Top Benefits
About the role
Come Work with Us!
Florists Supply is the premier Western Canadian floral wholesaler and importer based in Winnipeg, with addition locations in Saskatoon, Edmonton, Calgary, Vancouver and Cambridge. As a premium facilitator of fresh flowers and floral supplies, Florists Supply is a team that knows our customers and makes a difference by delivering beyond expectations. Florists Supply provides a variety of high-quality hard goods and fresh florals to florists, independent and mass market retailers.
What do we expect of you?
We are seeking a Customer Service Representative to join our team in Calgary, Ab. Reporting to the Branch Manager, you will focus on providing service to customers and generating sales of cut flowers, while ensuring exceptional customer satisfaction with an accurate purchase/return/exchange process and in the best interest of Florists Supply customers.
What will you do?
- Responsible for the processing of assigned customer purchases, returned products and credits
- Answer inbound customer calls and e-mails, offer product sale opportunities to customers
- Responsible for picking and packing cut flower orders with good attention to detail
- Assist customers that come into the branch to shop and pick up their orders
- Investigate and resolve customer complaints and inquiries
- Help in other areas and teams as needed
What do you need to succeed?
- Fresh flower knowledge a big asset
- Available to work Monday, Tuesday, Thursday and Friday from 7-3 and Wednesday 10-6.
- Previous Customer Service experience preferred
- A friendly, engaging and professional demeanor. Adaptable and a team player
- Ability to stay calm under pressure, work independently with the ability to multi-task.
- Superior verbal and written communication skills
- Ability to lift 50lbs.
- Proficient in Microsoft Office Suite (Excel, Word, SharePoint) and embraces new technology.
- Knowledge of SAGE 300 and CRM experience are assets
What's in it for you?
-
A family-like environment where you can bring your own ideas to the table
-
Continued learning and knowledge sharing opportunities
-
Competitive compensation plan
-
Deferred Profit-Sharing Plan
-
Extended Health/Dental Plan
-
Employee Assistance Program (EAP)
-
Product discounts
-
A good work-life balance.
Do our values speak to you?
- We are committed to providing an unparalleled customer service experience through premium products and services.
-
We innovate to challenge the status quo.
-
We care and are compassionate for our community.
-
We strive to do the right thing with integrity.
Take the next step
To apply, please send your cover letter and resume to Julie Smeed, Branch Manager at jsmeed@floristssupply.com with "Customer Service Representative" on the subject line by end of day Wednesday July 16, 2025.
We value the unique skills and experiences everyone brings to Florists Supply and provide an accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know.
We thank all applicants for their interest but only those selected for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: $16.00-$18.00 per hour
Expected hours: 40 per week
Work Location: In person
Application deadline: 2025-07-16
About Florists Supply
Florists Supply Ltd. is a Winnipeg-based direct importer and wholesaler of fresh flowers, floral essentials, permanent botanicals, giftware, modern decor, event products and holiday accents. We have branches in Winnipeg, Saskatoon, Edmonton, Calgary, and Vancouver.
We take pride in our quality products and exceptional customer service, which we've provided to Canadian businesses since 1935. Service Representatives are assigned to each of our clients to carefully pick their fresh flower orders, and act as design and industry consultants.
We source fresh flowers throughout the year from farms in Ecuador, Colombia, Guatemala, Costa Rica, United States, New Zealand, Australia, Thailand, Peru, Kenya, Holland, France, Italy, South Africa, Mexico, and Canada. We work closely with our farming partners, and visit them regularly to ensure they meet our high standards in quality and freshness.
Top Benefits
About the role
Come Work with Us!
Florists Supply is the premier Western Canadian floral wholesaler and importer based in Winnipeg, with addition locations in Saskatoon, Edmonton, Calgary, Vancouver and Cambridge. As a premium facilitator of fresh flowers and floral supplies, Florists Supply is a team that knows our customers and makes a difference by delivering beyond expectations. Florists Supply provides a variety of high-quality hard goods and fresh florals to florists, independent and mass market retailers.
What do we expect of you?
We are seeking a Customer Service Representative to join our team in Calgary, Ab. Reporting to the Branch Manager, you will focus on providing service to customers and generating sales of cut flowers, while ensuring exceptional customer satisfaction with an accurate purchase/return/exchange process and in the best interest of Florists Supply customers.
What will you do?
- Responsible for the processing of assigned customer purchases, returned products and credits
- Answer inbound customer calls and e-mails, offer product sale opportunities to customers
- Responsible for picking and packing cut flower orders with good attention to detail
- Assist customers that come into the branch to shop and pick up their orders
- Investigate and resolve customer complaints and inquiries
- Help in other areas and teams as needed
What do you need to succeed?
- Fresh flower knowledge a big asset
- Available to work Monday, Tuesday, Thursday and Friday from 7-3 and Wednesday 10-6.
- Previous Customer Service experience preferred
- A friendly, engaging and professional demeanor. Adaptable and a team player
- Ability to stay calm under pressure, work independently with the ability to multi-task.
- Superior verbal and written communication skills
- Ability to lift 50lbs.
- Proficient in Microsoft Office Suite (Excel, Word, SharePoint) and embraces new technology.
- Knowledge of SAGE 300 and CRM experience are assets
What's in it for you?
-
A family-like environment where you can bring your own ideas to the table
-
Continued learning and knowledge sharing opportunities
-
Competitive compensation plan
-
Deferred Profit-Sharing Plan
-
Extended Health/Dental Plan
-
Employee Assistance Program (EAP)
-
Product discounts
-
A good work-life balance.
Do our values speak to you?
- We are committed to providing an unparalleled customer service experience through premium products and services.
-
We innovate to challenge the status quo.
-
We care and are compassionate for our community.
-
We strive to do the right thing with integrity.
Take the next step
To apply, please send your cover letter and resume to Julie Smeed, Branch Manager at jsmeed@floristssupply.com with "Customer Service Representative" on the subject line by end of day Wednesday July 16, 2025.
We value the unique skills and experiences everyone brings to Florists Supply and provide an accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know.
We thank all applicants for their interest but only those selected for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: $16.00-$18.00 per hour
Expected hours: 40 per week
Work Location: In person
Application deadline: 2025-07-16
About Florists Supply
Florists Supply Ltd. is a Winnipeg-based direct importer and wholesaler of fresh flowers, floral essentials, permanent botanicals, giftware, modern decor, event products and holiday accents. We have branches in Winnipeg, Saskatoon, Edmonton, Calgary, and Vancouver.
We take pride in our quality products and exceptional customer service, which we've provided to Canadian businesses since 1935. Service Representatives are assigned to each of our clients to carefully pick their fresh flower orders, and act as design and industry consultants.
We source fresh flowers throughout the year from farms in Ecuador, Colombia, Guatemala, Costa Rica, United States, New Zealand, Australia, Thailand, Peru, Kenya, Holland, France, Italy, South Africa, Mexico, and Canada. We work closely with our farming partners, and visit them regularly to ensure they meet our high standards in quality and freshness.