About the role
Four Leaf Rover is looking for outgoing, enthusiastic people who can make our customers SMILE.
Your cheerful demeanour and willingness to go the extra mile will help us deliver high value to our customers and prospective customers.
Your Customer Success duties, should you accept them, include:
- Help our customers with any questions or issues
- Make modifications to their accounts and purchases in our CMS
- Answer customer phone calls, emails, instant chats, social media queries and keep the conversation friendly, but focused and on-track
- Some administrative duties
Skills and Requirements:
- 3 years experience in customer service
- A bright, upbeat personality
- Experience with email ticketing systems, such as Gorgias
- Experience with Shopify
- Comfortable working on a computer (Mac)
- Comfortable providing phone support
- Extremely organized
- Have a synergistic approach to team
- Takes personal pride in fast, efficient customer care
- Ability to prioritize incoming tickets quickly and efficiently
- Proven track record with solid response time and customer satisfaction rating
- The ability to make every customer feel valued
- The ability to track commonly asked questions and help create a knowledge base
Preference given to candidates with experience in Natural Health Supplements or Pet Care
If you love people, you're crazy about dogs and you thrive in a fun, caring environment with the goal of top-notch customer care ... a career with Four Leaf Rover is a great opportunity to develop and grow with a cutting-edge, fast-growing company.
Schedule:
8-hour shifts
Monday to Friday
- Rotating Saturday Shift & Rotating Friday Off
About Four Leaf Rover
We take the very best natural human health products and make them accessible for dogs and cats.
We've worked with top holistic vets for a long time and used all of our products on our own dogs with great results. But the products we used were all for humans because the pet industry is riddled with low-quality products. We took the very best natural human health products and made them accessible for dogs and cats. So the same high-quality products we use on our dogs are now available for every dog.
Our promise is to treat your dog like he was our own furry family member. That's why we're so excited to share our proven and vet-approved formulas with you. But our promise doesn't end there ... We also promise to keep the planet safe for you and your dog. Pet products can have a significant environmental impact so every ingredient and piece of packaging is chosen for minimal impact. We proudly support 1% For The Planet and donate 1% of all our sales to non-profit organizations that protect wildlife and the planet we all share.
About the role
Four Leaf Rover is looking for outgoing, enthusiastic people who can make our customers SMILE.
Your cheerful demeanour and willingness to go the extra mile will help us deliver high value to our customers and prospective customers.
Your Customer Success duties, should you accept them, include:
- Help our customers with any questions or issues
- Make modifications to their accounts and purchases in our CMS
- Answer customer phone calls, emails, instant chats, social media queries and keep the conversation friendly, but focused and on-track
- Some administrative duties
Skills and Requirements:
- 3 years experience in customer service
- A bright, upbeat personality
- Experience with email ticketing systems, such as Gorgias
- Experience with Shopify
- Comfortable working on a computer (Mac)
- Comfortable providing phone support
- Extremely organized
- Have a synergistic approach to team
- Takes personal pride in fast, efficient customer care
- Ability to prioritize incoming tickets quickly and efficiently
- Proven track record with solid response time and customer satisfaction rating
- The ability to make every customer feel valued
- The ability to track commonly asked questions and help create a knowledge base
Preference given to candidates with experience in Natural Health Supplements or Pet Care
If you love people, you're crazy about dogs and you thrive in a fun, caring environment with the goal of top-notch customer care ... a career with Four Leaf Rover is a great opportunity to develop and grow with a cutting-edge, fast-growing company.
Schedule:
8-hour shifts
Monday to Friday
- Rotating Saturday Shift & Rotating Friday Off
About Four Leaf Rover
We take the very best natural human health products and make them accessible for dogs and cats.
We've worked with top holistic vets for a long time and used all of our products on our own dogs with great results. But the products we used were all for humans because the pet industry is riddled with low-quality products. We took the very best natural human health products and made them accessible for dogs and cats. So the same high-quality products we use on our dogs are now available for every dog.
Our promise is to treat your dog like he was our own furry family member. That's why we're so excited to share our proven and vet-approved formulas with you. But our promise doesn't end there ... We also promise to keep the planet safe for you and your dog. Pet products can have a significant environmental impact so every ingredient and piece of packaging is chosen for minimal impact. We proudly support 1% For The Planet and donate 1% of all our sales to non-profit organizations that protect wildlife and the planet we all share.