Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who has excellent communication skills, and enjoys working in a fast-paced environment. Mechanical and hydraulic experience would be considered an asset.

Responsibilities:

• Assist customers with order placement, tracking, and returns
• Resolve customer complaints or issues with professionalism and empathy
• Perform data entry tasks to update customer records and maintain accurate information
• Collaborate with other departments to ensure customer satisfaction
• Meet or exceed performance goals for customer satisfaction, response time, and resolution

Skills:

• Mechanical aptitude
• Knowledge in Hydraulics
• Strong customer service skills with the ability to handle difficult situations with patience and professionalism
• Excellent phone etiquette and active listening skills
• Proficient in data entry and computer navigation
• Multilingual abilities are a plus
• Sales experience is a plus
• Ability to analyze customer needs and provide appropriate solutions
• Strong written and verbal communication skills

We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are committed to providing exceptional service to our customers.

To apply for this position, please submit your resume highlighting your relevant experience and skills.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday
• On call

Work Location: In person