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DEPARTMENT: Skwachàys Lodge (Reporting to the Lodge Supervisor)

OVERVIEW:

Reporting to the Lodge Supervisor, the Housekeeper is responsible for providing clean, comfortable guest rooms in a manner which will promote guest loyalty. You bring a pleasant and professional disposition with guests and Lodge staff, are flexible, communicative, and respectful. It will be an asset to have knowledge of indigenous culture and art.

KEY ACCOUNTABILITIES:

• Consistently offer professional, prompt, courteous and engaging services, and responses to

guest and staff inquiries, requests, and complaints.

• Maintain up-to-date knowledge and proper usage of cleaning supplies, chemicals, products, and

equipment and take personal responsibility for equipment, ensuring correct operation and safety.

• Maintain all cleaning protocols in place, as set by WorkSafe BC and Health Canada.

• Clean rooms according to Skwachays Lodge standards, including changing bed linens and bed

making, cleaning rooms, floors, furniture, and surfaces and restocking all amenities.

• Update and confirm records of cleaned rooms.

• Ensure all lost property items left in guest rooms are tagged, recorded on the worksheet, and

handed in to the Supervisor/Manager at the end of the shift.

• Ensure all maintenance issues and safety hazards are promptly reported to the

Supervisor/Manager to minimize hazard risk.

• Clean hallways and common areas in the Lodge and Gallery.

• Report any unusual or suspicious persons/activities happening in security to the manager.

• Ensure security of guest rooms and privacy of guests.

• Perform Laundry tasks when necessary, including supply room stocking from inventory and daily

sorting, transporting and inhouse laundry completion.

• Follow all Skawchàys policies, procedures, and service standards.

• Other duties as assigned.

QUALIFICATIONS:

Education, Training & Experience

• No specific education or related experience required

• Demonstrated ability to follow instruction.

• Demonstrated applicable skills in guest relations, time management, handling multiple priorities under pressure.

• Ability to work weekdays, weekends, and holidays.

• Professional appearance and manners required; uniform is provided.

• The confidentiality, respect, security, and privacy of lodge guests maintained.

• Good communication skills are an asset.

• Workplace Hazardous Materials Information System (WHMIS) and B Safe Certificate (go2HR) knowledge are assets.

Diversity and Inclusion Statement:

BCIHS aims to provide an inclusive workplace that leverages diversity, ensuring that everyone feels valued, safe, respected, and empowered to grow. In keeping with our organizational Vision and Mission, we encourage applications from candidates of Indigenous ancestry who possess a strong understanding of Indigenous culture, practices, and the impacts of historical injustices.

Job Types: Part-time, Permanent

Pay: $21.00-$23.00 per hour

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Do you identify as Indigenous or Metis in Canada?

Work Location: In person