About the role
The Supply Chain Coordinator (SCC) is the first line of regular contact between customers and Oerlikon Metco (Canada) Inc. This role has a significant impact on the sales team’s success in completing the sales transactions that allow us to issue invoices for revenues as well as ensuring we have satisfied customers. We are seeking a motivated and dependable individual for this cross functional position (Sales, Logistics and Purchasing activities).
Essential Duties And Responsibilities
- Sales/CSR
- Preparing Quotations and Sales Orders upon customer request;
- Issue customer invoices,
- Liaison between customers, account managers and internal departments;
- Enter customer complaints, follow up with corrective actions;
- Manage consignment inventories,
- Participate in regular sales reporting, planning and forecasting,
- Purchasing/Logistics
- Generating delivery notes, scheduling freight carriers, calculating freight charges as per contract terms,
- Processing purchase orders for re-stocking product being distributed
Education / Experience A diploma with a minimum of 2 years' experience in a customer service environment or an equivalent combintation of education and experience.
Training
- SAP training in MM/PP
- Proficiency in MS Office suite, including Outlook, Excel, Word
- Knowledge of TDG, IATA, WHMIS, Import/Export controls and other applicable regulations
- Experience and interest in the SCMP (Supply Chain Management) and/or CITT (Transportation) professions.
Skills And Abilities
- Team oriented - Ability to involve and work with other departments / personnel to resolve product / customer / transportation issues as quickly as possible.
- Service oriented - Ability to provide quick and timely assistance as necessary to a customer base.
- Sales oriented - Good knowledge of Oerlikon Metco (Canada) Inc's products and services to be able to support customer requests and new inquiries.
- Detailed orientated - Ability to pay close attention to detail - meticulous.
- Communication skills - Ability to communicate both verbally and written within the corporation and with customers in a way that expresses clarity, urgency, and empathy when necessary.
- Technical skills - Proficient in the use of SAP and Microsoft Windows (Outlook, Word, Excel).
About Us Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes. Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.
If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.
Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©
Learn more about Oerlikon: https://www.oerlikon.com/en/brands/
Agencies Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support. We work exclusively with our approved vendors who have agreed to Oerlikon’s terms and conditions and have an executed contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.
About Oerlikon
Oerlikon (SIX: OERL) is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing. The Group’s solutions and comprehensive services, together with its advanced materials, empower customers by improving and maximizing the performance, function, design and sustainability of customers’ products and manufacturing processes in key industries. Pioneering technology for decades, everything Oerlikon invents and does is guided by its passion to support customers’ goals and foster a sustainable world. Headquartered in Pfaeffikon, Switzerland, the Group operates its business in two Divisions – Surface Solutions and Polymer Processing Solutions. It has a global footprint of more than 12 600 employees at 207 locations in 38 countries and generated sales of CHF 2.7 billion in 2023.
About the role
The Supply Chain Coordinator (SCC) is the first line of regular contact between customers and Oerlikon Metco (Canada) Inc. This role has a significant impact on the sales team’s success in completing the sales transactions that allow us to issue invoices for revenues as well as ensuring we have satisfied customers. We are seeking a motivated and dependable individual for this cross functional position (Sales, Logistics and Purchasing activities).
Essential Duties And Responsibilities
- Sales/CSR
- Preparing Quotations and Sales Orders upon customer request;
- Issue customer invoices,
- Liaison between customers, account managers and internal departments;
- Enter customer complaints, follow up with corrective actions;
- Manage consignment inventories,
- Participate in regular sales reporting, planning and forecasting,
- Purchasing/Logistics
- Generating delivery notes, scheduling freight carriers, calculating freight charges as per contract terms,
- Processing purchase orders for re-stocking product being distributed
Education / Experience A diploma with a minimum of 2 years' experience in a customer service environment or an equivalent combintation of education and experience.
Training
- SAP training in MM/PP
- Proficiency in MS Office suite, including Outlook, Excel, Word
- Knowledge of TDG, IATA, WHMIS, Import/Export controls and other applicable regulations
- Experience and interest in the SCMP (Supply Chain Management) and/or CITT (Transportation) professions.
Skills And Abilities
- Team oriented - Ability to involve and work with other departments / personnel to resolve product / customer / transportation issues as quickly as possible.
- Service oriented - Ability to provide quick and timely assistance as necessary to a customer base.
- Sales oriented - Good knowledge of Oerlikon Metco (Canada) Inc's products and services to be able to support customer requests and new inquiries.
- Detailed orientated - Ability to pay close attention to detail - meticulous.
- Communication skills - Ability to communicate both verbally and written within the corporation and with customers in a way that expresses clarity, urgency, and empathy when necessary.
- Technical skills - Proficient in the use of SAP and Microsoft Windows (Outlook, Word, Excel).
About Us Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes. Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.
If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.
Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©
Learn more about Oerlikon: https://www.oerlikon.com/en/brands/
Agencies Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support. We work exclusively with our approved vendors who have agreed to Oerlikon’s terms and conditions and have an executed contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.
About Oerlikon
Oerlikon (SIX: OERL) is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing. The Group’s solutions and comprehensive services, together with its advanced materials, empower customers by improving and maximizing the performance, function, design and sustainability of customers’ products and manufacturing processes in key industries. Pioneering technology for decades, everything Oerlikon invents and does is guided by its passion to support customers’ goals and foster a sustainable world. Headquartered in Pfaeffikon, Switzerland, the Group operates its business in two Divisions – Surface Solutions and Polymer Processing Solutions. It has a global footprint of more than 12 600 employees at 207 locations in 38 countries and generated sales of CHF 2.7 billion in 2023.