About the role
Regular/Temporary
Regular
Job Title
Assistant Manager
Job ID
70110
Location
Central Campus
Open Date
07/03/2025
Job Type
Continuing
Close Date
07/10/2025
Employee Group
TMG
Favorite Job
Department
Hospitality Operations
Salary Grade/Band
Band G
Salary Range
$52936.00 - $65036.00 (annual)
Hours per Week
35
Posting Details
Schedule
Varies with business needs; includes some evenings and weekends
Education Level
College Diploma in Food and Beverage Management or equivalent
Career Level
Two years in junior management or supervisory capacity in Hotel, Commercial or institution food services
Job Description
JOB PURPOSE:
Under the direction of the Chef Manager, or Associate Manager, the Assistant Manager assists in the day-to-day task supervision of operations as assigned. This position is an entry level management position in Hospitality Services. The incumbent provides consistent supervision to front-line and back of house staff to ensure operational efficiency, maintaining department standards for food qualify and presentation, service, safety and sanitation while assisting management in meeting and exceeding customer needs and the goals & objectives of the department.
JOB SUMMARY:
Reporting to the Associate Manager, or Chef Manager, the incumbent assists the Associate Manager, Catering Manager or Chef Manager in effective management of the operations assigned; supports the manager in ordering of food and supplies, cash controlling, scheduling of staff, marketing, maintaining and improving service and safety standards. This position involves front-line customer services and food service functions which consist of working side by side with employees to maximize efficiency, quality and services in various shops and/or catering functions, including setup and clean up. Additional responsibilities will include supervising employees; plus any other managerial functions as assigned.
Number of Union Employees: up to 10
Number of Casual Employees: up to 15
Revenues of $1.5 million
GENERAL SKILLS: Demonstrated initiative and interest in progressive management opportunities
Good supervisory and organizational skills
Computer proficiency
Above average communication and human resources experience
Ability to complete any other assigned tasks and projects
Ability to cater to a wide customer base is met using innovative food presentation knowledge, public relations skills, and a through knowledge of food delivery resources
Ability to work under pressure, respond to emergency situations and meet deadlines
TECHNOLOGIES: Touchnet POS/Debit & Credit terminals
Personal computer & software (Microsoft Office)
Sabretooth
Key Accountabilities:
-
Operational Management
- Under the direction of the Chef Manager, or Associate Manager, assist in the day-to-day supervision of operations within Hospitality Services.
- Provides supervision and direction to employees.
- Operates under objectives set by the Chef Manager, Catering Manager or Associate Manager.
- Assists in the monitoring of operational functions of assigned operation; including ensuring supplies and items ordered, identifying and recommending labour and food cost issues, and be conscious of the operational contribution of the unit.
- Assists with the identification, development and implementation of an effective service delivery model which balances food quality, sustainability and customer service by working closely with employees to understand the operational needs, by seeking input from customers and by communicating industry trends to the Associate Manager, Catering Manager or Chef Manager.
- Monitors inventory level, assists in ordering food and supplies
- Assists with scheduling of staff
- Ensures marketing, operational standards and service standards are executed and followed within assigned units
- Assists with providing training to employees
- Involved in front-line customer service, food preparation, set-up and clean-up when needed in peak demand.
- Acts as an escalation point for customers.
-
Human Resource Management
- Establish work priorities, shows employees how to do tasks, allocate staff during a shift
- Assists with providing training by working side by side with employees to understand where training gaps exist, suggesting training programs to the Associate Manager, or Chef Manager.
- Fosters and supports a team-based work environment, empowering staff as they provide exceptional customer service.
- Encourages staff to achieve high standards and apply creative skills in the preparation and presentation of food items.
- Ensures healthy and safe working conditions for the staff to achieve objectives of injury reduction.
EDUCATION & EXPERIENCE: College Diploma in Food and Beverage Management or equivalent plus a minimum of two years in junior management or supervisory capacity in Hotel, Commercial or institution food services. Management in a unionized environment an asset.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679
to communicate accommodation needs.
Interview Experience
At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.
About McMaster University
McMaster University, one of four Canadian universities listed among the Top 100 universities in the world, is renowned for its innovation in both learning and discovery. It has a student population of 30,000, and more than 185,000 alumni in 137 countries.
