Ride the next mile with us!

Responsibilities :

• Assist our Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time

• Liaise with the IT helpdesk, IDC Team and operations as required

• Manage IDC support mailbox, tickets and then all cases in our different systems

• Ensure correct processes and documentation are followed by the IDC

• Remedy situations during working hours or after, when necessary;

• Other IDC duties as assigned from time to time

Qualifications:

• High school diploma or GED minimum;

• Prior related support experience preferred;

• Skilled in use of personal computers and software applications (Technology-savvy)

• A positive, enthusiastic attitude, with strong people skills

• Proven customer service experience and passion for helping others

• Strong service-oriented mentality with the ability to actively listen and troubleshoot

• Ability to learn new systems quickly

• Excellent Interpersonal, organizational, problem solving and administrative skill

• Bilingualism (French and English) is required for this role in order to support operations at the national level.

• Must be available 40 hours/week - Tuesday through Saturday

• This position can be performed fully remotely.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.