Helpdesk Technician, Information Systems
Top Benefits
About the role
POSITION TYPE : Temporary, Full-time, Day, 75 hours / pay period, 1.0 FTE // SALARY SCALE : $38.069 to $44.136 per hour per hour
SALARY SCALE : $38.069 to $44.136 per hour per hour
Why should I join Bruyère?
At Bruyère, we're much more than a health organization; we're a true community built on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference and are ready to be part of something bigger than yourself, join us. Come and work at Bruyère, where compassion and innovation meet to make each life better.
What is in it for me?
-
Generous percentages in lieu of benefits and annual leave
-
Defined benefit pension plan (when applicable)
-
Wellness program and on-site gyms
-
Employee perks program
-
Mental health support through our Employee and Family Assistance Program
-
Professional development and learning opportunities
What would my role be?
Reporting to the Manager, Technical Support, you will answer the phone at the Helpdesk and will be responsible for the resolution of a wide range of user problems, including problems related to specific software applications used at Bruyère as well as standard software suites such as MS Office. You will also provide support with hardware problems, especially desktops, laptops, printers, mobile devices, and network related problems. You must be available after regular hours for on-call work, on a rotation basis.
How do I qualify?
Required:
-
Two (2) year community college diploma in a related field.
-
Minimum of two (2) years of relevant experience
-
Providing support to users in a networked environment.
-
Experience in a similar environment, providing telephone support to end users of a variety different systems
-
Experience trouble shooting and resolving PC and printer related problems
-
Fluent in French and English (Candidates who do not meet this language requirement are eligible to apply for this position and may be considered if there are no other suitable applicants who meet this requirement.)
Preferred:
-
A+ certification.
-
MTA (Microsoft Technology Associate) Certification.
-
MSCA (Microsoft Certified Solutions Associate) Certification.
What skills should I possess to succeed in the role?
-
Sound understanding and knowledge of standard software packages (word processing, spreadsheets, presentations and e-mail), Microsoft administration, Microsoft Exchange administration and phone system administration.
-
Sound understanding of computer operating systems (Windows XP, Windows 7, 8.1, 10).
-
Knowledge of Internet protocols and addressing.
-
Knowledge of network support systems like Dell Kace, Cisco Works, Windows Active Directory
-
Sound understanding and knowledge of PCs, laptops, printers, related components, peripherals and other related equipment, such as scanners.
-
Sound understanding and knowledge of phones and phone equipment.
-
Sound understanding and knowledge of mobile devices.
-
Able to communicate effectively, particularly to non-technical users.
-
Strong problem-solving abilities.
-
Possess tact, patience and diplomacy.
-
Advanced computer skills
-
Basic knowledge of medical terminology
About Bruyère
Bruyère is Eastern Ontario’s leading health organization specializing in aging, rehabilitation, and care for those with multiple complex medical conditions. We bring together compassionate, person-centered care with world-class research to maximize quality of life for those we care for and their loved ones.
Bruyère has a proven history of addressing gaps in our health system with compassion, innovation, and courage. Today, as an academic health sciences center, we are training the next generation of health professionals to see—and take action on creating—a better health system for all.
Additional Information
- Please note that applications received after the closing date will not be considered.
All applicants must provide a recent CV, and a cover letter that clearly indicates that they meet the required qualifications. Copies of your degrees and certifications, if applicable, in one of Canada’s official languages must also be included. Please note that any inaccuracies in the information provided may result in your application being rejected.
Please note that the pre-screening questions must be submitted by all applicants as part of the application process and that answers are for information purposes only and will not disqualify internal candidates from competitions provided that the candidate meets the required qualifications of the position as per the posting.
Bruyère promotes the principles of diversity and inclusion and adheres to the Employment Equity Act and Accessibility for Ontarians with Disabilities Act. Bruyère is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the departmental official of the accommodation measures which may be required to enable you to be assessed in a fair and equitable manner.
All Bruyère employees are required to provide proof of full vaccination as per our Enhanced COVID-19 Immunization policy.