About the role
Regular/Temporary
Regular
Job Title
Assistant Manager
Job ID
70110
Location
Central Campus
Open Date
07/03/2025
Job Type
Continuing
Close Date
07/10/2025
Employee Group
TMG
Favorite Job
Department
Hospitality Operations
Salary Grade/Band
Band G
Salary Range
$52936.00 - $65036.00 (annual)
Hours per Week
35
Posting Details
Schedule
Varies with business needs; includes some evenings and weekends
Education Level
College Diploma in Food and Beverage Management or equivalent
Career Level
Two years in junior management or supervisory capacity in Hotel, Commercial or institution food services
Job Description
JOB PURPOSE:
Under the direction of the Chef Manager, or Associate Manager, the Assistant Manager assists in the day-to-day task supervision of operations as assigned. This position is an entry level management position in Hospitality Services. The incumbent provides consistent supervision to front-line and back of house staff to ensure operational efficiency, maintaining department standards for food qualify and presentation, service, safety and sanitation while assisting management in meeting and exceeding customer needs and the goals & objectives of the department.
JOB SUMMARY:
Reporting to the Associate Manager, or Chef Manager, the incumbent assists the Associate Manager, Catering Manager or Chef Manager in effective management of the operations assigned; supports the manager in ordering of food and supplies, cash controlling, scheduling of staff, marketing, maintaining and improving service and safety standards. This position involves front-line customer services and food service functions which consist of working side by side with employees to maximize efficiency, quality and services in various shops and/or catering functions, including setup and clean up. Additional responsibilities will include supervising employees; plus any other managerial functions as assigned.
Number of Union Employees: up to 10
Number of Casual Employees: up to 15
Revenues of $1.5 million
GENERAL SKILLS: Demonstrated initiative and interest in progressive management opportunities
Good supervisory and organizational skills
Computer proficiency
Above average communication and human resources experience
Ability to complete any other assigned tasks and projects
Ability to cater to a wide customer base is met using innovative food presentation knowledge, public relations skills, and a through knowledge of food delivery resources
Ability to work under pressure, respond to emergency situations and meet deadlines
TECHNOLOGIES: Touchnet POS/Debit & Credit terminals
Personal computer & software (Microsoft Office)
Sabretooth
Key Accountabilities:
-
Operational Management
- Under the direction of the Chef Manager, or Associate Manager, assist in the day-to-day supervision of operations within Hospitality Services.
- Provides supervision and direction to employees.
- Operates under objectives set by the Chef Manager, Catering Manager or Associate Manager.
- Assists in the monitoring of operational functions of assigned operation; including ensuring supplies and items ordered, identifying and recommending labour and food cost issues, and be conscious of the operational contribution of the unit.
- Assists with the identification, development and implementation of an effective service delivery model which balances food quality, sustainability and customer service by working closely with employees to understand the operational needs, by seeking input from customers and by communicating industry trends to the Associate Manager, Catering Manager or Chef Manager.
- Monitors inventory level, assists in ordering food and supplies
- Assists with scheduling of staff
- Ensures marketing, operational standards and service standards are executed and followed within assigned units
- Assists with providing training to employees
- Involved in front-line customer service, food preparation, set-up and clean-up when needed in peak demand.
- Acts as an escalation point for customers.
-
Human Resource Management
- Establish work priorities, shows employees how to do tasks, allocate staff during a shift
- Assists with providing training by working side by side with employees to understand where training gaps exist, suggesting training programs to the Associate Manager, or Chef Manager.
- Fosters and supports a team-based work environment, empowering staff as they provide exceptional customer service.
- Encourages staff to achieve high standards and apply creative skills in the preparation and presentation of food items.
- Ensures healthy and safe working conditions for the staff to achieve objectives of injury reduction.
EDUCATION & EXPERIENCE: College Diploma in Food and Beverage Management or equivalent plus a minimum of two years in junior management or supervisory capacity in Hotel, Commercial or institution food services. Management in a unionized environment an asset.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679
to communicate accommodation needs.
Interview Experience
At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.
About McMaster University
McMaster University, one of four Canadian universities listed among the Top 100 universities in the world, is renowned for its innovation in both learning and discovery. It has a student population of 30,000, and more than 185,000 alumni in 137 countries.