The incumbent will be responsible for the department’s warranty and claims process and files.

They will ensure rigorous follow-up on these files, both with clients and manufacturers, including in cases of disputes. They will also be responsible for producing and managing follow-up reports.

This position requires close collaboration with Management, the Technical Sales team, the Parts department, and our contractor clientele.

RESPONSIBILITIES

• Coordinate and ensure resolution of warranty and claims files for the after-sales department

• Serve as point of contact for all E.H.Price Solutions warranty and claims calls

• Ensure the application of manufacturers’ warranty policies concerning returned materials and equipment

• Request relevant documents from suppliers (invoices, photos, information) to create clear cases files

• Ensure the smooth operation of the department to maintain a high level of customer satisfaction

• Process and track returns (RMA – RGA) in P21 and prepare related documents

• Coordinate RMA and RGA to manufacturers in collaboration with warehouse clerk

• Act as a point of contact between customers, manufacturers and E.H.Price Solutions (relevant departments)

• Process invoices and credit receipts in P21

• Follow up with representatives as needed

• Produce reports and minutes for management

• Apply and improve existing processes and procedures to maximize operational efficiency

• Provides day-to-day support to the technical team

• All other duties related to the position and certain administrative tasks.

REQUIREMENTS

• Diploma in administration or equivalent

• 2 to 3 years experience

• Construction and HVAC experience an asset

SKILLS

• Bilingual, so excellent command of French and English (spoken and written)

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio)

• Familiarity with ERP systems (an asset).

INTERPERSONAL SKILLS

• Problem-solving skills

• Attention to detail and excellent organizational abilities

• Strong customer service and client experience management skills

• Excellent interpersonal and communication skills

• Autonomy and initiative

• Thoroughness and accuracy

• Patience and precision

• Good time and priority management

• Professionalism

• Good judgment

• Diplomacy

• Discretion

• Punctuality and reliability

• Versatility and adaptability

CONDITIONS OF EMPLOYMENT

• Full-time, weekdays
• 37.5 hours per week
• Flexible hours between 7:00 a.m. and 5:00 p.m.
• Possibility of 2 days of remote work per week
• Work environment: open-plan office space with reservable private offices for meetings or conference calls
• On-site gym
• Insurance: comprehensive medical and dental
• Pension plan

We invite interested candidates to send us their curriculum vitae as soon as possible to cv@enviroair.ca or use the link directly on the website at the bottom of the page.