POSITION TITLE:

Help Desk Coordinator

INTERNAL CLOSING DATE:

Tuesday, August 5, 2025

LOCATIONS:

Main Lab

830 King Edward St

CLASSIFICATION:

Casual

DEPARTMENT:

Laboratory Health Services Centre

WORKING SCHEDULE:

Monday to Friday variable shifts between 6:00am-5:00pm

We are currently looking to hire a Health Services Help Desk Coordinator in Winnipeg to assist in maintaining the daily operational and functional workflow of the LHSC department, including taking sick calls and scheduling.The successful candidate must uphold a high level of service in a fast-paced environment by delivering prompt, courteous and professional service to all staff and clients.

Responsibilities:

• Receiving and responding to all telephone inquiries from Patient Services staff, Dynacare private clients as well as reporting all non-resolved inquiries to the Managers of Health Services
• Reviewing all timesheets of MB patient services staff, data entry of payroll into Dayforce, ensuring accuracy and timely submission to payroll department (STAT pay, sick pay, etc.)
• Creating and distributing memos and protocols for Patient Services staff in MB region as directed by Managers
• Assisting in the distribution of correspondence from various departments to MB Patient Services staff and maintains detailed logs
• Ensuring that standards for technical efficiency, quality control, Ministry of Health and other government regulations are adhered to
• Assisting with the implementation of Patient Services related policies and procedures by aiding employees, as required, on the interpretation and administration of said policies and procedures
• Maintaining employee training and payroll files and provide administrative support for the Patient Services Managers
• Maintaining confidentiality and accuracy of appropriate documentation
• Maintaining detail logs of all inquiries, problems, and their solution
• Scheduling of MB staff according to collective agreement language, including monitoring weekend scheduling and calling of staff to replace sick calls, updating attendance calendar and absence log, flagging issues to Managers as appropriate
• Ensuring all necessary documentation is collected and specimens are correctly processed
• Ensuring the wellbeing of the patient within the scope of training of Dynacare
• Providing support to the MB LHSC Managers as required in the administration of the Collective Agreement language, which includes but not limited to tracking leave days and attendance, assisting with the vacation planner process and last-minute vacation requests
• Receiving and responding to all phone calls, faxes for the mobile department. Includes booking and scheduling private house calls and personal care homes.

Must have:

• A secondary school diploma (Grade 12) or equivalent
• Minimum of five (5) years’ experience in a Patient Services field
• Excellent computer skills with intermediate or high level of Excel
• Excellent communication skills
• Formal Training in the areas of Medical Office Assistant, Medical Transcription, Unit Clerk, Medical Terminology, or similar programs would be considered an asset