About the role
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown Canada has an exciting opportunity available for a Group Personal Lines Sales & Service Broker to support our Markham team!
How You Will Contribute
- Manage phone queue metrics with your team to ensure optimal availability for members.
- Manage pipeline and quote metrics using CRM software.
- New business leads to be contacted within service level standards.
- Follow-up phone calls on warm web leads.
- Provide exceptional customer experience on the phone and through email.
- Prepare quotes for new business using ARS, Applied Rating Services, or company portals.
- Provide insurance consultation by recommending appropriate insurance coverage.
- Keeping current on carrier underwriting, marketplace trends and continuous education.
- Handle renewals and inquiries with an insurance solution mindset.
License And Certifications
- RIBO or OTL license mandatory
Skills And Experience To Be Successful
- Post-Secondary Education
- Experience with TAM or EPIC is an asset.
- Prior customer experience training an asset.
- Over 1-year personal lines experience in sales or service.
- Strong organizational and time management skills
- Ability to multitask using digital procedures and technology.
- Proficient in Microsoft Office – Outlook, Word, and Excel.
- Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts.
- Ability to identify challenges and overcome them through problem solving and using a teammate approach.
- Take on new opportunities and tough challenges with a sense of urgency, high energy & enthusiasm.
The Power to Be Yourself We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
About Brown & Brown
At Brown & Brown, our guiding principles include building our team with the highest quality people and delivering innovative solutions and superior service. If you are a highly complex multinational company, an individual or anything in between, our experienced teams can help you view, analyze and purchase insurance efficiently. You will receive the personalized, dedicated service you deserve while leveraging the exceptional capabilities and peace of mind expected from a top brokerage to help protect what you value most.
About the role
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown Canada has an exciting opportunity available for a Group Personal Lines Sales & Service Broker to support our Markham team!
How You Will Contribute
- Manage phone queue metrics with your team to ensure optimal availability for members.
- Manage pipeline and quote metrics using CRM software.
- New business leads to be contacted within service level standards.
- Follow-up phone calls on warm web leads.
- Provide exceptional customer experience on the phone and through email.
- Prepare quotes for new business using ARS, Applied Rating Services, or company portals.
- Provide insurance consultation by recommending appropriate insurance coverage.
- Keeping current on carrier underwriting, marketplace trends and continuous education.
- Handle renewals and inquiries with an insurance solution mindset.
License And Certifications
- RIBO or OTL license mandatory
Skills And Experience To Be Successful
- Post-Secondary Education
- Experience with TAM or EPIC is an asset.
- Prior customer experience training an asset.
- Over 1-year personal lines experience in sales or service.
- Strong organizational and time management skills
- Ability to multitask using digital procedures and technology.
- Proficient in Microsoft Office – Outlook, Word, and Excel.
- Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts.
- Ability to identify challenges and overcome them through problem solving and using a teammate approach.
- Take on new opportunities and tough challenges with a sense of urgency, high energy & enthusiasm.
The Power to Be Yourself We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
About Brown & Brown
At Brown & Brown, our guiding principles include building our team with the highest quality people and delivering innovative solutions and superior service. If you are a highly complex multinational company, an individual or anything in between, our experienced teams can help you view, analyze and purchase insurance efficiently. You will receive the personalized, dedicated service you deserve while leveraging the exceptional capabilities and peace of mind expected from a top brokerage to help protect what you value most.