About the role
It Support Specialist In this role You will report directly to the IT Director and be tasked to provide level 1 and level 2 technical support of desktop hardware/software, mobile devices, and peripherals for our North American staff.
Essential Job Functions
- Install, configure, and maintain computers and peripherals
- Provide guidance and training to staff in resolving problems and queries.
- Document resolution for future reference
- Document technical procedures and user guides.
- Maintain Help Desk ticket via the ticketing system and escalates support issues that cannot be resolved by simple corrective measures
- Provide preventative and reactive maintenance to hardware and software when required
- Assisting with maintaining hardware inventory records
- Creating and maintaining technical documentation of systems configurations and processes
Requirements For The Role
-
AEC or any other degree in a computer related field
-
3 years prior experience
-
Proficiency in both French and English is required, with an upper-intermediate level in French and an intermediate level in English, as approximately 50% of this role involves interacting with and supporting our North American locations such as Vancouver and Calgary.
-
Technical Troubleshooting Skills
-
Ability to diagnose and resolve hardware, software and network issues
-
Familiarity with Windows, macOS, and common office software (ex, Microsoft 365, Zoom)
-
Customer Service and Communication
-
Clear, patient communication with non-technical users.
-
Strong documentation habits and ability to translate tech issues into user-friendly language.
-
Knowledge of Networking Fundamentals
-
Understanding basic networking concepts (e.g., DNS, DHCP, IP addressing).
-
Ability to troubleshoot Wi-Fi and LAN connectivity issues.
-
Experience with Ticketing Systems and Remote Support Tools
-
Proficiency in using systems like ServiceNow, Zendesk, or Jira for tracking incidents and requests.
-
Familiarity with tools such as TeamViewer, AnyDesk, or RDP for remote troubleshooting
-
Operating System and Device Management
-
Comfortable with installing, configuring, and maintaining operating systems (primarily Windows or sometimes macOS)
-
Experience managing mobile devices and peripheral equipment (printers, scanners, etc.)
Competencies Required For The Role
- Detail oriented
- Client service focused
- Strong organization skills
- Ability to multitask
About Cryopak
Cryopak designs and manufactures cold chain packaging solutions and refrigerants for temperature-sensitive pharmaceutical, biotech and life sciences shipments. We also serve the blood shipping, food packaging and fragile components electronics industries.
As a subsidiary of Integreon Global, we engineer cold chain shipping solutions and supply thermal packaging products that help our customers safely transport their temperature-sensitive products. The materials and manufacturing processes cover a full spectrum of products from insulated shippers to phase change materials, refrigerant gel packs and temperature monitors.
Our Thermal Package Design and Prototyping Center can provide expert cold chain package design, development and prototyping services for those clients who desire to outsource their thermal package development functions. Low volume cold chain packaging production is offered to support national clients through staff and operations based in the United States, Canada and France.
For more information about our products, please visit www.cryopak.com or call our main numbers:
United States: 888.827.3393
Canada: 888.423.7251 (QC) 800.667.2532 (BC)
Europe: +33 (0) 2 32 82 59 65 (FR)
About the role
It Support Specialist In this role You will report directly to the IT Director and be tasked to provide level 1 and level 2 technical support of desktop hardware/software, mobile devices, and peripherals for our North American staff.
Essential Job Functions
- Install, configure, and maintain computers and peripherals
- Provide guidance and training to staff in resolving problems and queries.
- Document resolution for future reference
- Document technical procedures and user guides.
- Maintain Help Desk ticket via the ticketing system and escalates support issues that cannot be resolved by simple corrective measures
- Provide preventative and reactive maintenance to hardware and software when required
- Assisting with maintaining hardware inventory records
- Creating and maintaining technical documentation of systems configurations and processes
Requirements For The Role
-
AEC or any other degree in a computer related field
-
3 years prior experience
-
Proficiency in both French and English is required, with an upper-intermediate level in French and an intermediate level in English, as approximately 50% of this role involves interacting with and supporting our North American locations such as Vancouver and Calgary.
-
Technical Troubleshooting Skills
-
Ability to diagnose and resolve hardware, software and network issues
-
Familiarity with Windows, macOS, and common office software (ex, Microsoft 365, Zoom)
-
Customer Service and Communication
-
Clear, patient communication with non-technical users.
-
Strong documentation habits and ability to translate tech issues into user-friendly language.
-
Knowledge of Networking Fundamentals
-
Understanding basic networking concepts (e.g., DNS, DHCP, IP addressing).
-
Ability to troubleshoot Wi-Fi and LAN connectivity issues.
-
Experience with Ticketing Systems and Remote Support Tools
-
Proficiency in using systems like ServiceNow, Zendesk, or Jira for tracking incidents and requests.
-
Familiarity with tools such as TeamViewer, AnyDesk, or RDP for remote troubleshooting
-
Operating System and Device Management
-
Comfortable with installing, configuring, and maintaining operating systems (primarily Windows or sometimes macOS)
-
Experience managing mobile devices and peripheral equipment (printers, scanners, etc.)
Competencies Required For The Role
- Detail oriented
- Client service focused
- Strong organization skills
- Ability to multitask
About Cryopak
Cryopak designs and manufactures cold chain packaging solutions and refrigerants for temperature-sensitive pharmaceutical, biotech and life sciences shipments. We also serve the blood shipping, food packaging and fragile components electronics industries.
As a subsidiary of Integreon Global, we engineer cold chain shipping solutions and supply thermal packaging products that help our customers safely transport their temperature-sensitive products. The materials and manufacturing processes cover a full spectrum of products from insulated shippers to phase change materials, refrigerant gel packs and temperature monitors.
Our Thermal Package Design and Prototyping Center can provide expert cold chain package design, development and prototyping services for those clients who desire to outsource their thermal package development functions. Low volume cold chain packaging production is offered to support national clients through staff and operations based in the United States, Canada and France.
For more information about our products, please visit www.cryopak.com or call our main numbers:
United States: 888.827.3393
Canada: 888.423.7251 (QC) 800.667.2532 (BC)
Europe: +33 (0) 2 32 82 59 65 (FR)