Who you are

• Relevant background in finance, accounting, business administration, or a related field
• Experience in payment operations, reconciliation, or payment processing
• Strong analytical skills with the ability to analyze and interpret complex payment data
• Familiarity with payment systems, platforms, and software applications
• Knowledge of payment reconciliation processes, compliance, and risk management
• Excellent attention to detail and accuracy in data entry and record keeping
• Proficiency in using spreadsheets and SQL
• Strong problem-solving skills and ability to work under pressure in a fast-paced environment
• Effective communication and interpersonal skills to collaborate with various stakeholders
• Problem solver. Like to see something that may not seem right and dig into the details until you see resolution
• Ability to prioritize tasks, manage time efficiently, and meet deadlines
• Flexibility to adapt to changing priorities and business needs

What the job involves

• We’re looking for a Payment Operations Specialist to join our team on a temporary contract covering a maternity leave
• In this role, you’ll ensure the smooth and accurate processing of financial transactions by managing reconciliation workflows, analyzing payment data, resolving discrepancies, and supporting both internal teams and external partners
• You bring a strong understanding of payments and at least one payment rail
• You’re analytical, detail-oriented, and thrive in fast-paced environments
• You enjoy digging into transaction data to understand the flow of funds and identify root causes when something doesn’t add up
• This role is cross-functional and requires someone who’s collaborative, resourceful, and ready to step in and make an impact right away
• Payment Reconciliation: Perform end-to-end reconciliation of payment transactions to ensure the accuracy and integrity of transaction data. Compare and match payment records from various sources, to identify discrepancies and resolve them promptly
• Process Improvement: Continuously review and enhance payment processes and procedures to streamline operations and improve efficiency. Identify opportunities for automation, standardization, and optimization of payment workflows
• Cross-functional Collaboration: Collaborate with internal teams, such as Product, Eng, I&O, and Support, to ensure seamless integration of payment operations with other business processes. Provide support and guidance to colleagues on payment-related matters
• Payment Issue Resolution: Investigate and resolve payment-related issues, including payment failures, disputes, and discrepancies whilst providing satisfactory resolutions to customers and partners
• Bank Relationship: Work in partnership with our Banks to ensure we are in balance, and queries they have regarding a payment or balance is managed end to end
• Problem Solver: See a problem, help create the awareness, and drive the problem to resolution
• Documentation: Document, document, document; ensure new asks are well understood and documented for smooth training and transition

Benefits

• 100% of medical, dental, and vision benefits for you and your dependents paid for by Synctera
• Employer contribution to a Health Savings Account (HSA)
• Generous paid parental leave
• Fertility benefits
• Unlimited PTO policy
• Competitive salary
• Stock options granted to all full-time employees
• Spot bonus opportunities
• Flexible work environment
• Home office budget
• Monthly telecommunications stipend
• Company social outings
• Access to regional WeWork space for in-person collaboration