123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. We offer professional advancement opportunities, competitive compensation, corporate-sponsored incentive programs such as phantom stock option plan for full-time employees (a first of its kind in the Canadian dental industry), and a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

Whether you’re entering the job market or you’re an experienced practitioner, we welcome your interest! Come join the 123Dentist team and be part of our success.

We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

We are actively recruiting a Regional Manager, Dental Clinic Operations, to drive and support practice operations for our dental clinics located in Lower Mainland, Vancouver,and surrounding areas. The successful candidate will be primarily responsible for providing dental practice leadership, direction, and support to Office Managers and Managing Dental Partners, ensuring financial and operational success.

What we are offering:

• Rewarding and very competitive compensation package (including a comprehensive benefits plan)
• Potential annual bonus (based on performance)
• Continual learning opportunities and professional development training to grow your talent and realize your leadership and management potential
• Opportunity to take ownership in driving the business operations of the dental practices
• Strong, collaborative team of Regional Managers to share ideas and resources, and truly support one another

Responsibilities and Duties:

• Accountable for all aspects of practice operations, including but not limited to achieving revenue and profit targets, accounts receivable management, conducting monthly ,reviews/audits and overseeing office expenditure
• Oversee and ensure all expenses, including use of OT, procurement hiring, and all other costs/expenses, are aligned with 123Dentist policy (i.e., Proper documentation, approval from director/managing dentist, etc.)
• Reports to the Regional Director, through weekly touchpoints to provide information, details, and summaries of practice operations, as well as receive feedback and coaching to help meet weekly and monthly targets
• Ensure that all ordering of supplies are necessary items for operations
• Ensure all daily batches and deposits are accurate and submitted daily
• Audit patient scheduling system and process to ensure maximum productive scheduling and proper insurance linking
• Manage customer service delivery through setting appropriate goals, targets, and overall expectations for the practice team
• Regular to frequent practice presence depending on the needs of the practice to provide appropriate levels of support and guidance to the team, specifically the managing dentist and office manager
• Maintain regular, productive communication with all managing dentists, associate dentists, specialists and office managers
• Address all HR related issues based on policies and processes implemented by the HR Team, using conflict resolution methods when needed to reinforce 123Dentist culture and a working team harmony
• Work with Talent Acquisition to support recruitment and retention of clinical and administrative staff
• Any other duties as assigned by your leader or Executive

Education, Credentials, Qualifications:

• 3-5 years in regional/district dental operations management (managing a group of dental offices) or 5-8 years of experience in dental practice management at a high-volume well-established dental office
• Financial and marketing knowledge within the dental industry and demonstrated ability to increase sales and grow the dental practice(s)

Required Skills & Abilities

• Exceptional relationship management skills to build bridges and eliminate any gaps between partner dentists and clinical staff
• Strong written and oral communications skills with ability to clearly articulate strategies, plans, and processes in order to ensure everyone is on the same page
• Demonstrated ability to excel within a fast-pace, deadline-driven, diverse organizational environment and ability to manage multiple priorities and tasks simultaneously
• Ability to travel between various locations to reinforce 123Dentist culture and improve work environments
• Highly proficient in MS Office (Excel, Word, and Outlook, in particular) and usage of computer
• General understanding of basic bookkeeping and accounting journal entries
• Organized and self-driven; can work well independently and as part of a team

123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The exact compensation range may vary depending on the candidate's skills and experience.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.