Responsible to represent the hotel to our guests and to ensure exceptional customer satisfaction throughout their entire stay. Responsible for the successful operation of all front office duties.

RESPONSIBILITIES:

· Ensure 100% Guest Satisfaction;

· Participate with co-workers in training & coaching sessions, to create a productive, efficient team;

· Implement and maintain all company policies and procedures;

· Completion of administrative work as assigned;

· Handling Guest complaint;

· Front desk duties as scheduled;

· Duties associated with Guest Service Representative position including but not limited to the above listings.

REQUIREMENTS:

· Must have great interpersonal skills, clearly spoken and friendly;

· Must have a great personality to represent and be the face of the hotel;

· Must greet guest with a smile;

· Must be patient and must have empathy;

· Must have previous experience in Guest Service;

· Ability to deal with all levels of management, staff and owners in a professional manner;

· Excellent communication, interpersonal and administration skills;

· Proficient / familiarity with computerised systems;

· Ability to work within deadlines;

· Must be available weekends & statutory holidays

· Must be available 7am-3pm, 3pm-11pm & 11pm-7am

Bilingualism: French & English

*Must have a valid vaccination passport

Work Remotely

• No

Job Type: Part-time

Pay: $22.00 per hour

Benefits:

• RRSP match

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Pointe-Claire, QC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service in a hotel preferrably: 1 year (preferred)

Work Location: In person

Application deadline: 2023-05-01
Expected start date: 2025-07-15