You belong at Day & Ross.

Operations Manager

Permanent Full-time
Pointe Claire
Monday – Friday / 8:00 p.m. – 5:00 p.m. (Flexibility required).

The Operations Manager is responsible for overseeing the operation of a large, time sensitive delivery and logistics operation that meets the expectations and need of customers. This includes all day-to-day operations, as well as contributing to annual budgeting and planning.

How You’ll Help

• Works with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality and responsiveness.
• Works closely with the Director Operations on operational plans, goals, and contributing to future innovations.
• Ensures a preventative maintenance program is in place and effective for fleet and equipment.
• Develops, implements and tracks on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.
• Ensure all external stakeholder processes are followed and adhered to (SOP, SOS, JES).
• Manages 3rd party relations with brokers, broker-drivers, customers, and support service’s
• Leads a safe workplace culture and ensures all safety requirements are met.
• Other related duties as may be required.

Your Skills & Experience:

• Provides leadership to supervisor(s), to ensure alignment with operational and customer expectations.
• Develops a culture of safety, professionalism and service excellence in all areas of operations.
• Maintains policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensures all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented
• Manages the dispatch function to ensure drivers are scheduled to meet company deliveries on time, including customer service reporting for customer relations.
• Manages Brokers and Broker-Drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
• Provides mentoring and guidance through performance management process, including the establishment of objectives, conducting performance reviews, pay recommendations, development planning, and succession planning.
• Computer skills – accuracy, MS products, TMW, web based programs, RF Scanners
• Knowledge of various type of equipment is an asset (i.e., trucks, trailers, jacks, etc.)
• Strong trouble-shooting and problem solving skills
• Strong conflict resolution skills
• Ability to work under pressure and to deadlines with an appropriate sense of urgency
• Ability to champion business needs in a collaborative manner to staff and colleagues
• Due to continuous operation of business, may require shifts outside of business hours and/or a variety of shift schedules.
• Up to 25 percent travel may be required within North America.
• English and French required.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.