Top Benefits
About the role
TOOR Hotel, part of JdV by Hyatt, is a lifestyle boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views.
We pride ourselves on delivering a world-class hospitality experience while maintaining a warm and inviting atmosphere that reflects the unique spirit of the city.
About the Role:
The Sales Manager will be responsible for driving revenue by promoting and selling the hotel's services, including rooms, event spaces, and other amenities. The candidate must be skilled in building relationships, engaging clients, anticipating guest needs, and exceeding expectations. This candidate will work alongside the Director of Sales to achieve pre-established room and revenue goals.
Job Responsibilities:
- Proactively solicits and qualifies new business to achieve personal and hotel revenue goals through telephone solicitation, outside sales calls, site inspections, written communication, and client entertainment.
- Conducts targeted account research to determine revenue potential.
- Participates in daily business review meetings, training, and other sales-related meetings as required.
- Collaborates with the Revenue Management team to optimize pricing strategies and negotiate contracts in line with the hotel’s revenue goals.
- Analyzes market trends, competition, and customer behavior to ensure the hotel remains competitive in the local market.
- Works with marketing to promote targeted campaigns, special offers, and industry partnerships to drive business.
- Responds to sales leads and clients’ requests within 4 hours.
- Prepares and customizes sales presentations and proposals to meet client’s needs.
- Works in harmony with other departments to execute group bookings and catering events.
- Produces quarterly plans and weekly reports with strategies to achieve activity targets and annual revenue goals.
- Coordinates sales trips to key market areas (local or regional), maintaining close relationships with clients.
- Tracks performance metrics and booking trends using CRM tools.
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and implements improvements.
- Performs weekly MOD shifts as needed.
- Ensures adherence to Manga Hotel policies and procedures.
Requirements:
- Must have excellent communication, written and verbal required
- Must have a sharp knowledge and understanding of the hotel sales / operations
- This position must have a minimum of 2 years’ experience in hotel sales
- Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
- A working knowledge of Delphi is a plus.
- Must be able to work a flexible schedule, hold a valid driver’s license and drive to client appointments
- Self-motivated with the ability to function and make decisions in a fast-paced high-pressure environment with strong attention to detail and organization.
- Ability to work independently and as part of a team.
- University/College degree in a related discipline is preferred
Job Type: Full-time
Benefits: Extended health care
About Manga Hotels
Manga Hotels is a Canadian company involved with the acquisition, development and management of real estate with a focus on high quality hotels affiliated with prestigious brands such as Marriott, Hilton, Hyatt, and InterContinental Hotel Group.
Manga Hotels is known to be an innovator and trend-setter in the Canadian hospitality industry having built the first LEED-certified hotel in Canada, the Hilton Garden Inn Toronto Airport, as well as the first Hampton Inn in Canada. The company is committed to sustainable investments and has a proven track record of successful ventures with a reputation for being a trusted and effective property developer and operator.
Manga Hotels is dedicated to superior service and growth. With an ethos that excellence goes beyond meeting expectations - we go the extra mile to exceed expectations. Our expertise goes beyond bricks and mortar and guest satisfaction is our number one goal. Manga Hotels prides itself not only on quality real estate but also for detailed attention to guest needs.
Manga Hotels have been acquiring, investing in and operating hotels for over 30 years. We have vast experience in the construction and development of real estate having built over a dozen properties and having renovated, repositioned and rebranded many more. The company has engaged in over 40 hotel transactions since its inception. Currently, Manga Hotels owns and operates 13 food and beverage outlets and 18 hotel properties with over 3200 rooms and there are a number of properties still in the pipeline. None of this is possible without a strong team to facilitate and support the company's continued growth.
Our commitment to the neighborhoods in which we operate is demonstrated by our long-standing and active involvement in social and community projects. Manga Hotels strives to give back by providing volunteering and sponsorship within the localities of our properties as well as regularly supporting national charitable groups and organizations.
