Service Aide (Posting 2025-18)
About the role
Job Posting:
JOB TITLE: Service Aide (Posting 2025-18)
LOCATION: Pelee Islander 2
POSTING CLOSES: July 2, 2025 at 8:00 AM EST
START DATE: July 21, 2025
TYPE: Full Time
REPORTS TO: First Mate
UNION: Unifor 444, Unit 1
SAFETY SENSITIVE: Yes
SALARY: $23.86 per hour
The Service Aide is accountable for maintaining the hygiene and cleanliness of passenger areas, ensuring the smooth operation of the snack shop, and providing excellent customer service. The Service Aide is also responsible for adhering to food safety standards, verify and collect boarding passes, and participating in emergency procedures to ensure passenger and crew safety.
KEY ACCOUNTABILITIES
The primary job duties and responsibilities of the Service Aide include but are not limited to the following:
- The general hygiene of the interior passenger spaces, including restrooms and seating areas.
- The daily operation of the snack shop
- Keeping the snack shop area clean, stocked, and organized.
- Serving food and beverages to passengers.
- Ensuring that food safety and sanitation standards are met.
- Store and track inventory for linen used by crew on board
- Verify and collect boarding passes from oncoming passengers
- Providing excellent customer service to passengers.
- Providing information to passengers about the ferry schedule, amenities, and safety procedures
- Following all safety procedures and regulations, including those related to food handling and storage and emergency procedures.
- Ensuring passenger safety and welfare, including assisting self-identified persons with disabilities.
- Carrying out emergency duties and participating in drills
- Working in a safe manner to ensure the wellbeing of themselves, crew, and passengers.
- Other duties as assigned.
QUALIFICATIONS, EDUCATION, KNOWLEDGE, WORK EXPERIENCE, and SKILLS
- Marine Emergency Duties (MED) certification, including Basic Safety and Proficiency in Survival Craft certifications. Marine Emergency Duties (MED) certification must be completed within 6 months of sea time in the role.
- Marine Basic First Aid is preferred.
- Valid fit for work document completed by a physician. By the time 6 months of sea time work is completed will need to get a Candidate Document Number and Transport Canada Marine Medical Certificate.
- Smart Serve is an asset.
- Valid Passport, and cleared to enter the United States of America or have the proper accompanying documents and visas, preferred.
- Experience and proven ability to operate a Point-of-Sale (POS) terminal
- Ability to read, write, understand, and speak English.
- Possess initiative, a team-oriented work style, and a track record for workplace safety.
EFFORT – PHYSICAL/SENSORY DEMANDS
- Ability to perform high physical demands, including:
- • Lifting to 50lbs.
- Ability to stand for 4 hours at a time.
- Ability to climb stairs on an hourly basis.
- Ability to crouch, kneel, reach overhead
- Ability to read, write, understand, and speak English.
WORKING CONDITIONS
- Mobility to work in a shipboard, marine environment at dock and in transit.
- Occasional exposure to adverse weather conditions.
- Shift work and requirement to be away from home for periods of time up to one week.
- Occasional requirement to respond to unplanned or time sensitive operational needs beyond standard hours of work to respond to emergencies and time sensitive
- Fast-paced, self-directed, work environment
SAFETY SENSITIVE ENVIRONMENT
- Zero tolerance for drugs or alcohol.
- Personal Protective Equipment (safety shoes, hand protection, eye and ear protection)
How To Apply?
Please upload your resume in PDF format.
We are committed to the principle of fair representation of individuals from the four designated groups as defined by the Employment Equity Act. We encourage qualified women, indigenous peoples, persons with disabilities, and members of visible minorities to apply for our positions.
If you require any accommodations in the recruitment process please reach out to HR@ontarioferries.com to discuss, but please note that applications will not be reviewed or accepted via this email address.
About Owen Sound Transportation Company
The Owen Sound Transportation Company (OSTC) is one of Ontario's largest ferry operators with a highly experienced and dedicated staff providing state-of-the-art passenger, vehicle and cargo transportation services to northern and southwestern Ontario waterways.
Owen Sound Transportation Company is an operational enterprise agency of the Province of Ontario. The OSTC owns and operates a seasonal vehicle and passenger ferry, the MS Chi-Cheemaun, from Tobermory to Manitoulin Island and MV Niska I, a landing craft style ferry between Moosonee and Moose Factory Island on the Moose River, just south of James Bay in Northern Ontario.
The OSTC also provides vessel management services for the Ministry of Transportation for two vessels, the MV Pelee Islander and the MV Jiimaan, operating on the Pelee Island service and a daily air service between the Ontario mainland and Pelee Island during the winter months when the ferry service is not in operation.
