CUSTOMER SUCCESS AGENT
Top Benefits
About the role
Position Summary:
Full Time Customer Success Agent- Join Our Growing Team!
Starting July 14th, 2025.
Monday to Wednesday hourly rate $20.00
Saturday and Sunday hourly rate $20.00 + $2.00 per hour shift premium.
Saturday & Sunday 9:00am- 5:30pm
Monday – Wednesday 9:00am- 5:30pm
In office positions only
Benefits
- Single Health Coverage
- Single Dental Coverage
- Opportunities for career progression
- Product discount
- Complimentary Coffee onsite
- Substantial Referral Bonus, and much more!
Key Responsibilities:
- Answer incoming customer calls and take appropriate action
- Obtain and maintain key performance indicators
- Enter customer information into Salesforce CRM (Name, Address, Email, Payment details)
- Assist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessary
- Check stock in warehouse applications or spreadsheet trackers
- Initiate orders for warranty or payable replacement parts
- Complete customer case details (product model/serial number, date of purchase, etc.)
- Send follow-up emails to customers, ensuring full resolution if required
- Use company policies and procedures to determine if immediate resolution is possible or if managerial input is needed
- Ensure the call queue is cleared by the end of the shift
- Complete hands-on units training
Experience and qualifications required:
- Be courteous and maintain a "customer first" attitude when resolving issues over the phone
- Proficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screens
- Strong attention to detail and accuracy while multitasking
- Team player, willing to assist colleagues with high order volumes when needed
- Ability to work independently and seek help when necessary
- Proficiency in English required
Nice to have qualifications:
- Schedule flexibility
- Bilingual (French or Spanish fluency)
- Previous call center experience
Company Overview:
Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products such as AC and battery-operated outdoor lawn mowers, trimmers, pressure washers, blowers, hedge trimmers, chainsaws, pole saws, snow throwers, power tools, lawn carts and more. We support numerous brands and sell our products in all major box stores as well as online. Please visit https://greenworkstools.ca/ for more information on our products.
Join our amazing team and become a valued member of our Greenworks family.
Note: Currently we are not offering part time positions please only apply if you are seeking full time employment
About Greenworks Tools Canada
Greenworks is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. Our company distributes Greenworks-branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers. With a robust lineup of Greenworks-branded products including 24V, 40V, 60V, 80V, and commercial-grade 82V battery-powered cordless outdoor power tools, a full line of corded equipment and reel mowers, Greenworks offers the right tool for every job.
CUSTOMER SUCCESS AGENT
Top Benefits
About the role
Position Summary:
Full Time Customer Success Agent- Join Our Growing Team!
Starting July 14th, 2025.
Monday to Wednesday hourly rate $20.00
Saturday and Sunday hourly rate $20.00 + $2.00 per hour shift premium.
Saturday & Sunday 9:00am- 5:30pm
Monday – Wednesday 9:00am- 5:30pm
In office positions only
Benefits
- Single Health Coverage
- Single Dental Coverage
- Opportunities for career progression
- Product discount
- Complimentary Coffee onsite
- Substantial Referral Bonus, and much more!
Key Responsibilities:
- Answer incoming customer calls and take appropriate action
- Obtain and maintain key performance indicators
- Enter customer information into Salesforce CRM (Name, Address, Email, Payment details)
- Assist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessary
- Check stock in warehouse applications or spreadsheet trackers
- Initiate orders for warranty or payable replacement parts
- Complete customer case details (product model/serial number, date of purchase, etc.)
- Send follow-up emails to customers, ensuring full resolution if required
- Use company policies and procedures to determine if immediate resolution is possible or if managerial input is needed
- Ensure the call queue is cleared by the end of the shift
- Complete hands-on units training
Experience and qualifications required:
- Be courteous and maintain a "customer first" attitude when resolving issues over the phone
- Proficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screens
- Strong attention to detail and accuracy while multitasking
- Team player, willing to assist colleagues with high order volumes when needed
- Ability to work independently and seek help when necessary
- Proficiency in English required
Nice to have qualifications:
- Schedule flexibility
- Bilingual (French or Spanish fluency)
- Previous call center experience
Company Overview:
Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products such as AC and battery-operated outdoor lawn mowers, trimmers, pressure washers, blowers, hedge trimmers, chainsaws, pole saws, snow throwers, power tools, lawn carts and more. We support numerous brands and sell our products in all major box stores as well as online. Please visit https://greenworkstools.ca/ for more information on our products.
Join our amazing team and become a valued member of our Greenworks family.
Note: Currently we are not offering part time positions please only apply if you are seeking full time employment
About Greenworks Tools Canada
Greenworks is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. Our company distributes Greenworks-branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers. With a robust lineup of Greenworks-branded products including 24V, 40V, 60V, 80V, and commercial-grade 82V battery-powered cordless outdoor power tools, a full line of corded equipment and reel mowers, Greenworks offers the right tool for every job.