About Manitoba Blue Cross

We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.

Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.

Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

• Competitive starting salary.
• A comprehensive health benefit package.
• Hybrid work environment, flexible work schedules.
• Fully equipped onsite fitness center.
• Casual dress code to promote diversity and inclusivity.
• Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY

As a Client Services Representative, you'll serve as a key connection between our clients and their group life, health, and dental benefits. You'll ensure a seamless experience by accurately processing applications and changes, expertly handling inquiries, and diligently managing billing and accounts. Your sharp eye for detail, commitment to exceptional service, and ability to navigate complex situations will be crucial in maintaining an exceptional client experience and upholding our high standards.

KEY DUTIES AND RESPONSIBILITIES

Client Support & Communication

• Respond to Inquiries: Professionally and efficiently address client and member inquiries via phone and email regarding enrollment, eligibility, and billing.
• Resolve Discrepancies: Investigate and resolve billing discrepancies, working closely with clients, advisors, and internal teams.
• Client Advocacy: Act as a key liaison between our Group Sales team and clients/advisors, fostering strong relationships.
• Correspondence Management: Produce and distribute essential client letters and reports, ensuring all data is handled securely and confidentially.

Benefits Administration & Processing

• Application & Change Processing: Accurately process new applications, changes, and terminations for Group Life, Health, and Dental plans, ensuring compliance with all enrollment procedures and production standards.
• Electronic Enrollment Management: Review and process enrollment and change data received through electronic files.
• Payment Processing: process and reconcile payments
• Account Management: Proactively follow up on returned payments and past-due accounts for assigned clients.
• Data Gathering: Collect necessary data for unusual enrollment situations by reviewing group agreements or contacting group administrators/members.
• Underwriting Liaison: Collaborate with Group and Medical Underwriting on enrollment or change exceptions, late applications, and excess insurance amounts.
• Eligibility: Work with Case Management to confirm employee eligibility or status and apply appropriate procedures based on the Group Agreement.
• Annual Verification: Request, process, and review discrepancies for the annual salary verification process before client renewal dates.

Quality & Efficiency

• Report Review: Review reports for errors and discrepancies, making necessary adjustments.
• Payment Information Management: Process and maintain group pre-authorized debit and member direct deposit information.
• Procedure Maintenance: Update and maintain departmental procedures in Confluence.
• Process Improvement: Identify opportunities to enhance process efficiency and recommend improvements.

QUALIFICATIONS AND SKILLS

• Post-secondary degree, diploma or certificate in Business Administration or an equivalent combination of education and 1-3 years of related experience in client services, benefits administration, or a similar field.
• Dedicated to the principles of exceptional service; committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
• Excellent organizational skills, with the ability to independently prioritize multiple activities on an ongoing basis and perform the requirements of the role efficiently and with high attention to detail.
• Strong verbal and written communicator, with the ability to clearly communicate for understanding, resulting in concise and clear documentation and business requirements.
• Strong team player who enjoys collaboration and shares knowledge openly.
• Proficient computer skills, including MS Word, Excel, and Outlook; and the ability to learn computer applications internal to the Client Services department.
• Self-directed, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
• Capacity to approach problems methodically, breaking down complex issues into manageable components, and develop innovative process solutions.
• Experience in insurance or health related industry, knowledge of medical terminology, an asset.

Ready to Apply? We are excited to meet you!

If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by July 22, 2025.

To learn more visit: https://www2.mb.bluecross.ca/about-us/careers

We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.

Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.