Are You a Clever Duck?

Take a gander at this post…

Accent Inns Inc. is a BC-based hospitality company that is different in a good way. Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff, who we call our Fam-Jam. Our 2025 Employee Survey showed that 97% of our employees are happy to work here, with a 96% participation rate!

We have two hotel chains: Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary. Our latest venture is ROAR, our live-fire restaurant in Tofino, BC. We are searching for a Maintenance Manager to join our flock of totally unique and fun-loving individuals to drive our buiness forward in the long term.

This role reports to Julie Pullen, Regional Manager and will help our amazing team keep our island properties (Victoria & Tofino) looking spiff and shiny. You are the head duck when it comes to maintenance, supporting our fantastic maintenance techs across five locations.

Who We Are

Success attracts success, and you will be working with an extraordinary company here. We are a force in the industry:

• We have been named one of Canada’s Most Admired Corporate Cultures™ four years in a row.
• We received the Tourism Industry Association of Canada’s Business of the Year award for our outstanding business growth.
• We received the Employer of the Year award from Tourism Canada
• We have doubled our revenue and tripled our profits in the last nine years.
• Our owner and CEO, Mandy Farmer, was named Hotelier of the Year by Hotelier Magazine and RBC Women of Influence Entrepreneur of the Year.

Key to our success is living by our four Core Values every day:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

Benefits & Work Perks

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

• Free nights at any of our hotels + discounts for your friends & family
• Live your Best Life fund (we’ll help pay for courses that’ll make your life better, whether or not they’re related to your role with us)
• Employee purchase program so you can get sweet deals on everything from electronics to linens
• Executive leadership development and coaching
• Footwear stipends to keep you on your feet in style

Salary: $70,000 - $90,000

What the Role is Quacked Up to Be

Our next Marvellous Maintenance Manager will be a leader for our maintenance and have a keen eye for detail. They will have excellent communication skills and share pertinent information with all hotel departments to ensure everyone is aware of projects, repairs, and timelines within their department and throughout the property.

They will be troubleshooters, resourceful, and naturally curious. They should love to fix things and have a hands-on approach to their role. They go above and beyond to ensure our guest rooms and common areas are always maintained, well lit, secure, inviting, and looking totally awesome for our guests.

In your first 3 months, you will…

• Work closely with your Regional Manager and tour all properties in your region to learn about each location's needs and history.
• Meet with your teams on each property to learn more about them and their personalities and to begin building relationships with each individual.
• Review performance reviews and skill assessments of your current team.
• Work with each team to learn more about their processes and how they structure their workloads. Utilize their expertise and familiarity with the locations to understand maintenance needs.
• Begin to audit current maintenance processes and programs to identify gaps and areas of improvement.
• Develop and set communication expectations across all teams.
• Actively participate in daily huddles and leadership meetings.
• Work alongside your teams, taking a hands-on approach to maintenance work as needed.
• Maintain pool and hot tub chemical levels as needed.

In your first 12 months, you will…

• Have run regular property inspections to identify trickies and areas of concern.
• Manage and communicate the maintenance schedules to ensure adequate coverage year-round and allocate work as per forecasted workloads.
• Manage and schedule contractors in the preventative maintenance and repair of all equipment and amenities.
• Provide regular communication to Leadership Team with respect to the progress of ongoing projects and repairs.
• Ensure that communication is clear and direct with respect to project status, contractors on-site and new projects.
• Conduct repairs and execute on projects using in-house resources/technicians whenever appropriate.
• Develop a follow-up and review process for all maintenance projects and repairs.
• Actively manage the performance and development of your teams and ensure all maintenance team members follow company policies and SOPs.
• Have created and/or contributed to new and updated SOPs.
• Own all inventory and equipment, documented current inventory, and developed a plan for ordering new tools and supplies with an eye on budgeting.
• Be familiar with the content and locations of all spare furniture, fixtures, and supplies inventory (Maintenance Office, C-Can, etc.). Have this information readily available to your team and the property leaders.
• Promote a culture of sustainability by relentlessly pursuing opportunities to reduce waste and improve efficiency.
• Champion proactive injury and illness prevention and a “Safety Culture” in caring for the safety and well-being of all team members and guests for the assigned region. Play an active role in Health & Safety on property, including conducting monthly H&S meetings, and communication.
• Be a Pickle Champion (our recognition program) by actively recognizing and rewarding your team's contributions across all properties.
• Develop and communicate a holistic vision for your team that empowers them to create exceptional experiences for our guests.
• Manage departmental schedule, labour costs and maintenance expenses according to business needs.
• Assure that all assets are well maintained economically and preventatively. Track maintenance and work with the Regional Manager to plan for capital events.
• Ensure Regional Manager approval for all significant purchases or substantial quotes.

This exciting role will have a lot of independence in blazing the path forward for our maintenance teams across our island properties. This role will have a lot of room for problem-solving, decision-making, and collaboration with leaders across the organization. It is perfect for someone with a passion for maintenance and management of buildings with various needs (pool, HVAC, hot tub, sauna, grounds, refurbishments, etc.) You will have the opportunity to flex your skills and get your hands dirty (literally) through various construction-related tasks.

This is a key leadership role that will significantly impact our operations and the teams that keep our buildings operational.

What to expect from us?

Application: We will do our best to review and respond to all applications.

First Interview (30 min): You will meet with Laura, our HRBP, to discuss our values, work culture, and previous experience and answer your questions?

Second Interview (60 min): You will meet with Julie (Regional Manager) and Rick (Maintenance Manager, Interior) to discuss your technical ability, leadership capability, and vision for the role.

Final Interview (60 min): You will meet with Chris, aka Badders (VP Operations), to discuss high-level strategy around the role, company objectives, and leadership ethos and answer any outstanding questions.

Offer: This is where we get to pop the champagne (or sparkling non-alcoholic apple cider) to celebrate joining our crew of Ducks ‘n Rebels!

Answer the Call

If you are the duck we are looking for send us your cover letter and resume right away!

Don’t feel like you meet every requirement? Studies show that women are less likely to apply to roles because they don’t match the job posting 100%. If this posting sounds like an exciting opportunity for you, we encourage you to apply.

*OurCommitmenttoDiversity&Inclusion-Weareaninclusivecompany,andourambitionistoattract,recruitandpromotediversetalent.Weendeavortoensuremarginalizedgroupsarerepresented:**Black,Indigenous,peopleofcolour,andLBGTQ2S+*communities.