Client Service Manager - Commercial Insurance, Transportation
Top Benefits
About the role
We offer more than a job, we offer a career!
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.
We are seeking to hire a Commercial Insurance Broker experienced in Transportation (Client Service Manager) for our Hamilton office! As a Client Service Manager, you will work closely with the Client Executive to proactively manage their book of business and guarantee maximum retention of existing clients and support the growth this book.
If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!
Your Day As a Client Service Manager
- Proactively manage a book of business by reviewing client's risk and claims history as well as providing coverage and solutions accordingly.
- Ensure maximum retention of existing clients by providing exceptional service through regular communication with clients.
- Review policy wordings and other documents for accuracy and completeness.
- Coordinate the preparation of underwriting submissions; maintain relevant account documentation and correspondence.
- Maintain renewal lists, records, and files for policies so that they are organized and up to date.
- Request and follow up on missing information, endorsements and policy documents from insurers.
- Follow up with underwriters, broker-agents, and clients on outstanding files. Monitor, and follow up on delinquent accounts receivable in collaboration with the Finance Department.
- Implement appropriate claims administration and loss prevention procedures.
- Determine the needs of potential clients by researching and utilizing appropriate resources.
- Maintain an extensive network of market relationships.
- Support the Client Executive in the growth of their book of business.
- Perform other duties and special projects as required.
Our Ideal Candidate
- University degree (typically in business or finance) or equivalent work experience.
- 7 to 10 years of experience in insurance brokerage with extensive knowledge in Fleet and transport insurance.
- In depth knowledge within the long, haul transportation business segment.
- RIBO Licensed
- Team Player with strong project management and presentation skills.
- Customer service oriented with effective time management skills and attention to detail.
- Advanced knowledge of MS Office Word, Excel and PowerPoint.
Who We Are. Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.
More About Us About the Office
Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.
Visit our website to learn more about us: bflcanada.ca/
BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.
About BFL CANADA
BFL CANADA is one of the largest employee-owned and operated commercial insurance brokerage and consulting services firms in Canada.
Founded in 1987 by Barry F. Lorenzetti, BFL CANADA has over 1,400 employees in Canada. Our professionals are located in 27 cities across the country and include specialists in sectors such as Directors and Officers Liability, Financial Institutions, Professional Liability, Construction, Surety Bonds, Cargo and International Logistics, Architects and Engineers, Health and Pharmaceutical, Real Estate and Transportation.
BFL CANADA strongly believes in the benefits of working in partnership with clients. Our company has experienced tremendous growth, due to our reliability in executing our mandates and our persistence in "delivering the goods".
Our passion for the business and our desire to meet and exceed the expectations of clients are key to delivering our services - our clients’ loyalty attests to this.
Originally built on niches, for over 37 years BFL CANADA has carved a place for itself in all economic sectors, thus competing with major U.S. brokerage firms. Our client base is made up of a wide range of Canadian and international organizations, as well as major associations and groups. With the specific needs of each client in mind, we help them define their particular risk management strategy, advise them, and explore the best possible solutions for their particular situation.
Financial Services Firm / Cabinet de services financiers
BFL CANADA is a registered trade-mark of First Lion Holdings Inc. used under license by its subsidiaries, which include BFL CANADA Risk and Insurance Services Inc. and BFL CANADA Benefits.
Client Service Manager - Commercial Insurance, Transportation
Top Benefits
About the role
We offer more than a job, we offer a career!
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.
We are seeking to hire a Commercial Insurance Broker experienced in Transportation (Client Service Manager) for our Hamilton office! As a Client Service Manager, you will work closely with the Client Executive to proactively manage their book of business and guarantee maximum retention of existing clients and support the growth this book.
If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!
Your Day As a Client Service Manager
- Proactively manage a book of business by reviewing client's risk and claims history as well as providing coverage and solutions accordingly.
- Ensure maximum retention of existing clients by providing exceptional service through regular communication with clients.
- Review policy wordings and other documents for accuracy and completeness.
- Coordinate the preparation of underwriting submissions; maintain relevant account documentation and correspondence.
- Maintain renewal lists, records, and files for policies so that they are organized and up to date.
- Request and follow up on missing information, endorsements and policy documents from insurers.
- Follow up with underwriters, broker-agents, and clients on outstanding files. Monitor, and follow up on delinquent accounts receivable in collaboration with the Finance Department.
- Implement appropriate claims administration and loss prevention procedures.
- Determine the needs of potential clients by researching and utilizing appropriate resources.
- Maintain an extensive network of market relationships.
- Support the Client Executive in the growth of their book of business.
- Perform other duties and special projects as required.
Our Ideal Candidate
- University degree (typically in business or finance) or equivalent work experience.
- 7 to 10 years of experience in insurance brokerage with extensive knowledge in Fleet and transport insurance.
- In depth knowledge within the long, haul transportation business segment.
- RIBO Licensed
- Team Player with strong project management and presentation skills.
- Customer service oriented with effective time management skills and attention to detail.
- Advanced knowledge of MS Office Word, Excel and PowerPoint.
Who We Are. Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.
More About Us About the Office
Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.
Visit our website to learn more about us: bflcanada.ca/
BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.
About BFL CANADA
BFL CANADA is one of the largest employee-owned and operated commercial insurance brokerage and consulting services firms in Canada.
Founded in 1987 by Barry F. Lorenzetti, BFL CANADA has over 1,400 employees in Canada. Our professionals are located in 27 cities across the country and include specialists in sectors such as Directors and Officers Liability, Financial Institutions, Professional Liability, Construction, Surety Bonds, Cargo and International Logistics, Architects and Engineers, Health and Pharmaceutical, Real Estate and Transportation.
BFL CANADA strongly believes in the benefits of working in partnership with clients. Our company has experienced tremendous growth, due to our reliability in executing our mandates and our persistence in "delivering the goods".
Our passion for the business and our desire to meet and exceed the expectations of clients are key to delivering our services - our clients’ loyalty attests to this.
Originally built on niches, for over 37 years BFL CANADA has carved a place for itself in all economic sectors, thus competing with major U.S. brokerage firms. Our client base is made up of a wide range of Canadian and international organizations, as well as major associations and groups. With the specific needs of each client in mind, we help them define their particular risk management strategy, advise them, and explore the best possible solutions for their particular situation.
Financial Services Firm / Cabinet de services financiers
BFL CANADA is a registered trade-mark of First Lion Holdings Inc. used under license by its subsidiaries, which include BFL CANADA Risk and Insurance Services Inc. and BFL CANADA Benefits.