About the role
Company Description
Oliver & Bonacini is proud to be the exclusive food and beverage provider for The Second City's stunning new theatre at One York. Whether guests are joining us for a pre-show meal, grabbing a bite during the performance, or attending a private event, our diverse, chef-driven menus deliver something for every palate. With a focus on quality ingredients and memorable experiences, we’re excited to bring elevated hospitality to the heart of this iconic comedy destination.
Job Description
As a Steward, you play a key role in creating a safe, clean, and welcoming environment for all guests. Whether supporting service in the lounge, running food and beverages, or keeping the theatre tidy and compliant, you are a vital part of the guest experience. Stewards must be attentive, proactive, and always ready to jump in where needed.
If you ever suspect a guest may be intoxicated or feel uncomfortable serving an individual or group, you are expected to immediately notify the Manager on Duty (MOD) or a supervisor. Adherence to all AGCO rules and regulations is essential.
PRIMARY DUTIES & RESPONSIBILITIES
Pre-show:
- Assist with set up & maintaining cleanliness of the restaurant/lounge spaces.
- Assist servers with running of food and drink orders to tables in the restaurant/lounge spaces.
- Wipe down all surface tops of the theatre’s tables and ensure programs and QR codes are set in place.
- Check washrooms to ensure all dispensers are stocked.
- Work with MOD or supervisor to determine if any special seating requests that may need to be set in the theatre.
- Assist the MOD and supervisor in seating all theatre guests, until drink and food orders are needed to be run.
During Show:
- Running any and all drink and food orders into the theatre.
- Bussing any food baskets/plates and glassware from theatre.
- Clean any spills that may occur in the theatre.
- Check washrooms before and after intermission.
- Keep an eye on audience members during the show, and be the first contact with any customers who may be talking or disruptive. If their disruptive behavior continues, stewards must alert the MOD and/or supervisor immediately.
- Change any kegs and pop/juice boxes to assist the bartenders.
End of Night:
-
Bus all glassware and baskets/plates from theatre.
-
Conduct a thorough wipe down of all theatre tables/surfaces that guests have come in contact with.
-
Assist bartenders with any closing night procedures.
-
Other duties as assigned or required.
Qualifications
-
Passion for hospitality
-
High attention to detail
-
Ability to remain calm under pressure while working in a fast-paced environment
-
Organizational skills and ability to multi-task
-
Strong oral and written communication skills
-
Ability to maintain a level of professional urgency and momentum
-
Minimum 1 year experience in customer service, restaurant experience considered an asset
Additional Information
Oliver & Bonacini's Diversity Commitment
At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.
** We thank all applicants for their interest in Oliver & Bonacini Restaurants; however, only suitable candidates will be contacted to continue the application process. **
About Oliver & Bonacini Hospitality
Founded in 1993 by Peter Oliver and Michael Bonacini, Oliver & Bonacini Hospitality is now recognized as one of Canada’s leading restaurant and event groups. With locations in Toronto, Montreal, Saskatoon, Calgary and beyond, O&B’s diverse portfolio currently includes a collection of unique and innovative restaurants, event spaces, a bakery, and several strategic partnerships. O&B’s restaurants include à la carte dining, quick service, catering, group dining and special events. The company’s private dining and events division, Oliver & Bonacini Events and Catering, manages a number of large-scale event venues, including Arcadian, The Carlu, and the Toronto Region Board of Trade, among others.
Oliver & Bonacini credits its success to the development of a strong corporate culture, where excellence of food quality and service are valued above all else. With even further expansion ahead, Oliver & Bonacini’s standards of food and service excellence remain the main focus of the company’s vision.
About the role
Company Description
Oliver & Bonacini is proud to be the exclusive food and beverage provider for The Second City's stunning new theatre at One York. Whether guests are joining us for a pre-show meal, grabbing a bite during the performance, or attending a private event, our diverse, chef-driven menus deliver something for every palate. With a focus on quality ingredients and memorable experiences, we’re excited to bring elevated hospitality to the heart of this iconic comedy destination.
Job Description
As a Steward, you play a key role in creating a safe, clean, and welcoming environment for all guests. Whether supporting service in the lounge, running food and beverages, or keeping the theatre tidy and compliant, you are a vital part of the guest experience. Stewards must be attentive, proactive, and always ready to jump in where needed.
If you ever suspect a guest may be intoxicated or feel uncomfortable serving an individual or group, you are expected to immediately notify the Manager on Duty (MOD) or a supervisor. Adherence to all AGCO rules and regulations is essential.
PRIMARY DUTIES & RESPONSIBILITIES
Pre-show:
- Assist with set up & maintaining cleanliness of the restaurant/lounge spaces.
- Assist servers with running of food and drink orders to tables in the restaurant/lounge spaces.
- Wipe down all surface tops of the theatre’s tables and ensure programs and QR codes are set in place.
- Check washrooms to ensure all dispensers are stocked.
- Work with MOD or supervisor to determine if any special seating requests that may need to be set in the theatre.
- Assist the MOD and supervisor in seating all theatre guests, until drink and food orders are needed to be run.
During Show:
- Running any and all drink and food orders into the theatre.
- Bussing any food baskets/plates and glassware from theatre.
- Clean any spills that may occur in the theatre.
- Check washrooms before and after intermission.
- Keep an eye on audience members during the show, and be the first contact with any customers who may be talking or disruptive. If their disruptive behavior continues, stewards must alert the MOD and/or supervisor immediately.
- Change any kegs and pop/juice boxes to assist the bartenders.
End of Night:
-
Bus all glassware and baskets/plates from theatre.
-
Conduct a thorough wipe down of all theatre tables/surfaces that guests have come in contact with.
-
Assist bartenders with any closing night procedures.
-
Other duties as assigned or required.
Qualifications
-
Passion for hospitality
-
High attention to detail
-
Ability to remain calm under pressure while working in a fast-paced environment
-
Organizational skills and ability to multi-task
-
Strong oral and written communication skills
-
Ability to maintain a level of professional urgency and momentum
-
Minimum 1 year experience in customer service, restaurant experience considered an asset
Additional Information
Oliver & Bonacini's Diversity Commitment
At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.
** We thank all applicants for their interest in Oliver & Bonacini Restaurants; however, only suitable candidates will be contacted to continue the application process. **
About Oliver & Bonacini Hospitality
Founded in 1993 by Peter Oliver and Michael Bonacini, Oliver & Bonacini Hospitality is now recognized as one of Canada’s leading restaurant and event groups. With locations in Toronto, Montreal, Saskatoon, Calgary and beyond, O&B’s diverse portfolio currently includes a collection of unique and innovative restaurants, event spaces, a bakery, and several strategic partnerships. O&B’s restaurants include à la carte dining, quick service, catering, group dining and special events. The company’s private dining and events division, Oliver & Bonacini Events and Catering, manages a number of large-scale event venues, including Arcadian, The Carlu, and the Toronto Region Board of Trade, among others.
Oliver & Bonacini credits its success to the development of a strong corporate culture, where excellence of food quality and service are valued above all else. With even further expansion ahead, Oliver & Bonacini’s standards of food and service excellence remain the main focus of the company’s vision.