Role Overview:

The Assistant Manager, Cruise Ops is a key team member responsible the supervision of the overall ground transportation programs, cruise operational plan, cruise programs and partner relationships for the cruise terminal. The Assistant Manager will monitor and support the cruise terminal operations including cruise processes, ground transportation, security and pre-board screening while communicating immediate concerns/issues that arise in a timely manner and in compliance with Ceres Security and Operations Plan, policies, and procedures.

Core Responsibilities:

Specific responsibilities include but are not limited to:

• Oversee the Coordinators, Cruise and Security Operations (2) and the Vancouver Fraser Port Authority (VFPA) Traffic Attendant team (35 - 40). Supervising real-time operational activities which impact upon or affect the terminal operations and coordinate activities to mitigate impacts to the operations.

• Hire, train and liase with the US CBP Cruise Representatives team (25 - 30) while supporting operational activities and communicating any issues with US CBP Supervisor, VFPA and SSA Management team. Communicate with the lead cruise representative regarding operational requirements, and review team scheduling. Support training as needed.

• Oversee the hiring process for each reporting staff member and conduct corrective interviews with staff when necessary.

• Support ground transportation systems and cruise programs including but not limited to the following: Ceres Vehicle Dispatch Systems, Vehicle Licensing Program, Direct to Bus – isolated passenger transfer from pier to airport, Luggage Transfer Programs and Customer Service Training Programs.

• Support and provide training and development to Cruise & Security Coordinators, Cruise Programs Lead, Cruise Assistant, VFPA Traffic Attendants, and Cruise Representatives through formal and informal activities including role modeling, monitoring and on the job coaching.

• Meet and work collaboratively with members of the City of Vancouver, Vancouver Convention Center, Various Event Teams, Vancouver Taxi Association, Passenger Transportation Branch, Commercial Vehicle Safety Enforcement Team, Vancouver Police Department – Vehicle Enforcement Branch and Traffic Authority and all ground transportation providers (bus drivers, limousine, shuttle and private tour operators).

• Assess and update the Cruise Operations Plan as contractually required. Provide each season an overall Ground Transportation Plan for the cruise facility which takes into consideration the current cruise schedule.

• Collect and analyze Ground Transportation data to identify opportunities for improvement – i.e., passenger breakdowns, taxi wait times, and limousine pre-books and pre-hires.

• Review and edit reports, budgets, and communications for internal and external stakeholders.

• Plan and execute internal and external events.

• Review and suggest improvements for terminal signage (electronic and static signs). Develop signage layouts.

• Review branded documents to ensure corporate and client branding standards are met.

Special Skills:

• To be able to assist with operational activities.
• Strong communication and interpersonal skills with team members and external groups.
• Superior organizational skills, time management and problem resolution skills.
• Demonstrate leadership skills within an industrial unionized environment.
• Demonstrate ability to effectively communicate and provide direction to individuals and/or groups.
• Knowledge of computer programs such as Microsoft Suite and Adobe Creative Cloud
• Able to direct safe work practices, identify and facilitate operational training.
• Must have a flexible work schedule with the ability to work weekends, holidays and shifts that start as early as 6:00 am.

Preferred Education & Certifications:

• College diploma or university degree in a related field preferred.

Note: This position must undergo and successfully complete a security background check conducted by Transport Canada.

Preferred Work Experience:

• Experience in a fast-paced working environment.
• Proven experience managing teams, particularly in unionized environments.
• Minimum five years of experience in a cruise, operational, and/or security environment.

ADA Requirements/Physical Requirements:

• Position requires heavy to very-heavy work, occasionally exerting 75-100 pounds of force and operating primarily in an outside environment often unprotected from elements. Significant standing, stooping, climbing, grasping, and reaching and visual acuity is required.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Ceres is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.