Service Aide (Posting 2025-18)
About the role
Job Posting:
JOB TITLE: Service Aide (Posting 2025-18)
LOCATION: Pelee Islander 2
POSTING CLOSES: July 2, 2025 at 8:00 AM EST
START DATE: July 21, 2025
TYPE: Full Time
REPORTS TO: First Mate
UNION: Unifor 444, Unit 1
SAFETY SENSITIVE: Yes
SALARY: $23.86 per hour
The Service Aide is accountable for maintaining the hygiene and cleanliness of passenger areas, ensuring the smooth operation of the snack shop, and providing excellent customer service. The Service Aide is also responsible for adhering to food safety standards, verify and collect boarding passes, and participating in emergency procedures to ensure passenger and crew safety.
KEY ACCOUNTABILITIES
The primary job duties and responsibilities of the Service Aide include but are not limited to the following:
- The general hygiene of the interior passenger spaces, including restrooms and seating areas.
- The daily operation of the snack shop
- Keeping the snack shop area clean, stocked, and organized.
- Serving food and beverages to passengers.
- Ensuring that food safety and sanitation standards are met.
- Store and track inventory for linen used by crew on board
- Verify and collect boarding passes from oncoming passengers
- Providing excellent customer service to passengers.
- Providing information to passengers about the ferry schedule, amenities, and safety procedures
- Following all safety procedures and regulations, including those related to food handling and storage and emergency procedures.
- Ensuring passenger safety and welfare, including assisting self-identified persons with disabilities.
- Carrying out emergency duties and participating in drills
- Working in a safe manner to ensure the wellbeing of themselves, crew, and passengers.
- Other duties as assigned.
QUALIFICATIONS, EDUCATION, KNOWLEDGE, WORK EXPERIENCE, and SKILLS
- Marine Emergency Duties (MED) certification, including Basic Safety and Proficiency in Survival Craft certifications. Marine Emergency Duties (MED) certification must be completed within 6 months of sea time in the role.
- Marine Basic First Aid is preferred.
- Valid fit for work document completed by a physician. By the time 6 months of sea time work is completed will need to get a Candidate Document Number and Transport Canada Marine Medical Certificate.
- Smart Serve is an asset.
- Valid Passport, and cleared to enter the United States of America or have the proper accompanying documents and visas, preferred.
- Experience and proven ability to operate a Point-of-Sale (POS) terminal
- Ability to read, write, understand, and speak English.
- Possess initiative, a team-oriented work style, and a track record for workplace safety.
EFFORT – PHYSICAL/SENSORY DEMANDS
- Ability to perform high physical demands, including:
- • Lifting to 50lbs.
- Ability to stand for 4 hours at a time.
- Ability to climb stairs on an hourly basis.
- Ability to crouch, kneel, reach overhead
- Ability to read, write, understand, and speak English.
WORKING CONDITIONS
- Mobility to work in a shipboard, marine environment at dock and in transit.
- Occasional exposure to adverse weather conditions.
- Shift work and requirement to be away from home for periods of time up to one week.
- Occasional requirement to respond to unplanned or time sensitive operational needs beyond standard hours of work to respond to emergencies and time sensitive
- Fast-paced, self-directed, work environment
SAFETY SENSITIVE ENVIRONMENT
- Zero tolerance for drugs or alcohol.
- Personal Protective Equipment (safety shoes, hand protection, eye and ear protection)
How To Apply?
Please upload your resume in PDF format.
We are committed to the principle of fair representation of individuals from the four designated groups as defined by the Employment Equity Act. We encourage qualified women, indigenous peoples, persons with disabilities, and members of visible minorities to apply for our positions.
If you require any accommodations in the recruitment process please reach out to HR@ontarioferries.com to discuss, but please note that applications will not be reviewed or accepted via this email address.
About Owen Sound Transportation Company
The Owen Sound Transportation Company (OSTC) is one of Ontario's largest ferry operators with a highly experienced and dedicated staff providing state-of-the-art passenger, vehicle and cargo transportation services to northern and southwestern Ontario waterways.
Owen Sound Transportation Company is an operational enterprise agency of the Province of Ontario. The OSTC owns and operates a seasonal vehicle and passenger ferry, the MS Chi-Cheemaun, from Tobermory to Manitoulin Island and MV Niska I, a landing craft style ferry between Moosonee and Moose Factory Island on the Moose River, just south of James Bay in Northern Ontario.
The OSTC also provides vessel management services for the Ministry of Transportation for two vessels, the MV Pelee Islander and the MV Jiimaan, operating on the Pelee Island service and a daily air service between the Ontario mainland and Pelee Island during the winter months when the ferry service is not in operation.