Customer Service Representative
Top Benefits
About the role
Job description
Latoplast Ltd. is a national distributor of Gloves and Safety (PPE) products and has been in business for over 50 years.. With 4 warehouses and our Forcefield brand, we are a leader in the safety industry in Canada, A listing our of products/services can be seen on www.latoplast.com
We are seeking a Customer Service Representative working out of our Edmonton, Alberta branch.
Happy customers means we have provided excellent customer service and it’s something we strive for at Latoplast Ltd. As a valued member of our customer service team, you will deliver this type of excellent service and provide solutions to our customers.
Things you are good at:
· Answer in-bound calls from customers in a professional, clear and courteous manner.
· Ensure customer requests are handled to completion in a timely fashion
· Manage the day-to-day relationships of customers
· Respond to customer product inquiries
· Contribute to a positive working environment
· Liaise between customers, sales representatives and management
· Data entry of orders into order system and ensure orders are shipped on time
· Be knowledgeable of company products and policies and procedures
Requirements:
· Excellent English communication skills is a necessity
· 1 year or more customer service experience
· Preferred post-secondary education
· Computer literacy
· Excellent problem solving abilities and detail oriented
· Ability to work well under pressure
· Comfortable and proficient with basic math skills
· Able to learn quickly and maintain a high-level of product knowledge
· Able to work cooperatively in a team environment
· Takes initiative - acts and preemptively solves problems
· Flexibility - adapts to different challenges and enjoys multi-tasking
Job Type: Full-time
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
About Latoplast Ltd
Latoplast Ltd. is a Canadian-owned wholesale distributor with over 40 years experience. We specialize in occupational health and safety clothing, equipment, environmental remediation clothing and gear. We maintain inventory in over 100,000 square feet of warehouse space across Canada in Surrey, Edmonton, Winnipeg, Mississauga and Ottawa.
Our Vision To have a supply relationship with every user of PPE in Canada.
Our Mission To make buying your PPE as easy and inexpensive as possible.
Our Values Service – Utmost to our customer's experience is the level of service they receive from the moment they call, to the moment the order is delivered. Each step along the way is designed to make our customers' day easier.
Value – As a direct importer of PPE, we are committed to providing our customers with the best value for their money. By simply by-cutting out the middleman, customers are able to access prices normally reserved for wholesalers. What you get is the same quality products at unbeatable prices.
Quality – Keeping people safe is the ultimate purpose of our products. To that end, our quality control standards are extremely important to our approach. All our products are third party inspected to ensure they meet any standards are claimed, whether CSA, CGSB, CE or ANSI.
Integrity – When we make a promise, we stand by it wholeheartedly. Customers can rest assured our products are tested to meet the standards, and will perform as intended every time. We are committed to providing our customers with the right product, on time, every time.
Customer Service Representative
Top Benefits
About the role
Job description
Latoplast Ltd. is a national distributor of Gloves and Safety (PPE) products and has been in business for over 50 years.. With 4 warehouses and our Forcefield brand, we are a leader in the safety industry in Canada, A listing our of products/services can be seen on www.latoplast.com
We are seeking a Customer Service Representative working out of our Edmonton, Alberta branch.
Happy customers means we have provided excellent customer service and it’s something we strive for at Latoplast Ltd. As a valued member of our customer service team, you will deliver this type of excellent service and provide solutions to our customers.
Things you are good at:
· Answer in-bound calls from customers in a professional, clear and courteous manner.
· Ensure customer requests are handled to completion in a timely fashion
· Manage the day-to-day relationships of customers
· Respond to customer product inquiries
· Contribute to a positive working environment
· Liaise between customers, sales representatives and management
· Data entry of orders into order system and ensure orders are shipped on time
· Be knowledgeable of company products and policies and procedures
Requirements:
· Excellent English communication skills is a necessity
· 1 year or more customer service experience
· Preferred post-secondary education
· Computer literacy
· Excellent problem solving abilities and detail oriented
· Ability to work well under pressure
· Comfortable and proficient with basic math skills
· Able to learn quickly and maintain a high-level of product knowledge
· Able to work cooperatively in a team environment
· Takes initiative - acts and preemptively solves problems
· Flexibility - adapts to different challenges and enjoys multi-tasking
Job Type: Full-time
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
About Latoplast Ltd
Latoplast Ltd. is a Canadian-owned wholesale distributor with over 40 years experience. We specialize in occupational health and safety clothing, equipment, environmental remediation clothing and gear. We maintain inventory in over 100,000 square feet of warehouse space across Canada in Surrey, Edmonton, Winnipeg, Mississauga and Ottawa.
Our Vision To have a supply relationship with every user of PPE in Canada.
Our Mission To make buying your PPE as easy and inexpensive as possible.
Our Values Service – Utmost to our customer's experience is the level of service they receive from the moment they call, to the moment the order is delivered. Each step along the way is designed to make our customers' day easier.
Value – As a direct importer of PPE, we are committed to providing our customers with the best value for their money. By simply by-cutting out the middleman, customers are able to access prices normally reserved for wholesalers. What you get is the same quality products at unbeatable prices.
Quality – Keeping people safe is the ultimate purpose of our products. To that end, our quality control standards are extremely important to our approach. All our products are third party inspected to ensure they meet any standards are claimed, whether CSA, CGSB, CE or ANSI.
Integrity – When we make a promise, we stand by it wholeheartedly. Customers can rest assured our products are tested to meet the standards, and will perform as intended every time. We are committed to providing our customers with the right product, on time, every time.