing groundbreaking engineering solutions to many of Canada’s largest and most successful builders for over 30 years.
We offer a full spectrum of subdivision engineering services designed to support builders by accelerating large residential subdivisions and reducing costs through design optimization.
At DSEL, we understand the challenges faced by builders. Our client-focused approach ensures that we work closely with you to develop customized solutions that align with your project goals. From the initial consultation through to project completion, our team is committed to providing exceptional service and support.
We use proprietary technology and sustainable practices to deliver projects that not only meet current standards but also contribute positively to the environment. Our commitment to innovation ensures that we stay at the forefront of industry trends, providing our clients with the best possible outcomes.
Using our in-house proprietary technology to power some of the industry’s most creative minds, we focus on timely and creative solutions to land development engineering challenges. At DSEL, our land development consulting services are designed to streamline land development projects with speed and precision:
Expert Project Planning: Our processes are meticulously planned for seamless execution.
Advanced Technology: We use groundbreaking proprietary technology to optimize design elements and enhance efficiency.
Collaborative Approach: Close collaboration with stakeholders ensures alignment and smooth project execution.
Sustainable Practices: We prioritize eco-friendly practices that benefit both the environment and your project.
Choose DSEL for your next project and experience the difference that 30 years of innovation can make. Let's build the future together.
Information Technology Infrastructure Specialist
About the role
About the Company
We are seeking a skilled and proactive IT Infrastructure Support Specialist to join our IT team. This role is ideal for a technically adept individual who thrives in a dynamic environment, combining strong project execution capabilities with Tier-2 support responsibilities. Reporting to the IT Infrastructure Manager, you will play a key role in planning, leading, and implementing IT infrastructure upgrades while providing proactive maintenance and ensuring reliable user support across systems and platforms.
About the Role
This role is ideal for a technically adept individual who thrives in a dynamic environment, combining strong project execution capabilities with Tier-2 support responsibilities.
Responsibilities
- Lead and execute IT infrastructure upgrade projects, including software rollouts, server updates, and platform enhancements.
- Collaborate with internal stakeholders to assess needs and ensure smooth deployment of IT solutions.
- Perform server maintenance and patch management across physical and virtual environments.
- Provide Tier-2 help desk support, resolving escalated technical issues in a timely and professional manner.
- Assist in evaluating and testing new technologies and software prior to deployment.
- Create and maintain technical documentation related to systems, processes, and project implementations.
- Monitor system performance and proactively address potential issues to ensure uptime and performance.
- Maintain compliance with IT policies, procedures, and security protocols.
- Support disaster recovery and backup initiatives.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 5+ years of experience in IT support or infrastructure roles.
- Proven experience leading or supporting IT infrastructure projects.
Required Skills
- Strong knowledge of Windows and/or Linux server environments, networking concepts, and enterprise software platforms.
- Experience with Active Directory, Firewall (Watchguard), virtualization (VMware, Hyper-V, Azure, AWS), and patch management tools, MDM, VPN, NAS, SAN, M365, ManageEngine, Intune.
- Experience with managing networking including DNS, DHCP, intranet protocols, EntreID, and SSO.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills; ability to work independently and as part of a team.
- Experience with monitoring tools (incl. PRTG, SolarWinds, or similar).
Preferred Skills
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, ITIL) are a plus.
- Willingness to work some evenings and/or weekends in office as required, infrequently with minimal notice.
About DSEL - David Schaeffer Engineering Ltd.
Accelerating Subdivisions. Accelerating Approvals. Accelerating Profits.
DSEL is a builder-oriented consulting firm that has been providing groundbreaking engineering solutions to many of Canada’s largest and most successful builders for over 30 years.
We offer a full spectrum of subdivision engineering services designed to support builders by accelerating large residential subdivisions and reducing costs through design optimization.
At DSEL, we understand the challenges faced by builders. Our client-focused approach ensures that we work closely with you to develop customized solutions that align with your project goals. From the initial consultation through to project completion, our team is committed to providing exceptional service and support.
We use proprietary technology and sustainable practices to deliver projects that not only meet current standards but also contribute positively to the environment. Our commitment to innovation ensures that we stay at the forefront of industry trends, providing our clients with the best possible outcomes.
Using our in-house proprietary technology to power some of the industry’s most creative minds, we focus on timely and creative solutions to land development engineering challenges. At DSEL, our land development consulting services are designed to streamline land development projects with speed and precision:
Expert Project Planning: Our processes are meticulously planned for seamless execution.
Advanced Technology: We use groundbreaking proprietary technology to optimize design elements and enhance efficiency.
Collaborative Approach: Close collaboration with stakeholders ensures alignment and smooth project execution.
Sustainable Practices: We prioritize eco-friendly practices that benefit both the environment and your project.
Choose DSEL for your next project and experience the difference that 30 years of innovation can make. Let's build the future together.