About the role
Looking for an intermediate between 2 to 5 years' experience.
The Application Infrastructure (Al) department is seeking a Site Reliability Engineer (SRE) to help drive the reliability
engineering, operations and customer support services for Client's ServiceNow SaaS implementation.
Reporting to a Site Reliability Engineering & Operations Lead.
This role requires delivering a range of SRE practices within a global community of other SREs.
This means teaming up with colleagues to deliver reliable, resilient systems without wasteful operational effort.
SRE practices include task optimization and automation, prioritizing technical debt, observability and monitoring
dashboards, capacity management, incident response, and problem elimination.
This position specializes in ServiceNow Software as a Service which provides a suite of IT service management
capabilities and is integrated with many products such as chatbot technology, on-call escalation incident
management, and a range of other on-premises infrastructure including SQL databases, APis, and web
infrastructure).
Despite the focus on value-add development and process delivery, this is also a production-side, operational role
requiring participation in an on-call rotation from time to time.
Successful candidates for SRE roles in Application Infrastructure have so far come from a variety of backgrounds;
maybe a developer today looking to evolve site reliability as a practice, or an infrastructure specialist with an interest
in reliability and resilience principles, or a strong system admin who enjoys troubleshooting along with some task
automation experience.
Prior experience in the financial services industry is not required, and we welcome candidates from all industries and
backgrounds to apply.
Responsibilities include:
• Delivery of improvements that will maximize the availability and performance of supported systems through
optimized and automated operational tasks, collaborating on the development of operational tools, ongoing
problem management, and architecture reviews with colleagues.
• Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux environment from
time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that
can be made.
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and
measure the target reliability of a product.
• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of
the global team (with a time-off in lieu system).
• A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to
their documentation.
• Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.
• Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view
to continually making the Firm safer and more efficient.
Skills required:
• The ideal candidate would have at least one of: Software development skills in one or more programming
language, e.g. Python, ServiceNow administration or development experience,
• 7 + years of experience
• Proficient oral and written communication skills
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery
• A dependable team worker with demonstrated commitment to client service
• Ability to respond appropriately during occasional technical emergencies, like outages.
Skills desired:
ServiceNow administration or development experience, although this can be acquired by the successful candidate via
on the job and via training.
About ApTask
ApTask is leading the way of next-generation Staffing and Workforce Solutions.
We strongly support diversity in the workplace and we are active partners with corporate diversity spend policies. We believe in being a highly responsive, high-touch organization with our staff as well as our shared workforce, and client relationships.
ApTask draws on years of recruitment experience specializing in the fields of Information Technology, Finance, Accounting, Perm, Right-to-Hire, Payrolling, Franchising, and Blockchain Solutions.
Our commitment is further demonstrated by our business environment based on communication, superior service, and the ability to deliver value to our customers using proactive efforts.
With global offices, our vast network of business and industry relationships - coupled with a proven approach to candidate care, screening, and evaluation; ensure that we quickly and cost-effectively deliver the ideal talent, leadership, and labor required to drive your organization's success.
About the role
Looking for an intermediate between 2 to 5 years' experience.
The Application Infrastructure (Al) department is seeking a Site Reliability Engineer (SRE) to help drive the reliability
engineering, operations and customer support services for Client's ServiceNow SaaS implementation.
Reporting to a Site Reliability Engineering & Operations Lead.
This role requires delivering a range of SRE practices within a global community of other SREs.
This means teaming up with colleagues to deliver reliable, resilient systems without wasteful operational effort.
SRE practices include task optimization and automation, prioritizing technical debt, observability and monitoring
dashboards, capacity management, incident response, and problem elimination.
This position specializes in ServiceNow Software as a Service which provides a suite of IT service management
capabilities and is integrated with many products such as chatbot technology, on-call escalation incident
management, and a range of other on-premises infrastructure including SQL databases, APis, and web
infrastructure).
Despite the focus on value-add development and process delivery, this is also a production-side, operational role
requiring participation in an on-call rotation from time to time.
Successful candidates for SRE roles in Application Infrastructure have so far come from a variety of backgrounds;
maybe a developer today looking to evolve site reliability as a practice, or an infrastructure specialist with an interest
in reliability and resilience principles, or a strong system admin who enjoys troubleshooting along with some task
automation experience.
Prior experience in the financial services industry is not required, and we welcome candidates from all industries and
backgrounds to apply.
Responsibilities include:
• Delivery of improvements that will maximize the availability and performance of supported systems through
optimized and automated operational tasks, collaborating on the development of operational tools, ongoing
problem management, and architecture reviews with colleagues.
• Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux environment from
time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that
can be made.
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and
measure the target reliability of a product.
• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of
the global team (with a time-off in lieu system).
• A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to
their documentation.
• Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.
• Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view
to continually making the Firm safer and more efficient.
Skills required:
• The ideal candidate would have at least one of: Software development skills in one or more programming
language, e.g. Python, ServiceNow administration or development experience,
• 7 + years of experience
• Proficient oral and written communication skills
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery
• A dependable team worker with demonstrated commitment to client service
• Ability to respond appropriately during occasional technical emergencies, like outages.
Skills desired:
ServiceNow administration or development experience, although this can be acquired by the successful candidate via
on the job and via training.
About ApTask
ApTask is leading the way of next-generation Staffing and Workforce Solutions.
We strongly support diversity in the workplace and we are active partners with corporate diversity spend policies. We believe in being a highly responsive, high-touch organization with our staff as well as our shared workforce, and client relationships.
ApTask draws on years of recruitment experience specializing in the fields of Information Technology, Finance, Accounting, Perm, Right-to-Hire, Payrolling, Franchising, and Blockchain Solutions.
Our commitment is further demonstrated by our business environment based on communication, superior service, and the ability to deliver value to our customers using proactive efforts.
With global offices, our vast network of business and industry relationships - coupled with a proven approach to candidate care, screening, and evaluation; ensure that we quickly and cost-effectively deliver the ideal talent, leadership, and labor required to drive your organization's success.