Top Benefits
About the role
We are hiring a Sales and Install Coordinator in Calgary, AB!
Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!
Reporting to the Sales and Install Team Lead, The Sales and Install Coordinator plays a key role in ensuring a smooth transition from sales to installation by managing documentation, scheduling, and customer communication. This position supports cross-functional coordination between teams, handles warranty and compliance processes, and provides proactive updates to ensure customer satisfaction and project efficiency. Ideal candidates are organized, collaborative, and committed to delivering a seamless client experience.
Perks and Benefits to working at Action Furnace:
-
Competitive annual salary
-
Exceptional health and dental benefits
-
RRSP matching program
-
Health spending account
-
Employee assistance program
-
Life insurance
Responsibilities:
This position will include, but not be limited to the following:
Documentation and Compliance Management:
-
Ensure all sales documentation, permits, and contracts are accurate and complete before transitioning to the install team.
-
Verify financing approvals and compliance with company policies and lender requirements.
-
Maintain organized records of customer files, warranties, and project details.
Job Scheduling and Coordination:
- Coordinate scheduling between sales, installation crews, and customers to optimize efficiency and meet deadlines.
- Communicate schedule updates to all stakeholders and adjust as needed for delays or changes.
- Ensure the installation team has all necessary materials and information for each job.
Customer Communication Experience:
-
Serve as the main point of contact for customers during the sales-to-install process.
-
Provide proactive updates on project status, timelines, and next steps.
-
Follow up with customers post-installation to confirm satisfaction and address any concerns.
Warranty and Post Install Management:
-
Register warranties with manufacturers accurately and in a timely manner.
-
Ensure customers receive documentation for their warranties and understand coverage.
-
Coordinate follow-ups for service agreements, recalls, or maintenance as needed.
Collaboration and Process Support:
-
Act as a liaison between the sales, installation, dispatch, and service teams to ensure a seamless handoff.
-
Identify and address bottlenecks in the process to improve efficiency.
-
Support the sales and install team leads by providing regular updates on project progress and customer feedback.
Qualifications Include:
-
1-3 years of experience in customer service, or administrative support
-
Excellent verbal and written communication skills.
-
Strong organizational skills and attention to detail.
-
Proactive problem-solving skills and customer first mindset.
-
Ability to multitask and prioritize in a fast-paced environment.
Values:
-
Commitment to Teaching and Learning – Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
-
Integrity – Demonstrates ability to follow through on commitments – Do the right thing.
-
Embrace Change – Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
-
Team Player – Ability to work collaboratively with others to achieve company objectives.
We would love to see you join the Action Furnace team so if this sounds like an exciting opportunity for you, please do not hesitate in applying!
Action Furnace is committed to providing an accessible environment for all our employees. Candidates are encouraged to discuss any accommodation they may need.
About Action Furnace
Leading the Home Service Industry in Customer Experience
Action Furnace has built the only dedicated customer experience support team in Alberta. This team is available to answer any questions you could have about your home comfort system.
We have fully stocked trucks and technicians available should you require our services. From installs and repairs to annual maintenance on your home comfort system, our team of trained professionals is here when you need us.
It is important to work with a company that stands behind its service. This is why we offer the best warranties and guarantees in the industry. You can trust our team to give honest advice by showing you all your options and only recommending what’s best for you.
Why Action Furnace Is an Industry Leader Straight Forward HVAC Service by Action Furnace STRAIGHT FORWARD PRICING Once our technician has diagnosed the issue, we will provide you with an all-inclusive upfront cost for the products and services you need. You can trust our team to give honest advice by showing you all your options and only recommending what’s best for you.
Professional HVAC Installers and Repair Technicians in Calgary and Edmonton READY TO TAKE ACTION We equip all our trucks with professional tools and high-quality parts. This ensures that our technicians have everything they need to complete any installation or repair as quickly and effectively as possible.
Action Furnace Services All Major A/C, Furnace and Hot Water Tanks SERVICE & REPAIR ALL MAJOR BRANDS Our skilled technicians can properly diagnose, install, service, and repair all major furnace, air conditioner, and hot water tank brands.
Action Furnace is committed to 5-Star Customer Service 5-STAR CUSTOMER SERVICE Our commitment to quality service does not end once we have repaired or installed your furnace, air conditioner, and hot water tank. This is why we have received thousands of 5-star reviews.
Servicing your furnace by replacing Air Filters can extend the life of your HVAC system PROFESSIONAL & TRUSTED TECHNICIANS Action Furnace will provide a professional, licensed, qualified, and highly trained technician at every job. Our technicians are trained both internally and through elite training courses and apprenticeship programs to ensure they remain industry experts.
Action Furnace has a Fixed Right or It's Free guarantee FIXED RIGHT OR IT’S FREE We are proud to offer industry-leading guarantees that protect you and your investments, such as our Fixed Right or Its FREE guarantee or our $500 installation date guarantee.
OUR VALUES
COMMITTED TO LEARNING & TEACHING – You seek out a way for self-improvement through learning and training opportunities. You enjoy helping others by encouraging, motivating, and coaching.
INTEGRITY – You uphold a high standard of integrity and respect at all times. You’re here to help, and you value the trust others have in you. You show up and do what you say you will do by being consistent and dependable.
TEAM PLAYER – You recognize that whenever one person succeeds, the whole team succeeds. You elevate those around you while ensuring everyone is recognized for the work they do.
EMBRACE CHANGE – You listen, observe, and are willing to change course when necessary. You seek positive outcomes in every situation. You look for solutions, good results, and success.
