Specialist, Internal Ops
About the role
DESCRIPTION
The Internal Operations Specialist will assist and assume accountability for the operational effectiveness of in-store executions for our clients
RESPONSIBILITIES
- Set up and manage online data collection questionnaires; manage questionnaire scheduling for in-store representatives
- Oversee all questionnaire modifications, collaborating closely with the Client Service Team (CST) to ensure timely implementation
- Conduct quality assurance audits and make necessary data corrections to uphold data integrity
- Maintain and update the Excel Master Database, including store and product lists, to support accurate and timely reporting
- Generate and maintain weekly and monthly Excel reports for internal teams and clients; proactively identify discrepancies, notify program leaders, and implement corrective actions
- Address and resolve issues proactively, ensuring a balance between customer satisfaction, data quality, and operational relevance
- Collaborate with the CST and Shared Services departments to support cross-functional initiatives and program success
- Develop, document, and share best practices, including templates, analytical methods, and reporting methodologies
- Perform additional administrative tasks and special projects as assigned by management
QUALIFICATIONS
- Must have a valid work permit for a minimum of one year from the employment start date, if applicable
- Proficient in Microsoft Excel; candidates will be required to complete a live Excel assessment
- Prior experience in a retail or merchandising environment is considered an asset
- High school diploma or equivalent (GED) preferred
ABOUT US
Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Marketing
Salary Range: $45,000.00 - $50,000.00
Company: Mosaic Sales Solutions Canada Operating Co
Req ID: 6742
About Acosta Group
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey.
Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
Le groupe Acosta Group rassemble une expertise reconnue, une connectivité inégalée et des connaissances fines pour accélérer la croissance des marques - partout où vous êtes commercialisé. Notre collectif des agences de vente au détail, de marketing et de restauration les plus fiables réinvente la façon dont les gens se connectent aux marques à chaque étape du parcours du consommateur.
Composé d'Acosta, d'ActionLink, de CORE Foodservice, de CROSSMARK, de Mosaic, de Premium Retail Services et de Product Connections, le groupe Acosta Group comprend et anticipe les besoins en constante évolution des consommateurs, stimulant ainsi les performances accélérées pour connecter le commerce de demain dès aujourd'hui. Le collectif offre des solutions holistiques, y compris des services de vente externalisée, des solutions omnicanales de vente au détail, des ventes assistées et de la formation, du marketing intégré, des solutions de vente pour la restauration et la cuisine, ainsi que les données et les connaissances les plus avancées, et l’expertise nécessaire pour extraire la valeur de tous ces outils.
Specialist, Internal Ops
About the role
DESCRIPTION
The Internal Operations Specialist will assist and assume accountability for the operational effectiveness of in-store executions for our clients
RESPONSIBILITIES
- Set up and manage online data collection questionnaires; manage questionnaire scheduling for in-store representatives
- Oversee all questionnaire modifications, collaborating closely with the Client Service Team (CST) to ensure timely implementation
- Conduct quality assurance audits and make necessary data corrections to uphold data integrity
- Maintain and update the Excel Master Database, including store and product lists, to support accurate and timely reporting
- Generate and maintain weekly and monthly Excel reports for internal teams and clients; proactively identify discrepancies, notify program leaders, and implement corrective actions
- Address and resolve issues proactively, ensuring a balance between customer satisfaction, data quality, and operational relevance
- Collaborate with the CST and Shared Services departments to support cross-functional initiatives and program success
- Develop, document, and share best practices, including templates, analytical methods, and reporting methodologies
- Perform additional administrative tasks and special projects as assigned by management
QUALIFICATIONS
- Must have a valid work permit for a minimum of one year from the employment start date, if applicable
- Proficient in Microsoft Excel; candidates will be required to complete a live Excel assessment
- Prior experience in a retail or merchandising environment is considered an asset
- High school diploma or equivalent (GED) preferred
ABOUT US
Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Marketing
Salary Range: $45,000.00 - $50,000.00
Company: Mosaic Sales Solutions Canada Operating Co
Req ID: 6742
About Acosta Group
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey.
Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
Le groupe Acosta Group rassemble une expertise reconnue, une connectivité inégalée et des connaissances fines pour accélérer la croissance des marques - partout où vous êtes commercialisé. Notre collectif des agences de vente au détail, de marketing et de restauration les plus fiables réinvente la façon dont les gens se connectent aux marques à chaque étape du parcours du consommateur.
Composé d'Acosta, d'ActionLink, de CORE Foodservice, de CROSSMARK, de Mosaic, de Premium Retail Services et de Product Connections, le groupe Acosta Group comprend et anticipe les besoins en constante évolution des consommateurs, stimulant ainsi les performances accélérées pour connecter le commerce de demain dès aujourd'hui. Le collectif offre des solutions holistiques, y compris des services de vente externalisée, des solutions omnicanales de vente au détail, des ventes assistées et de la formation, du marketing intégré, des solutions de vente pour la restauration et la cuisine, ainsi que les données et les connaissances les plus avancées, et l’expertise nécessaire pour extraire la valeur de tous ces outils.