Top Benefits
About the role
We are hiring an Administrator II, Customer Administration! Reporting To Manager, Customer Service Administration
Full-Time/Part- Time Full-Time
Posting Date June 26, 2025
Closing Date July 10, 2025
Hours Of Work 8:30 a.m. – 5:00 p.m.
Grade Office Location:
6.5
Downtown Toronto
Great location! Steps away from the main public transit station
What We Offer Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity The Customer Service Administrator is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
- Process various requests received by fax, email, or chat
- Identify and process requests in a timely fashion
- Confirm processed requests to clients and brokers in a timely fashion
- Provide payout penalty quotes to brokers and clients
- Prepare Mortgage Assumption Statements
- Prepare accurate assumption statements
- Follow-up with Solicitor for receipt of completed assumption documents
- Input accurate new account information into the mortgage system
- Assist other departments within Residential Administration when needed
- Distribute requests to the corresponding departments
- Follow-up with client to confirm resolution and customer satisfaction
- Complete special projects as assigned by Management
- Adheres to policies/procedures to ensure AML requirements are met, when applicable
The Experience You Need
- Completion of Post-secondary education and/or equivalent work experience required
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems
Working Environment And Physical Demands Analysis
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program
Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNLOON
About First National Financial
First National Financial LP is Canada's largest non-bank lender, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $120 billion in mortgages under administration.
We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise, network and spirit to take smart risks. We execute quickly and competitively, but we go beyond that traditional approach to service to provide value beyond rate, market education, business development opportunities and true enabling technology.
First National Financial LP FSRA License Nos. 10514 & 11252
Financière First National S.E.C., le plus important prêteur non bancaire au Canada, est un initiateur et un fournisseur de services de prêts hypothécaires résidentiels et commerciaux. En tant que plus important prêteur proposant des prêts hypothécaires assurés par la SCHL et des prêts hypothécaires standard, First National gère actuellement plus 103 milliards de dollars en prêts hypothécaires.
En collaboration avec nos clients et nos courtiers, nous élaborons des solutions de financement ingénieuses grâce à notre large éventail de produits, à notre savoir-faire et à notre solide réseau, tout en sachant prendre des risques calculés. Notre exécution est toujours rapide et concurrentielle, mais nous allons au-delà de cette approche conventionnelle afin d'offrir une proposition de valeur dépassant les taux ainsi que de l'information sur les marchés, des occasions de prospection de clientèle et une véritable technologie habilitante.
Financière First National S.E.C. Permis nos 10514 et 11252 de la ARSF
Top Benefits
About the role
We are hiring an Administrator II, Customer Administration! Reporting To Manager, Customer Service Administration
Full-Time/Part- Time Full-Time
Posting Date June 26, 2025
Closing Date July 10, 2025
Hours Of Work 8:30 a.m. – 5:00 p.m.
Grade Office Location:
6.5
Downtown Toronto
Great location! Steps away from the main public transit station
What We Offer Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity The Customer Service Administrator is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
- Process various requests received by fax, email, or chat
- Identify and process requests in a timely fashion
- Confirm processed requests to clients and brokers in a timely fashion
- Provide payout penalty quotes to brokers and clients
- Prepare Mortgage Assumption Statements
- Prepare accurate assumption statements
- Follow-up with Solicitor for receipt of completed assumption documents
- Input accurate new account information into the mortgage system
- Assist other departments within Residential Administration when needed
- Distribute requests to the corresponding departments
- Follow-up with client to confirm resolution and customer satisfaction
- Complete special projects as assigned by Management
- Adheres to policies/procedures to ensure AML requirements are met, when applicable
The Experience You Need
- Completion of Post-secondary education and/or equivalent work experience required
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems
Working Environment And Physical Demands Analysis
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program
Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNLOON
About First National Financial
First National Financial LP is Canada's largest non-bank lender, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $120 billion in mortgages under administration.
We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise, network and spirit to take smart risks. We execute quickly and competitively, but we go beyond that traditional approach to service to provide value beyond rate, market education, business development opportunities and true enabling technology.
First National Financial LP FSRA License Nos. 10514 & 11252
Financière First National S.E.C., le plus important prêteur non bancaire au Canada, est un initiateur et un fournisseur de services de prêts hypothécaires résidentiels et commerciaux. En tant que plus important prêteur proposant des prêts hypothécaires assurés par la SCHL et des prêts hypothécaires standard, First National gère actuellement plus 103 milliards de dollars en prêts hypothécaires.
En collaboration avec nos clients et nos courtiers, nous élaborons des solutions de financement ingénieuses grâce à notre large éventail de produits, à notre savoir-faire et à notre solide réseau, tout en sachant prendre des risques calculés. Notre exécution est toujours rapide et concurrentielle, mais nous allons au-delà de cette approche conventionnelle afin d'offrir une proposition de valeur dépassant les taux ainsi que de l'information sur les marchés, des occasions de prospection de clientèle et une véritable technologie habilitante.
Financière First National S.E.C. Permis nos 10514 et 11252 de la ARSF