Bilingual Payroll Support Specialist
About the role
PGi is looking for a Bilingual Support Specialist to join our team. The Support Specialist will work directly with our clients to assist them in answering questions and resolving challenges.
Responsibilities
- Provide consistent quality of customer service and support on PGi’s products and services with the ability to think outside the box to ensure excellent customer service.
- Receive incoming requests for support from customers via e-mail and client portal.
- Respond to client inquiries, including clarifying problems and applying payroll expertise and analytical ability to resolve problems.
- Develop strong working relationships with client base, instilling a level of trust and confidence in our clients and their perception of our service team
- Prioritize workload while maintaining an effective balance between client inquiries, projects and client follow-up
- Accurately perform all changes or additions to Company set up with complete follow up to clients, including clear and concise instructions, within the performance standard guidelines
- Identify, recommend and refer any opportunities, which arise from client queries, to other Departments as necessary
- Learn, understand, maintain and contribute to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
Skills And Qualifications
- Minimum 2 Years experience in Canadian payroll
- Written and verbal skills in the French language a must
- US & Quebec payroll is a plus
- Payroll Designation (PCP or PLP) required
- Proficiency in computer applications including: MS Word, Excel and Outlook
- Determination to learn and develop continually as the business grows
- Strong organizational and planning skills, must be able to multifunction, handling high-priority issued, and communicating internally in a timely manner
- Self-starter, ability to work effectively both independently and collaboratively within a team
- Takes initiative, is a decisive decision-maker and show confidence in decisions made
- Prioritize workload while maintaining an effective balance between client inquiries, projects and client follow-up
- Superior communication (written and verbal) and interpersonal skills in both English & French languages
About Payroll Guardian International Inc. (PGi)
Payroll Guardian International (PGi) is a unified cloud solution for Payroll, HR, Time & Attendance and Scheduling.
Our customers are North American organizations from hundreds to thousands of employees, each with unique complexities and automation requirements. We are well-established cross-industry with our strongest market shares in Hospitality, Healthcare, Service, Retail, Engineering, Manufacturing, Security, and Logistics, and we support organizations on both sides of the border with a single database.
PGi was established in 2003, is privately held, and is a Canada Corporation. All infrastructure, data storage and customer support are based exclusively in Canada. While we make great Workforce Management applications, we are primarily a service organization. Our goal is to offer unparalleled value at the best market price and challenge the status quo by raising the standard for access to information to drive better business decisions.
Bilingual Payroll Support Specialist
About the role
PGi is looking for a Bilingual Support Specialist to join our team. The Support Specialist will work directly with our clients to assist them in answering questions and resolving challenges.
Responsibilities
- Provide consistent quality of customer service and support on PGi’s products and services with the ability to think outside the box to ensure excellent customer service.
- Receive incoming requests for support from customers via e-mail and client portal.
- Respond to client inquiries, including clarifying problems and applying payroll expertise and analytical ability to resolve problems.
- Develop strong working relationships with client base, instilling a level of trust and confidence in our clients and their perception of our service team
- Prioritize workload while maintaining an effective balance between client inquiries, projects and client follow-up
- Accurately perform all changes or additions to Company set up with complete follow up to clients, including clear and concise instructions, within the performance standard guidelines
- Identify, recommend and refer any opportunities, which arise from client queries, to other Departments as necessary
- Learn, understand, maintain and contribute to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
Skills And Qualifications
- Minimum 2 Years experience in Canadian payroll
- Written and verbal skills in the French language a must
- US & Quebec payroll is a plus
- Payroll Designation (PCP or PLP) required
- Proficiency in computer applications including: MS Word, Excel and Outlook
- Determination to learn and develop continually as the business grows
- Strong organizational and planning skills, must be able to multifunction, handling high-priority issued, and communicating internally in a timely manner
- Self-starter, ability to work effectively both independently and collaboratively within a team
- Takes initiative, is a decisive decision-maker and show confidence in decisions made
- Prioritize workload while maintaining an effective balance between client inquiries, projects and client follow-up
- Superior communication (written and verbal) and interpersonal skills in both English & French languages
About Payroll Guardian International Inc. (PGi)
Payroll Guardian International (PGi) is a unified cloud solution for Payroll, HR, Time & Attendance and Scheduling.
Our customers are North American organizations from hundreds to thousands of employees, each with unique complexities and automation requirements. We are well-established cross-industry with our strongest market shares in Hospitality, Healthcare, Service, Retail, Engineering, Manufacturing, Security, and Logistics, and we support organizations on both sides of the border with a single database.
PGi was established in 2003, is privately held, and is a Canada Corporation. All infrastructure, data storage and customer support are based exclusively in Canada. While we make great Workforce Management applications, we are primarily a service organization. Our goal is to offer unparalleled value at the best market price and challenge the status quo by raising the standard for access to information to drive better business decisions.