Top Benefits
About the role
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: Restaurant Brands International is seeking a data-driven and detailed-oriented Analyst, Digital Operations to join our Burger King Canada Team based in Toronto, ON. Burger King is amid an exciting era of digital growth and this position will play a key role by upholding BK Canada’s digital operations strategy. This role is critical in supporting the performance, efficiency, and scalability of our QSR business by analyzing operational data, identifying trends, and providing actionable insights. This includes but is not limited to the performance of our delivery operations, technology deployments, and various other operations projects. This individual will become a subject matter expert within operations and analytics while working closely with the Manager, Operations Execution, BK Canada to support field team and restaurant operators. A key part of success in this role will involve working with key stakeholders: the Digital Marketing team, corporate franchisee teams, and third-party aggregator partners to align business priorities and identify best practices.
Role and Responsibilities:
- Manages digital operations projects and initiatives from ideation to execution
- Responsible for digital operations performance, improvement initiatives, and digital growth opportunities
- Responsible for working directly with vendors and third-party aggregator partners while becoming a subject matter expert within their platforms and business operations
- Responsible for kiosk program in Canada through supporting deployment, updating trainings and operational resources, and tracking key metrics
- Serves as a support contact for field and franchisees regarding anything related to digital operations
- Collaborate with cross-functional teams to optimize new product launches, campaigns and LTOs and calendar activations from an operations perspective
- Responsible for evaluating restaurant operational performance metrics (digital and delivery included) and provide recommendations for improving guest experience and efficiencies
- Conduct market and competitor analysis to inform decision-making and strategic planning
- Assist in designing, implementing and maintaining SOPs and training programs
- Responsible for supporting field operations team overall
Skills & Qualifications:
- Bachelor's degree in business or related field
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Knowledge of operations, digital, and profitability
- Skilled in negotiating and working with franchisees and vendors (aggregators); skilled in problem solving
- Skilled in project management, overseeing end to end action plans
- Ability to clearly communicate and understand information in business English, both orally and in writing; ability to influence suppliers/partners
- 2+ years previous experience; specific experience in digital or franchise operations preferred
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
About Burger King
The year is 1954. Dave and Jim*, two budding entrepreneurs, are on a mission to re-design the perfect broiler, one that will infuse flame-grilled goodness into every burger. And that's how our brand was born.
Today the Burger King Corporation, its affiliates and its franchisees collectively operate more than 17,000 restaurants in more than 100 countries and U.S. territories, serving over 11 million guests per day and they’re still coming back for that flame-grilled flavor.
The Burger King® brand is owned by Restaurant Brands International Inc. (“RBI”), which owns three of the world’s iconic quick service restaurant brands – Burger King®, Tim Hortons®, and Popeyes Louisiana Kitchen®. But we still have room to grow – and that’s where you come in. We need strong operations, bold marketing, and the best people around to make these brands great. And if we like what we see, there’s no limit to how far you could go here.
For more information and exciting career opportunities, please RBI’s website at www.rbicareers.com.
For more information about Burger King Corporation, please visit the company’s website at www.bk.com or follow us on Facebook and Twitter.
Burger King is a registered trademark of Burger King Corporation. All rights reserved. Please visit www.bk.com for more information on Burger King Corporation trademarks.
- Dave Egerton and Jim McLamore, original founders of the Burger King® brand.
Top Benefits
About the role
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: Restaurant Brands International is seeking a data-driven and detailed-oriented Analyst, Digital Operations to join our Burger King Canada Team based in Toronto, ON. Burger King is amid an exciting era of digital growth and this position will play a key role by upholding BK Canada’s digital operations strategy. This role is critical in supporting the performance, efficiency, and scalability of our QSR business by analyzing operational data, identifying trends, and providing actionable insights. This includes but is not limited to the performance of our delivery operations, technology deployments, and various other operations projects. This individual will become a subject matter expert within operations and analytics while working closely with the Manager, Operations Execution, BK Canada to support field team and restaurant operators. A key part of success in this role will involve working with key stakeholders: the Digital Marketing team, corporate franchisee teams, and third-party aggregator partners to align business priorities and identify best practices.
Role and Responsibilities:
- Manages digital operations projects and initiatives from ideation to execution
- Responsible for digital operations performance, improvement initiatives, and digital growth opportunities
- Responsible for working directly with vendors and third-party aggregator partners while becoming a subject matter expert within their platforms and business operations
- Responsible for kiosk program in Canada through supporting deployment, updating trainings and operational resources, and tracking key metrics
- Serves as a support contact for field and franchisees regarding anything related to digital operations
- Collaborate with cross-functional teams to optimize new product launches, campaigns and LTOs and calendar activations from an operations perspective
- Responsible for evaluating restaurant operational performance metrics (digital and delivery included) and provide recommendations for improving guest experience and efficiencies
- Conduct market and competitor analysis to inform decision-making and strategic planning
- Assist in designing, implementing and maintaining SOPs and training programs
- Responsible for supporting field operations team overall
Skills & Qualifications:
- Bachelor's degree in business or related field
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Knowledge of operations, digital, and profitability
- Skilled in negotiating and working with franchisees and vendors (aggregators); skilled in problem solving
- Skilled in project management, overseeing end to end action plans
- Ability to clearly communicate and understand information in business English, both orally and in writing; ability to influence suppliers/partners
- 2+ years previous experience; specific experience in digital or franchise operations preferred
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
About Burger King
The year is 1954. Dave and Jim*, two budding entrepreneurs, are on a mission to re-design the perfect broiler, one that will infuse flame-grilled goodness into every burger. And that's how our brand was born.
Today the Burger King Corporation, its affiliates and its franchisees collectively operate more than 17,000 restaurants in more than 100 countries and U.S. territories, serving over 11 million guests per day and they’re still coming back for that flame-grilled flavor.
The Burger King® brand is owned by Restaurant Brands International Inc. (“RBI”), which owns three of the world’s iconic quick service restaurant brands – Burger King®, Tim Hortons®, and Popeyes Louisiana Kitchen®. But we still have room to grow – and that’s where you come in. We need strong operations, bold marketing, and the best people around to make these brands great. And if we like what we see, there’s no limit to how far you could go here.
For more information and exciting career opportunities, please RBI’s website at www.rbicareers.com.
For more information about Burger King Corporation, please visit the company’s website at www.bk.com or follow us on Facebook and Twitter.
Burger King is a registered trademark of Burger King Corporation. All rights reserved. Please visit www.bk.com for more information on Burger King Corporation trademarks.
- Dave Egerton and Jim McLamore, original founders of the Burger King® brand.