Reservation Coordinator

The MRG Group
Vancouver, BC

Who we are:

MRG is Canada’s largest independent concert promoter and live entertainment venue operator. We produce over 1000 events annually across 9 owned and operated venues and have produced concerts hosted in clubs and arenas domestically, as well as Europe and Asia-Pacific. Our diverse portfolio includes leading hospitality businesses, record labels, experiential venues like Par Tee Putt and Dublin Calling, as well as AdmitOne, the fastest-growing multi-product ticketing platform in North America. We are at the forefront of the experience economy.

Who you are:

Reporting directly to the National Head of Sales and Events, the Reservations Coordinator is an on-site role focused on providing exceptional service to our guests. This position involves handling incoming calls and emails, managing reservations, and promoting our offerings to maximize revenue. Additionally, the role includes hosting duties, collaborating with the team to ensure Positive Shareable Experiences for all our guests.

Fine Print:

• Manage inquiries about our regional venues and offerings via both inbound phone and email

• Ensures a timely and efficient response to general inquiries received

• Aligns with guests on reservation details, pricing and packages

• Assist with the booking and planning of group table reservations

• Collects payment for reservations and packages, changing reservation details according to guest requests as needed

• Maintains contact lists and relationships and assist in qualifying leads, entering bookings into internal software and directing to the appropriate sales manager

• Identifies and communicates corporate and event sales opportunities

• Coordinates with venue leadership teams to ensure effective management of daily reservations and optimization of booking opportunities

• Assists host team to manage restaurant reservations, including assisting the host team on the floor as required

• Supports the Operations Team and Sales Managers in building a successful client event

• Works with Operations Team to deliver on the positive shareable experience we strive to provide to our guests

• Aligns and supports the Sales Team and Regional Operations Team on strategies

• Maintains property calendar for internal and relevant external events

• Liaison for the Operations and Sales management teams, communicating with each group regularly

• Remains current on local events

• Provides insightful feedback to management on ways to maximize revenue and new opportunities to maximize revenue

• Assists with the coordination of projects, reports and plans. Leads projects and/or tasks as assigned

We are looking for someone with:

• Minimum 1 year experience in a similar customer facing role

• Outstanding customer service execution

• Excellent written and verbal communication skills

• Problem solving and analytical abilities

• Team player with strong initiative

• Ability to balance multiple projects and guest requests at once

• Exceptional accuracy and attention to detail

• Project management, multi-tasking, and time management

• Ability to work well with a team or individually

• Proficiency with Reservations System (7Rooms), Catering & Event Systems (Triple Seat), POS (Square), Google Suite and CRM experience considered an asset

What’s In It For You?

• A competitive hourly rate

• Participation in the MRG Travel Ambassador Program

• Opportunities for professional growth in a dynamic, industry-leading organization

• A collaborative, innovative culture that celebrates creativity and new ideas

• Employee discounts & access to unique experiences across The MRG Group’s portfolio of events, venues, and hospitality properties

Other things you need to know:

• The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply.

• If you require accommodation during the recruitment process, please contact people.culture@themrggroup.com.

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.

#MRGCareers