About the role
Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence.
At AAG, we’re shaping the future of the automotive industry, and we want you to be part of it. We are hiring a Service Receptionist to join our team at Ogilvie Subaru.
At Ogilvie Subaru, we’re a tight-knit, collaborative team that genuinely supports one another. Your ideas are valued, your contributions are recognized, and you’ll have every opportunity to grow your career. It’s a workplace where you can thrive - both personally and professionally.
What We Offer
At AAG, our people are our greatest asset, and we’re committed to helping you succeed. When you join our team, you can expect:
- Compensation & Benefits: Competitive pay, performance-based incentives, and a comprehensive benefits package.
- Career Growth: Ongoing training, mentorship, and opportunities for advancement.
- Results-Oriented Culture: A high-performance environment where passion, achievement, and impact are recognized and celebrated.
Responsibilities
- Accurately record all service customer invoices in an Excel tracking system.
- Submit daily receipts to the accounting department in a timely manner.
- Reconcile sales and service receipts with point-of-sale (POS) machine reports and forward them to the parts department for final verification.
- Receive, process, and stock new and used vehicles, including management of keys and stock tags.
- Provide general support to the service and sales departments as needed.
- Professionally answer incoming calls for both service and sales, directing inquiries appropriately or taking detailed messages.
- Assist in scheduling service appointments using the XTime system.
- Conduct follow-up calls with service customers 1–2 days after their appointment to gather feedback and record insights.
- Escalate any concerns or complaints to the appropriate service advisor or manager for resolution.
- Maintain accurate records of call activity and customer feedback in designated Excel spreadsheets.
- Monitor customer satisfaction survey responses via InMoment and track performance metrics.
- Generate two daily reports summarizing CSI (Customer Satisfaction Index) survey results for management using established Excel templates.
- Include a detailed summary of answered and missed calls in the afternoon report, highlighting customer comments and feedback where applicable.
Qualifications
- Previous experience in an administrative/reception role.
- Experience in a dealerships environment preferred.
- Deep passion and interest in human centered customer experiences.
- High attention to detail and able to work with minimal supervision.
- Comfort working with all levels of staff and customers.
- Strong verbal and written skills and proficiency in English, French an asset.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Have you previously worked at a dealership that is part of Alpha Auto Group?
Experience:
- Administrative: 1 year (required)
Language:
- English (required)
Work Location: In person
About the role
Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence.
At AAG, we’re shaping the future of the automotive industry, and we want you to be part of it. We are hiring a Service Receptionist to join our team at Ogilvie Subaru.
At Ogilvie Subaru, we’re a tight-knit, collaborative team that genuinely supports one another. Your ideas are valued, your contributions are recognized, and you’ll have every opportunity to grow your career. It’s a workplace where you can thrive - both personally and professionally.
What We Offer
At AAG, our people are our greatest asset, and we’re committed to helping you succeed. When you join our team, you can expect:
- Compensation & Benefits: Competitive pay, performance-based incentives, and a comprehensive benefits package.
- Career Growth: Ongoing training, mentorship, and opportunities for advancement.
- Results-Oriented Culture: A high-performance environment where passion, achievement, and impact are recognized and celebrated.
Responsibilities
- Accurately record all service customer invoices in an Excel tracking system.
- Submit daily receipts to the accounting department in a timely manner.
- Reconcile sales and service receipts with point-of-sale (POS) machine reports and forward them to the parts department for final verification.
- Receive, process, and stock new and used vehicles, including management of keys and stock tags.
- Provide general support to the service and sales departments as needed.
- Professionally answer incoming calls for both service and sales, directing inquiries appropriately or taking detailed messages.
- Assist in scheduling service appointments using the XTime system.
- Conduct follow-up calls with service customers 1–2 days after their appointment to gather feedback and record insights.
- Escalate any concerns or complaints to the appropriate service advisor or manager for resolution.
- Maintain accurate records of call activity and customer feedback in designated Excel spreadsheets.
- Monitor customer satisfaction survey responses via InMoment and track performance metrics.
- Generate two daily reports summarizing CSI (Customer Satisfaction Index) survey results for management using established Excel templates.
- Include a detailed summary of answered and missed calls in the afternoon report, highlighting customer comments and feedback where applicable.
Qualifications
- Previous experience in an administrative/reception role.
- Experience in a dealerships environment preferred.
- Deep passion and interest in human centered customer experiences.
- High attention to detail and able to work with minimal supervision.
- Comfort working with all levels of staff and customers.
- Strong verbal and written skills and proficiency in English, French an asset.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Have you previously worked at a dealership that is part of Alpha Auto Group?
Experience:
- Administrative: 1 year (required)
Language:
- English (required)
Work Location: In person