An acknowledgement of receipt will be sent following the submission of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
The next step is yours, apply now!
About Bruyère Health
Santé Bruyère, c’est bien plus qu’un organisme spécialisé dans le vieillissement, la réadaptation et les soins complexes; c'est une communauté bâtie sur le respect, la compassion, la responsabilisation, la collaboration et l’apprentissage. Si changer le cours des choses vous tient à cœur, venez travailler chez Santé Bruyère, là où la compassion et l’innovation convergent pour rendre chaque vie meilleure.
Santé Bruyère est un organisme de soins de santé de premier plan de l’est de l’Ontario, qui se spécialise dans le vieillissement, la réadaptation et les soins aux personnes atteintes de multimorbidités complexes. Chez Santé Bruyère, nous allions la compassion dans les soins centrés sur la personne à la recherche de classe mondiale afin de maximiser la qualité de vie des personnes qui nous confient leurs soins et leurs proches.
Santé Bruyère sait depuis fort longtemps mettre à profit sa compassion, son innovation et son courage, afin de pallier les lacunes qui existent dans le réseau de la santé. Aujourd’hui, au sein de notre centre universitaire des sciences de la santé, nous sommes investis dans la formation de la prochaine génération de professionnels de la santé pour apporter notre pierre à l’édification d’un meilleur système de santé pour tous.
--
At Bruyère Health, we're more than an organization specializing in aging, rehabilitation, and complex care; we're a community built on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference, come and work at Bruyère Health, where compassion and innovation meet to make each life better.
Bruyère Health is Eastern Ontario’s leading health organization specializing in aging, rehabilitation, and care for those with multiple complex medical conditions. We bring together compassionate, person-centered care with world-class research to maximize quality of life for those we care for and their loved ones.
Bruyère Health has a proven history of addressing gaps in our health system with compassion, innovation, and courage. Today, as an academic health sciences center, we are training the next generation of health professionals to see—and take action on creating—a better health system for all.
Helpdesk Technician, Information Systems
Top Benefits
About the role
POSITION TYPE : Temporary, Full-time, Day, 75 hours / pay period, 1.0 FTE // SALARY SCALE : $38.069 to $44.136 per hour per hour
SALARY SCALE : $38.069 to $44.136 per hour per hour
Why should I join Bruyère?
At Bruyère, we're much more than a health organization; we're a true community built on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference and are ready to be part of something bigger than yourself, join us. Come and work at Bruyère, where compassion and innovation meet to make each life better.
What is in it for me?
-
Generous percentages in lieu of benefits and annual leave
-
Defined benefit pension plan (when applicable)
-
Wellness program and on-site gyms
-
Employee perks program
-
Mental health support through our Employee and Family Assistance Program
-
Professional development and learning opportunities
What would my role be?
Reporting to the Manager, Technical Support, you will answer the phone at the Helpdesk and will be responsible for the resolution of a wide range of user problems, including problems related to specific software applications used at Bruyère as well as standard software suites such as MS Office. You will also provide support with hardware problems, especially desktops, laptops, printers, mobile devices, and network related problems. You must be available after regular hours for on-call work, on a rotation basis.
How do I qualify?
Required:
-
Two (2) year community college diploma in a related field.
-
Minimum of two (2) years of relevant experience
-
Providing support to users in a networked environment.
-
Experience in a similar environment, providing telephone support to end users of a variety different systems
-
Experience trouble shooting and resolving PC and printer related problems
-
Fluent in French and English (Candidates who do not meet this language requirement are eligible to apply for this position and may be considered if there are no other suitable applicants who meet this requirement.)
Preferred:
-
A+ certification.
-
MTA (Microsoft Technology Associate) Certification.
-
MSCA (Microsoft Certified Solutions Associate) Certification.
What skills should I possess to succeed in the role?
-
Sound understanding and knowledge of standard software packages (word processing, spreadsheets, presentations and e-mail), Microsoft administration, Microsoft Exchange administration and phone system administration.
