Reporting to the Manager, Recreation Centre, you will be responsible for providing frontline customer service and fulfilling the administrative duties of the Recreation Centre front desk, including reception, reservations/bookings and cash transactions. You will also attend to the general operational needs of the gym such as laundry and basic equipment maintenance and cleaning.

Job Requirements

• Current basic First Aid Certification
• A minimum of one year relevant experience (customer service or retail)
• Ability to work independently, without direct onsite supervision
• A caring, welcoming attitude and a genuine interest in customer needs
• Excellent problem solving ability, as well as a high level of diplomacy, tact, and judgment necessary when dealing with difficult situations
• Excellent verbal and written communication skills and customer management techniques
• Ability to process transactions at a point-of-sale terminal, give correct change and balance and close the till at end of shift; trustworthy and skilled in managing and accounting for a cash float
• Ability to operate a computer with basic software (MS Word, Excel) and RRU’s point of sales system
• Flexible and able to multi-task in an environment with multiple interruptions
• A demonstrated commitment to teamwork
• Motivated, enthusiasm for fitness

Competencies

Competency

Level

Definition

Learner/Customer Focus

1

Is interested in learner needs, learns their requirements, and delivers effectively. Responds promptly to learner requests; secures the support of others to resolve the issues.

Decision Quality

1

Seeks coaching from others to address routine problems; learns to handle these issues effectively. Bases decisions and actions on relevant rules and procedures

Collaboration

1

Learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear.

Equity, Diversity & Inclusion

1

Understands people without applying stereotypes; demonstrates openness and respect to people and groups, regardless of their background; willingly learns from others.

Drives Vision and Purpose

1

N/A

Instills Trust

1

Acts consistently with the organization's policies and practices. Shows honesty and candor when working with others. Honors agreements and meets commitments.

Climate Action

TBD

Additional Information

This is a casual, on-call position. The hourly rate is $24.89. Due to its limited term nature, this position is not eligible for enrolment in the University’s Benefits Plan, but you will be provided with 4% in lieu of vacation. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.

While Royal Roads University values all applications we receive, only those candidates shortlisted for further consideration will be contacted. Please note that all qualified candidates are encouraged to apply. However, you will need to be legally eligible to work in Canada for the duration of the employment contract. If you require any form of accommodation throughout the recruitment process, please contact us directly at human.resources@royalroads.ca attention: Abbi Rogers or 250-391-2600 extension 4408 so we can offer you individualized assistance and ensure equity in our recruitment and hiring process. ALL COMPETITIONS WILL CLOSE AT 10.00 P.M. ON THE DATE OF CLOSING