Top Benefits
About the role
TOOR Hotel, part of JdV by Hyatt, is a lifestyle boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views.
We pride ourselves on delivering a world-class hospitality experience while maintaining a warm and inviting atmosphere that reflects the unique spirit of the city.
About the Role:
The Sales Manager will be responsible for driving revenue by promoting and selling the hotel's services, including rooms, event spaces, and other amenities. The candidate must be skilled in building relationships, engaging clients, anticipating guest needs, and exceeding expectations. This candidate will work alongside the Director of Sales to achieve pre-established room and revenue goals.
Job Responsibilities:
- Proactively solicits and qualifies new business to achieve personal and hotel revenue goals through telephone solicitation, outside sales calls, site inspections, written communication, and client entertainment.
- Conducts targeted account research to determine revenue potential.
- Participates in daily business review meetings, training, and other sales-related meetings as required.
- Collaborates with the Revenue Management team to optimize pricing strategies and negotiate contracts in line with the hotel’s revenue goals.
- Analyzes market trends, competition, and customer behavior to ensure the hotel remains competitive in the local market.
- Works with marketing to promote targeted campaigns, special offers, and industry partnerships to drive business.
- Responds to sales leads and clients’ requests within 4 hours.
- Prepares and customizes sales presentations and proposals to meet client’s needs.
- Works in harmony with other departments to execute group bookings and catering events.
- Produces quarterly plans and weekly reports with strategies to achieve activity targets and annual revenue goals.
- Coordinates sales trips to key market areas (local or regional), maintaining close relationships with clients.
- Tracks performance metrics and booking trends using CRM tools.
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and implements improvements.
- Performs weekly MOD shifts as needed.
- Ensures adherence to Manga Hotel policies and procedures.
Requirements:
- Must have excellent communication, written and verbal required
- Must have a sharp knowledge and understanding of the hotel sales / operations
- This position must have a minimum of 2 years’ experience in hotel sales
- Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
- A working knowledge of Delphi is a plus.
- Must be able to work a flexible schedule, hold a valid driver’s license and drive to client appointments
- Self-motivated with the ability to function and make decisions in a fast-paced high-pressure environment with strong attention to detail and organization.
- Ability to work independently and as part of a team.
- University/College degree in a related discipline is preferred
Job Type: Full-time
Benefits: Extended health care
About Manga Hotels
Manga Hotels is a Canadian company involved with the acquisition, development and management of real estate with a focus on high quality hotels affiliated with prestigious brands such as Marriott, Hilton, Hyatt, and InterContinental Hotel Group.
Manga Hotels is known to be an innovator and trend-setter in the Canadian hospitality industry having built the first LEED-certified hotel in Canada, the Hilton Garden Inn Toronto Airport, as well as the first Hampton Inn in Canada. The company is committed to sustainable investments and has a proven track record of successful ventures with a reputation for being a trusted and effective property developer and operator.
Manga Hotels is dedicated to superior service and growth. With an ethos that excellence goes beyond meeting expectations - we go the extra mile to exceed expectations. Our expertise goes beyond bricks and mortar and guest satisfaction is our number one goal. Manga Hotels prides itself not only on quality real estate but also for detailed attention to guest needs.
Manga Hotels have been acquiring, investing in and operating hotels for over 30 years. We have vast experience in the construction and development of real estate having built over a dozen properties and having renovated, repositioned and rebranded many more. The company has engaged in over 40 hotel transactions since its inception. Currently, Manga Hotels owns and operates 13 food and beverage outlets and 18 hotel properties with over 3200 rooms and there are a number of properties still in the pipeline. None of this is possible without a strong team to facilitate and support the company's continued growth.
Our commitment to the neighborhoods in which we operate is demonstrated by our long-standing and active involvement in social and community projects. Manga Hotels strives to give back by providing volunteering and sponsorship within the localities of our properties as well as regularly supporting national charitable groups and organizations.