-
Sound understanding of computer operating systems (Windows XP, Windows 7, 8.1, 10).
-
Knowledge of Internet protocols and addressing.
-
Knowledge of network support systems like Dell Kace, Cisco Works, Windows Active Directory
-
Sound understanding and knowledge of PCs, laptops, printers, related components, peripherals and other related equipment, such as scanners.
-
Sound understanding and knowledge of phones and phone equipment.
-
Sound understanding and knowledge of mobile devices.
-
Able to communicate effectively, particularly to non-technical users.
-
Strong problem-solving abilities.
-
Possess tact, patience and diplomacy.
-
Advanced computer skills
-
Basic knowledge of medical terminology
About Bruyère
Bruyère is Eastern Ontario’s leading health organization specializing in aging, rehabilitation, and care for those with multiple complex medical conditions. We bring together compassionate, person-centered care with world-class research to maximize quality of life for those we care for and their loved ones.
Bruyère has a proven history of addressing gaps in our health system with compassion, innovation, and courage. Today, as an academic health sciences center, we are training the next generation of health professionals to see—and take action on creating—a better health system for all.
Additional Information
- Please note that applications received after the closing date will not be considered.
All applicants must provide a recent CV, and a cover letter that clearly indicates that they meet the required qualifications. Copies of your degrees and certifications, if applicable, in one of Canada’s official languages must also be included. Please note that any inaccuracies in the information provided may result in your application being rejected.
Please note that the pre-screening questions must be submitted by all applicants as part of the application process and that answers are for information purposes only and will not disqualify internal candidates from competitions provided that the candidate meets the required qualifications of the position as per the posting.
Bruyère promotes the principles of diversity and inclusion and adheres to the Employment Equity Act and Accessibility for Ontarians with Disabilities Act. Bruyère is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the departmental official of the accommodation measures which may be required to enable you to be assessed in a fair and equitable manner.
All Bruyère employees are required to provide proof of full vaccination as per our Enhanced COVID-19 Immunization policy.
An acknowledgement of receipt will be sent following the submission of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
The next step is yours, apply now!
About Bruyère Health
Santé Bruyère, c’est bien plus qu’un organisme spécialisé dans le vieillissement, la réadaptation et les soins complexes; c'est une communauté bâtie sur le respect, la compassion, la responsabilisation, la collaboration et l’apprentissage. Si changer le cours des choses vous tient à cœur, venez travailler chez Santé Bruyère, là où la compassion et l’innovation convergent pour rendre chaque vie meilleure.
Santé Bruyère est un organisme de soins de santé de premier plan de l’est de l’Ontario, qui se spécialise dans le vieillissement, la réadaptation et les soins aux personnes atteintes de multimorbidités complexes. Chez Santé Bruyère, nous allions la compassion dans les soins centrés sur la personne à la recherche de classe mondiale afin de maximiser la qualité de vie des personnes qui nous confient leurs soins et leurs proches.
Santé Bruyère sait depuis fort longtemps mettre à profit sa compassion, son innovation et son courage, afin de pallier les lacunes qui existent dans le réseau de la santé. Aujourd’hui, au sein de notre centre universitaire des sciences de la santé, nous sommes investis dans la formation de la prochaine génération de professionnels de la santé pour apporter notre pierre à l’édification d’un meilleur système de santé pour tous.
--
At Bruyère Health, we're more than an organization specializing in aging, rehabilitation, and complex care; we're a community built on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference, come and work at Bruyère Health, where compassion and innovation meet to make each life better.
Bruyère Health is Eastern Ontario’s leading health organization specializing in aging, rehabilitation, and care for those with multiple complex medical conditions. We bring together compassionate, person-centered care with world-class research to maximize quality of life for those we care for and their loved ones.
Bruyère Health has a proven history of addressing gaps in our health system with compassion, innovation, and courage. Today, as an academic health sciences center, we are training the next generation of health professionals to see—and take action on creating—a better health system for all.