About the role
Position Description
Coordinate and book reservations for members and their guests. Ensure reservations are evenly distributed on the floor plans as well as ensuring the number of reservations do not exceed established service thresholds. Process all takeout orders and ensure accuracy of the order prior to bringing it to the member.
Key Responsibilities and Duties
- Take and confirm reservations via telephone or in person
- Ensure reservations and requests left on voicemail are processed accurately
- Greet and seat members and guests in a friendly and professional manner
- Ensure member and guest satisfaction with their dining experience, inquire about their experience upon leaving
- Answer all questions regarding upcoming social events, menu items, features, etc. and clarify unknown answers with the Manager on Duty
- Organize floorplan by the reservations, ensuring requests are accommodated when possible
- Arrange floorplan evenly to ensure servers are not overwhelmed with multiple tables at the same time
- Report any quality or service issues to management immediately
- Assist servers with table duties as required
- Clean and reset tables after members and guests leave as required
- Complete end of night reservation report, ensuring accuracy of all details as prescribed on the report
- Ensure all menus have been wiped and sanitized and that the proper features and marketing materials are in each menu prior distributing them to members and their guests
- Ensure all takeout orders are entered in the system as well as confirming the accuracy of those orders
Qualifications Required
- Good customer service and interpersonal skills
- Ability to communicate effectively, both verbally and in writing
- Ability to take initiative
- Good organizational skills
- Must be reliable
- Basic knowledge of Jonas software
- Ability to manage multiple phone lines simultaneously and have excellent phone etiquette
- Minimum of 1 year of customer service experience in a dining establishment
Other Details:
Beach Grove Golf & Country Club is an equal opportunity employer and will provide accommodations to job applicants with disabilities throughout the recruitment process. Please make us aware of any accommodations that may be needed and we will work with you to meet your needs.
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
Job Types: Part-time, Permanent
Pay: $18.98 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Tecumseh, ON N8N 1B6: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2025-07-01
About Beach Grove Golf and Country Club
Located in Tecumseh, Ontario, east of Windsor, Beach Grove Golf & Country Club (Beach Grove) is a family-oriented private club that is home to over 1000 families.
Founded in 1921, Beach Grove celebrated a remarkable 100 years in 2021! Featuring one of the earlier courses designed by renowned golf course architect Stanley Thompson, Beach Grove’s course has remained true to Thompson’s original vision providing the perfect mix of challenge and playability.
One of the earlier pioneers in the private club sector, Beach Grove has had a focus on family throughout its history. Located on Lake St. Clair, Beach Grove provides a spectacular waterfront setting with a marina, a championship pool and lounge area, as well as a classic clubhouse featuring outdoor patio dining, multiple lounges, casual and fine dining, and venues for special events of all sizes. A four-season club, Beach Grove is also home to a curling rink featuring four sheets of ice offering challenges to both novices and competitive players.
About the role
Position Description
Coordinate and book reservations for members and their guests. Ensure reservations are evenly distributed on the floor plans as well as ensuring the number of reservations do not exceed established service thresholds. Process all takeout orders and ensure accuracy of the order prior to bringing it to the member.
Key Responsibilities and Duties
- Take and confirm reservations via telephone or in person
- Ensure reservations and requests left on voicemail are processed accurately
- Greet and seat members and guests in a friendly and professional manner
- Ensure member and guest satisfaction with their dining experience, inquire about their experience upon leaving
- Answer all questions regarding upcoming social events, menu items, features, etc. and clarify unknown answers with the Manager on Duty
- Organize floorplan by the reservations, ensuring requests are accommodated when possible
- Arrange floorplan evenly to ensure servers are not overwhelmed with multiple tables at the same time
- Report any quality or service issues to management immediately
- Assist servers with table duties as required
- Clean and reset tables after members and guests leave as required
- Complete end of night reservation report, ensuring accuracy of all details as prescribed on the report
- Ensure all menus have been wiped and sanitized and that the proper features and marketing materials are in each menu prior distributing them to members and their guests
- Ensure all takeout orders are entered in the system as well as confirming the accuracy of those orders
Qualifications Required
- Good customer service and interpersonal skills
- Ability to communicate effectively, both verbally and in writing
- Ability to take initiative
- Good organizational skills
- Must be reliable
- Basic knowledge of Jonas software
- Ability to manage multiple phone lines simultaneously and have excellent phone etiquette
- Minimum of 1 year of customer service experience in a dining establishment
Other Details:
Beach Grove Golf & Country Club is an equal opportunity employer and will provide accommodations to job applicants with disabilities throughout the recruitment process. Please make us aware of any accommodations that may be needed and we will work with you to meet your needs.
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
Job Types: Part-time, Permanent
Pay: $18.98 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Tecumseh, ON N8N 1B6: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2025-07-01
About Beach Grove Golf and Country Club
Located in Tecumseh, Ontario, east of Windsor, Beach Grove Golf & Country Club (Beach Grove) is a family-oriented private club that is home to over 1000 families.
Founded in 1921, Beach Grove celebrated a remarkable 100 years in 2021! Featuring one of the earlier courses designed by renowned golf course architect Stanley Thompson, Beach Grove’s course has remained true to Thompson’s original vision providing the perfect mix of challenge and playability.
One of the earlier pioneers in the private club sector, Beach Grove has had a focus on family throughout its history. Located on Lake St. Clair, Beach Grove provides a spectacular waterfront setting with a marina, a championship pool and lounge area, as well as a classic clubhouse featuring outdoor patio dining, multiple lounges, casual and fine dining, and venues for special events of all sizes. A four-season club, Beach Grove is also home to a curling rink featuring four sheets of ice offering challenges to both novices and competitive players.