CRISIS INTERVENTION WORKER

(Full Time Permanent Role available)

About the position:

McMan’s Family Intervention Program is seeking an experienced Crisis Intervention Worker to support children and youth during times of emotional, behavioural, and placement-related crises. If you have strong knowledge of child development, trauma, mental health, and complex behaviors and are passionate about supporting high-risk, hard-to-serve populations-this role is for you.

The successful candidate will provide children with immediate safety, stabilization, and emotional regulation in high-stress or transitional situations. Guided by the CARE (Children and Residential Experiences) model, this position centers on relationship-based, trauma-informed, and developmentally responsive support.

This is a front-line, community-based role supporting children and youth who may be newly apprehended, experiencing housing instability, managing mental health concerns, or without stable placement. You will work alongside a wide network of professionals in health, education, justice, child intervention, and community services to ensure wraparound care and support.

Hours: 40 hours per week, scheduled over Friday, Saturday, and Sunday (12:00 p.m. – 12:00 a.m.), with participation in an on-call rotation to support emergent needs.

Location: Edmonton, Alberta and surrounding area

What you’ll do:

· Provide direct, CARE-aligned support to children and youth in immediate or ongoing crisis.

· Build safe, trusting relationships using play, structure, and relational consistency.

· Respond to high-risk behaviours (e.g., elopement, aggression, self-harm) using approved intervention and de-escalation techniques.

· Comfortable working alone in supporting children and youth in community settings (e.g., shelters, emergency placements, recreational outings).

· Promote emotional regulation and coping by modelling calm, predictable behaviour.

· Collaborate with Children’s Services case teams, caregivers, and mental health professionals.

· Assist in short-term planning and service stabilization, including contributing to observations and reports.

· Engage with diverse populations, including Indigenous children and families, with cultural humility and trauma sensitivity.

· Model inclusive and respectful behavior in all interactions with youth, families, and professionals

· Participate in on-call shifts and flexible scheduling to respond to urgent needs

· Document observations, incidents, and progress in line with agency and legislative requirements

What you bring:

· Completion of a Degree or Diploma in the Human Services field

· Six (6) months of directly related experience in youth and/or family work

· Equivalencies may be considered

· Police Information Check, including the Vulnerable Persons Sector Check (from within the last 6 months)

· Children Services Intervention Record Check (from within the last 6 months)

· Current Emergency First Aid-Level C CPR + AED

· A minimum of three years’ driving experience with a valid Class 5 driver’s license, current driver’s abstract, and comfort with driving to various locations are required. Having a reliable vehicle and auto insurance ($2 million) are assets.

· Strong counselling, mediation, crisis intervention, program planning, leadership and communication skills

· Strong assessment and intervention skills; ability to work collaboratively in a fast-paced environment.

· Knowledge of family dynamics, addiction, domestic violence, mental health disorders and complex behaviours.

· Excellent knowledge of the Child, Youth and Family Enhancement Act.

· Organizational skills and ability to prioritize

· Care Training

· Computer/Word processing skills.

What’s in it for you:

· Rate of Pay: $27.90 - $31.40 per hour, depending on experience and education

· A commitment to a healthy work-life balance, an Inclusive and fun environment!

· Comprehensive benefits plan that begins on day one of employment

· Employee and Family Assistance Program.

· Basic life insurance, pension plan, disability and wellness programs.

· Paid holidays and generous paid time-off.

· Opportunities for professional growth and development; paid training.

· The ability to work with an agency that appreciates YOU!

Closing Date: July 7, 2025

Competition Number: EOP-20 (Please include on cover letter or resume)

Please apply by email to McMan Human Resources through Indeed.

Address: 11016 127 Street NW, Edmonton, AB T5M 0T2

McMan Youth, Family and Community Services is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified candidates. We encourage First Nations, Métis, and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the organization to apply.

We thank you for your interest; however, only selected applicants will be contacted.

#INDMP

Job Types: Full-time, Permanent

Pay: $27.90-$31.40 per hour

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Night shift
• Weekends only

Application question(s):

• Do you have 6 months directly related experience in youth & family work?

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Licence/Certification:

• Class 5 drivers licence, minimum 3 years experience (required)

Work Location: In person

Application deadline: 2025-07-07