Top Benefits
About the role
Coordinator, Customer Service - Hub As the Coordinator, Customer Service, you will be reporting to the Manager, Distribution, and will be responsible for coordinating equipment and deliveries. This position liaises between the warehouse, external clients, and internal stakeholders in order to ensure that order processing is completed in a timely fashion that meets Service Level Agreements.
Key Responsibilities
- Liaise between the warehouse and various business units regarding any order processing to ensure that orders are correctly prioritized to meet customer requirements.
- Maintain and modify the sales and inventory management system in regards to equipment status; order status; serial numbers and item codes, while utilizing the database to investigate any discrepancies.
- Follow up and track equipment and supplies shipments with various carriers (white glove, couriers, and less-than-truckloads).
- Gather information and requirements from customers, facilities and processes in order to provide carriers with the necessary details for successful deliveries, pick-ups, and/or relocations.
- Partner with inventory, sales administration, and service teams to resolve any shipping, carrier, equipment, and/or customer issues in a timely manner.
To Succeed, You Will Need
- High School Diploma or equivalent
- Minimum of 1 year of related work experience (Office environment)
- Intermediate Analytical skills are required to investigate issues by using multiple systems and databases
- Good Time Management/Multi-tasking skills
- Intermediate experience with the Warehouse Management System
Why Join? HUB WORK
- This role will require you to work out of your assigned office Monday to Friday - 10:00 am to 6:00 pm
Benefits
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Free coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events
Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.
At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.
We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.
We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks . We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.
As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.
About Canon Canada
Our Vision: To be innovators who deliver exceptional solutions and great customer experiences.
Our Mission: To be the preferred choice for technology and services to enhance the lives of people and drive business performance.
Since 1973 Canon Canada has been the leading provider of consumer, business and medical digital imaging innovation that enhances the lives of people and drives business performance.
From our cameras, copiers, calculators and printers to radiology, ophthalmology, security and broadcast, Canon’s products and solutions have proven to be the preferred choice for Canadians.
Time and technology change, but our commitment to delivering cutting-edge innovation, exceptional solutions and great customer experiences hasn’t. These elements are essential to Canon’s ongoing success and continue to evolve with time.
We’re proud of the difference we’ve made for our customers, business partners and in the communities where we work and live. So why not join us on our mission?
Top Benefits
About the role
Coordinator, Customer Service - Hub As the Coordinator, Customer Service, you will be reporting to the Manager, Distribution, and will be responsible for coordinating equipment and deliveries. This position liaises between the warehouse, external clients, and internal stakeholders in order to ensure that order processing is completed in a timely fashion that meets Service Level Agreements.
Key Responsibilities
- Liaise between the warehouse and various business units regarding any order processing to ensure that orders are correctly prioritized to meet customer requirements.
- Maintain and modify the sales and inventory management system in regards to equipment status; order status; serial numbers and item codes, while utilizing the database to investigate any discrepancies.
- Follow up and track equipment and supplies shipments with various carriers (white glove, couriers, and less-than-truckloads).
- Gather information and requirements from customers, facilities and processes in order to provide carriers with the necessary details for successful deliveries, pick-ups, and/or relocations.
- Partner with inventory, sales administration, and service teams to resolve any shipping, carrier, equipment, and/or customer issues in a timely manner.
To Succeed, You Will Need
- High School Diploma or equivalent
- Minimum of 1 year of related work experience (Office environment)
- Intermediate Analytical skills are required to investigate issues by using multiple systems and databases
- Good Time Management/Multi-tasking skills
- Intermediate experience with the Warehouse Management System
Why Join? HUB WORK
- This role will require you to work out of your assigned office Monday to Friday - 10:00 am to 6:00 pm
Benefits
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Free coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events
Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.
At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.
We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.
We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks . We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.
As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.
About Canon Canada
Our Vision: To be innovators who deliver exceptional solutions and great customer experiences.
Our Mission: To be the preferred choice for technology and services to enhance the lives of people and drive business performance.
Since 1973 Canon Canada has been the leading provider of consumer, business and medical digital imaging innovation that enhances the lives of people and drives business performance.
From our cameras, copiers, calculators and printers to radiology, ophthalmology, security and broadcast, Canon’s products and solutions have proven to be the preferred choice for Canadians.
Time and technology change, but our commitment to delivering cutting-edge innovation, exceptional solutions and great customer experiences hasn’t. These elements are essential to Canon’s ongoing success and continue to evolve with time.
We’re proud of the difference we’ve made for our customers, business partners and in the communities where we work and live. So why not join us on our mission?