Under the supervision of the Desktop and Mobility Services Coordinator, Desktop Services Specialists are responsible for the effective day-to-day functioning of the City’s information technology infrastructure. Position assignments will be in support of desktop and local area networks that are managed by the Desktop and Mobility Services group to provide a stable computing environment for departmental staff. Primary duties may include analysis, implementation, modification, testing, documentation, and problem resolution of desktops, desktop applications, network hardware and software.

As the Desktop Support Specialist*,* you will:

• Assist in installing, moving, adding, changing (IMAC) and administering departmental desktops and similar computing devices (such as workstations, laptops, netbooks, tablets, etc.) and the local area network environment in order to provide users with computer resources.
• Analyze and resolve operational problems with desktops and similar computing devices and printers.
• Provide technical consultation on desktop and similar computing devices’ hardware and software; research technical requirements and recommend solutions; document the technical and operational environment as well as processes and procedures (Operational References).
• Assist the Desktop and Mobility Services Coordinator in the procurement and disposal role for departmental and Citywide goods and services.
• Perform other related duties consistent with the classification as required.

Your education and qualifications include:

• Degree or diploma in a technology related field or an equivalent combination of training and experience.

• MCDST, MCTS, or MCITP Certification based on current Windows platform an asset.

• Minimum three years technical and technical support experience or equivalent co-op experience.

• Extensive computer related experience in configuring hardware and software on a personal computer within a business or corporate networked environment and experience in implementation and operation of local area network systems.

• Experience in the configuration and operation of PC hardware and software including installation of network cards, memory, hard disks and other peripherals and familiarity with Microsoft Windows, Microsoft Office and other software as required by the department.

• Experience with mass computer equipment deployments.

• Knowledge of current industry hardware and software.

• Ability to investigate, analyze, evaluate and resolve network and pc-related problems.

• Interpersonal skills and an ability to maintain an effective working relationship with all levels of personnel within the civic service as well as outside contacts.

• Ability to work with a minimum of supervision.

• Ability to organize, prioritize multiple demands, exercise sound judgment, work under stressful conditions and meet tight time deadlines.

• Excellent customer service skills.

• Excellent verbal communication skills.

• Excellent written communication skills.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.
• Manitoba Class 5 Driver’s license.