Top Benefits
About the role
Job Description
Located in Laval, this innovative company focuses on healthy and eco-friendly products, distributed on a large scale across the country. This is a unique chance to join a passionate team: hybrid telework, group insurance, employer-contributed RRSP, employee discounts (on genuinely delicious products!), and much more.
In this key role, you will serve as the direct link between clients and internal teams: coordinating orders, conducting meticulous follow-ups, and delivering attentive service, all to ensure an exceptional customer experience. This is a dynamic role at the heart of operations, where your interpersonal skills and organizational strengths will truly make a difference — for the people, for the team, and for the planet!
Tasks
- Coordinate with internal departments (production, quality, logistics) to ensure deadlines and customer requirements are met.
- Process orders, changes, and follow-ups in the ERP system.
- Generate sales and production reports on a regular basis (weekly, monthly, quarterly).
- Analyze sales data to support strategic decision-making.
- Collaborate with internal teams to anticipate demand and adjust forecasts accordingly.
- Assist in the development of sales forecasts and budgets.
- Support the management of commercial spending processes (trade spend).
- Prepare product information sheets for distributors and perform other administrative tasks.
- Respond to client calls, emails, and inquiries.
- Perform any other related duties.
- Ready for a new challenge? We want to meet you!
Job requirements
- DEP or DEC in office administration, secretarial studies, business, marketing, sales, or a related field.
- Minimum of 2 years of experience in an administrative, sales assistant, or senior-level customer service role.
- Proficient in MS Office, especially Excel (intermediate level).
- Fully bilingual – 50% of the clientele is English-speaking.
Desired profile
- Excellent organizational skills and ability to multitask.
- Ability to adapt quickly in a fast-paced and ever-changing environment.
- Strong team spirit while being autonomous and proactive.
- Great attention to detail and accuracy in task execution.
- Willingness to learn and take on new responsibilities.
- Strong communication skills and ability to solve problems independently.
About Bedard Ressources
Bédard RH est une agence de placement et de recrutement qui aide les candidats à valoriser leur candidature et à atteindre leurs objectifs de carrière. Avec plus de 25 ans d'expérience, l'entreprise se spécialise dans le recrutement temporaire, permanent et international, tout en offrant des services de ressources humaines et d'impartition adaptés aux besoins des entreprises.
Top Benefits
About the role
Job Description
Located in Laval, this innovative company focuses on healthy and eco-friendly products, distributed on a large scale across the country. This is a unique chance to join a passionate team: hybrid telework, group insurance, employer-contributed RRSP, employee discounts (on genuinely delicious products!), and much more.
In this key role, you will serve as the direct link between clients and internal teams: coordinating orders, conducting meticulous follow-ups, and delivering attentive service, all to ensure an exceptional customer experience. This is a dynamic role at the heart of operations, where your interpersonal skills and organizational strengths will truly make a difference — for the people, for the team, and for the planet!
Tasks
- Coordinate with internal departments (production, quality, logistics) to ensure deadlines and customer requirements are met.
- Process orders, changes, and follow-ups in the ERP system.
- Generate sales and production reports on a regular basis (weekly, monthly, quarterly).
- Analyze sales data to support strategic decision-making.
- Collaborate with internal teams to anticipate demand and adjust forecasts accordingly.
- Assist in the development of sales forecasts and budgets.
- Support the management of commercial spending processes (trade spend).
- Prepare product information sheets for distributors and perform other administrative tasks.
- Respond to client calls, emails, and inquiries.
- Perform any other related duties.
- Ready for a new challenge? We want to meet you!
Job requirements
- DEP or DEC in office administration, secretarial studies, business, marketing, sales, or a related field.
- Minimum of 2 years of experience in an administrative, sales assistant, or senior-level customer service role.
- Proficient in MS Office, especially Excel (intermediate level).
- Fully bilingual – 50% of the clientele is English-speaking.
Desired profile
- Excellent organizational skills and ability to multitask.
- Ability to adapt quickly in a fast-paced and ever-changing environment.
- Strong team spirit while being autonomous and proactive.
- Great attention to detail and accuracy in task execution.
- Willingness to learn and take on new responsibilities.
- Strong communication skills and ability to solve problems independently.
About Bedard Ressources
Bédard RH est une agence de placement et de recrutement qui aide les candidats à valoriser leur candidature et à atteindre leurs objectifs de carrière. Avec plus de 25 ans d'expérience, l'entreprise se spécialise dans le recrutement temporaire, permanent et international, tout en offrant des services de ressources humaines et d'impartition adaptés aux besoins des entreprises.