Position: Decision Support Analyst
Reports to: Director, IT and Innovation
Organization: Canadian Mental Health Association Hastings Prince Edward

About Us:
The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives.

Position Summary:
The Decision Support Analyst supports the organization's information and analytics needs by providing high-quality data analysis and reporting to inform clinical and operational decision-making. Reporting to the Director of IT and Innovation, the Analyst is responsible for analyzing, interpreting, and presenting clinical and statistical information related to quality, utilization, wait lists, benchmarking, forecasting, clinical indicators, and workforce metrics. This role contributes to evidence-based decision-making, strategic planning, and continuous improvement across clinical and non-clinical teams. The Analyst is also responsible for ensuring the accuracy, integrity, and maintenance of data infrastructure and clinical databases. They provide user support, training, and access administration to ensure effective use of data systems. In addition, the role supports the development and monitoring of balanced scorecard metrics, quality reporting, and ministry submissions, as well as other reports required by program management, senior leadership, and the Board.

Qualifications & Experience:

• University or college degree in health sciences, health informatics/information management, business administration, information technology or a related field is required
• 2 to 3 years of experience working in performance measurement or decision support is preferred
• Advanced proficiency in Microsoft applications including Excel (pivot tables, formulas, etc.), MSSQL DB (build tables, write queries, generate reports), MS Teams, PowerPoint and business intelligence (BI) tools
• Experience with the extraction and manipulation of data using structured query language (i.e. SQL, Python)
• Well-developed abilities in data analysis and report generation
• Previous experience in Mental Health and Addictions or healthcare setting is an asset
• Certification with the Canadian Health Information Management Association (CHIMA) is an asset
• Prior experience with clinical datasets, data submission and reporting tools (e.g., CIHI, HIT, IAR, SHIIP, Catalyst, OPOC, etc.)
• Prior experience in a clinical information system, particularly EMHware
• Knowledge of health care reporting requirements (e.g. OHRS and MIS guidelines)
• Excellent verbal and written communication skills
• Excellent analytical, strategic planning and execution skills
• Demonstrated ability to balance multiple and competing priorities daily
• Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle and provide proof of adequate vehicle insurance.
• Required to provide a satisfactory criminal reference check (CRC) and Vulnerable Sector prior to hire.

Benefits and Perks:
At the CMHA HPE, we prioritize the well-being and professional growth of our employees. We offer a comprehensive benefits package that includes health, dental, and vision insurance, a generous paid time off policy, and an employer-matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work-life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental health and well-being.

How to Apply:
Please submit a resume and cover letter quoting competition number 2025-057 to careers@cmhahpe.ca.

Accessibility Statement:
The Canadian Mental Health Association HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve.

Job Types: Full-time, Permanent

Pay: $67,236.00-$78,780.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Day shift

Work Location: Hybrid remote in Belleville, ON K8P 3Z3