Bilingual (EN/FR) Service Delivery Manager
About the role
Job Responsibilities:
-
Conduct and manage daily operations to meet productivity targets and quality standards.
-
Develop and implement streamlined processes to enhance efficiency.
-
Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
-
Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
-
Foster a culture of teamwork, accountability, and continuous improvement among team members.
-
Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.
Qualifications:
-
Post-secondary education or equivalent work experience.
-
A minimum of 1-3 years of direct management experience.
-
Conversationally fluent in both French and English.
-
Strong leadership skills with a track record of building high-performing teams.
-
Exceptional analytical and problem-solving abilities.
-
Excellent communication and interpersonal skills.
-
A strategic mindset with the ability to drive results in a dynamic environment.
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.
Bilingual (EN/FR) Service Delivery Manager
About the role
Job Responsibilities:
-
Conduct and manage daily operations to meet productivity targets and quality standards.
-
Develop and implement streamlined processes to enhance efficiency.
-
Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
-
Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
-
Foster a culture of teamwork, accountability, and continuous improvement among team members.
-
Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.
Qualifications:
-
Post-secondary education or equivalent work experience.
-
A minimum of 1-3 years of direct management experience.
-
Conversationally fluent in both French and English.
-
Strong leadership skills with a track record of building high-performing teams.
-
Exceptional analytical and problem-solving abilities.
-
Excellent communication and interpersonal skills.
-
A strategic mindset with the ability to drive results in a dynamic environment.
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.