Company Biography

Tbaytel is a leading regional provider of telecommunications products and services. We are a dynamic, growth-oriented company committed to investing in the people and organizations that help build strong and healthy communities throughout the entire region we serve. Tbaytel offers comprehensive benefits, performance and recognition programs, educational training, work-life balance and career growth opportunities.

Position Summary

Under the general supervision of the Manager - Tbaytel Store, the Sales Associate is responsible for maintaining outstanding customer service as per Company standards, generating sales, merchandising, and safeguarding company assets.

Major Responsibilities

• Greet and acknowledge every customer, maintain solid product knowledge and perform all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Maintain the cleanliness and organization of the sales floor.
• Complete sales orders and point of Sales transactions accurately.
• Responsible for Customer Relationship Management.
• Perform post-sale follow-up and support.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Educate customers on Tbaytel’s products and services to ensure they make informed decisions.
• Showcase the features of Tbaytel’s products and services and how they can benefit the consumer.
• Communicate customer requests/concerns to management.
• Participate in inventory and cycle counts.
• Maintains an up-to-date knowledge of and complies with all legislation and Tbaytel policies relevant to the position and the duties performed.
• Any other related tasks as assigned.

Minimum Qualifications

• Secondary School Diploma and one year of experience in a retail and/or service environment.
• Strong understanding of customer and market dynamics and requirements.
• Strong interpersonal skills and works in a professional and pleasant tone and manner
• Technical ability to learn new software as required.
• Effective Sales, time management, problem solving, analytical and prioritization skills.

Preferred Qualifications

• Post-secondary diploma/degree
• Previous retail sales experience
• Knowledge of telecommunication industry, products and services
• Proficiency in the use of various computer software programs, such as email, MS Office (Excel, Word, PowerPoint) and Google Drive (Sheets, Docs, Slides)
• Ability to communicate via American Sign Language (ASL)

Conditions of Employment

• Must successfully undergo a satisfactory Criminal Records Check

Closing Statement

Tbaytel strives to provide a safe environment for its customers, employees and assets. To support this goal, Tbaytel requires that all individuals acting in their capacity as employees, students, and contractors for Tbaytel undergo a Criminal Records Check (CRC).

Tbaytel will review the CRC to determine if the offence(s) are relative to the bona fide job requirements.

Criminal Records Checks will be conducted in a discreet and confidential manner, in the interest of Tbaytel and for public safety of the community served by Tbaytel.

What is a Criminal Records Check?

A Criminal Records Check is a CRC which searches the National repository for criminal records in Canada via the Canadian Police Information Centre (CPIC). It also identifies pending criminal code charges and outstanding warrants.

For more information on obtaining a record suspension please visit the Parole Board of Canada

Employment Equity

Tbaytel is an equal opportunity employer, who encourages applications from Aboriginal peoples, persons with disabilities, members of visible minority groups and women. Reasonable accommodations are available upon request for all parts of the recruitment process. Applicants need to make their needs known by contacting Tbaytel Human Resources in advance.