Top Benefits
About the role
Who you are
- Experience leading Support Engineering teams
- Extensive experience building and scaling teams
- Focus on employee development and the achievement of desired results
- Advanced analytical and problem-solving skills
- Experience creating and implementing new processes and procedures
- Affinity for (and experience with) providing technical customer support
- Extensive experience in leading teams to take ownership and work to manage the entire issue lifecycle, from customer to development team, to resolution
- An understanding of what it takes to execute complex Linux System Administration tasks
- Prior Web application development experience using an MVC framework (e.g. Ruby on Rails, Python, Django, PHP, Laravel)
What the job involves
- Like other Managers, Support Managers at GitLab see the team as their product. While they know how to communicate with customers, their time is spent hiring a world-class team and enabling their team to succeed
- With Support Engineers, Support Managers own the customer support experience and are always looking to improve the efficiency of our support. Due to the platform nature of GitLab, they must also coordinate across departments to accomplish collaborative goals
- Hire a world-class team of Support Engineers who are focused on delivering excellent technical support
- Help Support Engineers level up in their skills and experience
- Drive team members to be self-sufficient and meet KPI goals
- Build processes that enable team members to collaborate and execute
- Hold regular 1:1s with all members of your team
- Help GitLab better understand our customers and their business goals
- Create a sense of psychological safety in your team
- Train Support Engineers to conduct technical interviews
- Improve the customer experience in measurable and repeatable ways
Benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
About GitLab
GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.
We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.
Interested in opportunities at GitLab? Join our talent community and share your information with our recruiting team: https://about.gitlab.com/jobs/
Top Benefits
About the role
Who you are
- Experience leading Support Engineering teams
- Extensive experience building and scaling teams
- Focus on employee development and the achievement of desired results
- Advanced analytical and problem-solving skills
- Experience creating and implementing new processes and procedures
- Affinity for (and experience with) providing technical customer support
- Extensive experience in leading teams to take ownership and work to manage the entire issue lifecycle, from customer to development team, to resolution
- An understanding of what it takes to execute complex Linux System Administration tasks
- Prior Web application development experience using an MVC framework (e.g. Ruby on Rails, Python, Django, PHP, Laravel)
What the job involves
- Like other Managers, Support Managers at GitLab see the team as their product. While they know how to communicate with customers, their time is spent hiring a world-class team and enabling their team to succeed
- With Support Engineers, Support Managers own the customer support experience and are always looking to improve the efficiency of our support. Due to the platform nature of GitLab, they must also coordinate across departments to accomplish collaborative goals
- Hire a world-class team of Support Engineers who are focused on delivering excellent technical support
- Help Support Engineers level up in their skills and experience
- Drive team members to be self-sufficient and meet KPI goals
- Build processes that enable team members to collaborate and execute
- Hold regular 1:1s with all members of your team
- Help GitLab better understand our customers and their business goals
- Create a sense of psychological safety in your team
- Train Support Engineers to conduct technical interviews
- Improve the customer experience in measurable and repeatable ways
Benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
About GitLab
GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.
We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.
Interested in opportunities at GitLab? Join our talent community and share your information with our recruiting team: https://about.gitlab.com/jobs/