Customer Service Representative – Sports Uniform Supplier

Job Overview
We are a leading supplier of custom sports uniforms and team apparel, and we're looking for a Customer Service Representative who is passionate about sports and committed to delivering exceptional service. In this role, you’ll be the first point of contact for teams, schools, leagues, and individual athletes—assisting them with product questions, custom orders, and delivery updates.

The ideal candidate will have strong communication skills, attention to detail, and an interest in team sports. Fluency in French is a strong asset.

Key Responsibilities

• Respond promptly to inquiries from customers, coaches, team managers, schools, and parents via phone, email, and chat
• Provide accurate information about uniform options, sizing, customization, timelines, and pricing
• Guide customers through the ordering process, including custom artwork approvals and production timelines
• Enter and manage customer orders accurately using Shopify and other internal systems
• Resolve customer concerns such as delivery delays, sizing issues, or order changes with professionalism and care
• Collaborate with production, design, and logistics teams to ensure smooth order fulfillment
• Stay up to date on product offerings, seasonal launches, and company procedures to better assist customers

Qualifications & Experience

• Prior experience in a customer service role, preferably in retail, apparel, or a sports-related environment
• Excellent communication skills and strong phone etiquette
• Proficiency with Shopify and Microsoft Office is an asset
• Experience using a CRM is an asset
• Ability to explain sizing, customization processes, and team apparel options
• Positive attitude, problem-solving mindset, and ability to multitask in a fast-paced setting
• Fluency in French is a strong advantage
• Familiarity with youth sports, school teams, or athletic organizations is a plus

What We Offer

• Company-paid health and dental benefits
• A supportive, team-oriented work environment
• Opportunity to grow into an Account Management or Outside Sales role
• Professional development and product training
• A chance to work with passionate people in the world of sports and custom apparel

If you're ready to make an impact and help teams look and feel their best—we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Oakville, ON L6H 2R3: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In person