Top Benefits
About the role
We are hiring a Sales and Install Coordinator in Calgary, AB!
Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!
Reporting to the Sales and Install Team Lead, The Sales and Install Coordinator plays a key role in ensuring a smooth transition from sales to installation by managing documentation, scheduling, and customer communication. This position supports cross-functional coordination between teams, handles warranty and compliance processes, and provides proactive updates to ensure customer satisfaction and project efficiency. Ideal candidates are organized, collaborative, and committed to delivering a seamless client experience.
Perks and Benefits to working at Action Furnace:
-
Competitive annual salary
-
Exceptional health and dental benefits
-
RRSP matching program
-
Health spending account
-
Employee assistance program
-
Life insurance
Responsibilities:
This position will include, but not be limited to the following:
Documentation and Compliance Management:
-
Ensure all sales documentation, permits, and contracts are accurate and complete before transitioning to the install team.
-
Verify financing approvals and compliance with company policies and lender requirements.
-
Maintain organized records of customer files, warranties, and project details.
Job Scheduling and Coordination:
- Coordinate scheduling between sales, installation crews, and customers to optimize efficiency and meet deadlines.
- Communicate schedule updates to all stakeholders and adjust as needed for delays or changes.
- Ensure the installation team has all necessary materials and information for each job.
Customer Communication Experience:
-
Serve as the main point of contact for customers during the sales-to-install process.
-
Provide proactive updates on project status, timelines, and next steps.
-
Follow up with customers post-installation to confirm satisfaction and address any concerns.
Warranty and Post Install Management:
-
Register warranties with manufacturers accurately and in a timely manner.
-
Ensure customers receive documentation for their warranties and understand coverage.
-
Coordinate follow-ups for service agreements, recalls, or maintenance as needed.
Collaboration and Process Support:
-
Act as a liaison between the sales, installation, dispatch, and service teams to ensure a seamless handoff.
-
Identify and address bottlenecks in the process to improve efficiency.
-
Support the sales and install team leads by providing regular updates on project progress and customer feedback.
Qualifications Include:
-
1-3 years of experience in customer service, or administrative support
-
Excellent verbal and written communication skills.
-
Strong organizational skills and attention to detail.
-
Proactive problem-solving skills and customer first mindset.
-
Ability to multitask and prioritize in a fast-paced environment.
Values:
-
Commitment to Teaching and Learning – Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
-
Integrity – Demonstrates ability to follow through on commitments – Do the right thing.
-
Embrace Change – Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
-
Team Player – Ability to work collaboratively with others to achieve company objectives.
We would love to see you join the Action Furnace team so if this sounds like an exciting opportunity for you, please do not hesitate in applying!
Action Furnace is committed to providing an accessible environment for all our employees. Candidates are encouraged to discuss any accommodation they may need.
About Action Furnace
Leading the Home Service Industry in Customer Experience
Action Furnace has built the only dedicated customer experience support team in Alberta. This team is available to answer any questions you could have about your home comfort system.
We have fully stocked trucks and technicians available should you require our services. From installs and repairs to annual maintenance on your home comfort system, our team of trained professionals is here when you need us.
It is important to work with a company that stands behind its service. This is why we offer the best warranties and guarantees in the industry. You can trust our team to give honest advice by showing you all your options and only recommending what’s best for you.
Why Action Furnace Is an Industry Leader Straight Forward HVAC Service by Action Furnace STRAIGHT FORWARD PRICING Once our technician has diagnosed the issue, we will provide you with an all-inclusive upfront cost for the products and services you need. You can trust our team to give honest advice by showing you all your options and only recommending what’s best for you.
Professional HVAC Installers and Repair Technicians in Calgary and Edmonton READY TO TAKE ACTION We equip all our trucks with professional tools and high-quality parts. This ensures that our technicians have everything they need to complete any installation or repair as quickly and effectively as possible.
Action Furnace Services All Major A/C, Furnace and Hot Water Tanks SERVICE & REPAIR ALL MAJOR BRANDS Our skilled technicians can properly diagnose, install, service, and repair all major furnace, air conditioner, and hot water tank brands.
Action Furnace is committed to 5-Star Customer Service 5-STAR CUSTOMER SERVICE Our commitment to quality service does not end once we have repaired or installed your furnace, air conditioner, and hot water tank. This is why we have received thousands of 5-star reviews.
Servicing your furnace by replacing Air Filters can extend the life of your HVAC system PROFESSIONAL & TRUSTED TECHNICIANS Action Furnace will provide a professional, licensed, qualified, and highly trained technician at every job. Our technicians are trained both internally and through elite training courses and apprenticeship programs to ensure they remain industry experts.
Action Furnace has a Fixed Right or It's Free guarantee FIXED RIGHT OR IT’S FREE We are proud to offer industry-leading guarantees that protect you and your investments, such as our Fixed Right or Its FREE guarantee or our $500 installation date guarantee.
OUR VALUES
COMMITTED TO LEARNING & TEACHING – You seek out a way for self-improvement through learning and training opportunities. You enjoy helping others by encouraging, motivating, and coaching.
INTEGRITY – You uphold a high standard of integrity and respect at all times. You’re here to help, and you value the trust others have in you. You show up and do what you say you will do by being consistent and dependable.
TEAM PLAYER – You recognize that whenever one person succeeds, the whole team succeeds. You elevate those around you while ensuring everyone is recognized for the work they do.
EMBRACE CHANGE – You listen, observe, and are willing to change course when necessary. You seek positive outcomes in every situation. You look for solutions, good results, and success.