Apply By: Wednesday, August 13, 2025 11:59 pm EDT

iGaming Compliance Assurance Specialist (Responsible Gambling Stream)

Job ID:

232970

Posting status:

Open

Organization:

Alcohol and Gaming Commission of Ontario

Division:

Operations Division, Technology Regulation, and iGaming Compliance Branch

City:

Toronto

Position(s) language:

English

Job term:

1 Permanent

Job code:

AGCO/09 - AGCO/09

Salary:

$84,154.00 - $105,195.00 Per year

The Alcohol and Gaming Commission of Ontario (AGCO) isn't just a regulatory agency; we're the heartbeat of Ontario's vibrant alcohol, gaming, horseracing, and private cannabis retail sectors. As a dedicated organization reporting to the Ministry of the Attorney General, we uphold the highest standards of honesty and integrity while championing public interest and safety. Here, innovation thrives, ideas flourish, and passion drives us to new heights of excellence.

The Technology Regulation and iGaming Compliance Branch is seeking an iGaming Compliance Assurance Specialist (Responsible Gambling Stream) to step into a pivotal role within our team. As Ontario continues to navigate the regulated, competitive internet gaming (iGaming) market, the AGCO plays a crucial role in maintaining market and game integrity while ensuring consumer protection. If you're ready to take on this critical role and make a lasting impact, we invite you to join a dedicated team at the AGCO working to protect Ontarians and promote responsible gambling in the rapidly growing iGaming sector.

As an iGaming Compliance Assurance Specialist, you will play a critical role in assessing regulatory risks, conducting advanced compliance activities, and ensuring that iGaming operators meet the highest standards of player protection.

If you are a skilled, purpose-driven professional who wants to make a meaningful impact in consumer protection while tackling complex compliance challenges in a dynamic, evolving regulatory landscape, this is an opportunity for you!

About the job

At the Technology Regulation and iGaming Compliance Branch, you'll find:

• A mission-driven role with real public impact—protect players and promote safe, responsible gambling practices.

• Challenging and meaningful work in a complex regulatory environment with diverse operators and sites.

• A supportive, collaborative team culture built on accountability, trust, diversity, and continuous improvement.

• Opportunities for ongoing professional development in a rapidly evolving industry.

• A chance to be part of modern, risk-based regulatory strategies shaping the future of iGaming in Ontario.

Reporting to the Manager, Regulatory Compliance (iGaming), the successful incumbents will but not limited to:

• Act as a key contributor to AGCO's modern, risk-based compliance strategy by proactively assessing regulatory risk and identifying potential non-compliance.
• Conduct effective compliance assurance activities, selecting and applying appropriate techniques for diverse circumstances.
• Assess operators' controls for customer interactions, with a strong focus on Responsible Gambling (RG) policies, procedures, and player protection requirements.
• Perform thorough investigations into responsible gambling compliance activities with a mindset for prevention and harm reduction.
• Ensure registrant compliance with Ontario's responsible gambling requirements and regulatory standards.
• Engage with external stakeholders in a client-centered manner to ensure expectations are clear and compliance is achieved.
• Collaborate effectively within a cross-functional team environment built on trust, accountability, and diversity.
• Contribute to a culture of continuous improvement by proactively identifying issues, trends, and solutions.
• Build strong, trust-based relationships across the organization.

What you bring to the team

The ideal candidate must have:

• Advanced knowledge of Responsible Gambling (RG) topics gained through a post-secondary education combined with several years of professional experience and specialization in the field.

• Comprehensive understanding of RG best practices and risk profiling methodologies in iGaming to identify at-risk players and tailor effective interventions.

• Demonstrated ability to think strategically, conduct thorough research, and synthesize information to develop cohesive, end-to-end solutions.

• Experience performing investigations about minor protection/player protection, identifying risks, and proposing appropriate mitigations.

• Strong analytical skills with high attention to detail and accuracy to assess complex incidents, interpret data, and make sound, informed decisions.

• Proven ability to collect and assess evidence effectively, serving as a specialist in compliance assurance activities.

• Ability to identify emerging trends and risks in RG to enhance player protection strategies.

• A strong harm prevention mindset with empathy and understanding of addiction and mental health issues.

• Excellent interpersonal, verbal, and written communication skills, which allow comfortably communicate with all levels of management.

• Demonstrated relationship management skills with the ability to influence and build consensus.

• Willingness to learn and engage with other aspects of the iGaming industry and other specialist streams.

• Knowledge of the global iGaming industry will be an asset.

• The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

To apply to this vacancy please submit your application online at our Careers Webpage located at: Careers - Alcohol and Gaming commission of Ontario by August 13,2025

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives

• accessibility

• Anti-Racism Policy

What we offer

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible, and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario's Human Rights Code.

Disability related accommodation during the recruitment process is available upon request.

Additional information:

Apply by:

Wednesday, August 13, 2025 11:59 pm EDT

Position details:

• 1 English Permanent - Full Time, 90 Sheppard Ave E, Toronto, Toronto Region, Criminal Record Check

Compensation group:

Excluded

Work hours:

Schedule N/A

Category:

Inspections and Investigations

Posted on:

Wednesday, July 30, 2025

Note:

• This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

• The AGCO is an inclusive and equal opportunity employer.

  The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible, and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario's Human Rights Code.

  Disability related accommodation during the recruitment process is available upon request.

How to apply:

• You must submit your application using only one of the methods identified below.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Be sure to quote the Job ID number for this position.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Send application to:
To apply to this vacancy please submit your application online at our Careers Webpage located at:
https://www.agco.ca/en/general/careers by August 13, 2025

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.

Strengthening Ontario, together