Position Overview:
Lead, direct, and manage the Export and Import areas at a given site, to assure consistent quality service, customer satisfaction, profitability, cost efficient operations, and compliance with Canada and international requirements, laws, ISO Standards, requirements, and other regulatory guidelines governing the export, import, receipt, and documentation of imported and exported products. Assures the clearance of air and/or ocean imported shipments through Canada Customs in compliance with Canada Customs and CBSA Rules and Regulations. Models and acts in accordance with our guiding principles and core values.

Essential Duties & Responsibilities

• Ensures the operational and financial performance, aligns budget to market, ensures the accuracy of results, reviews financial results with teams, and implements adjustments as required.
• Manages the quote process to ensure timely processing, accuracy, performance, escalation, and approval; negotiates with customers or providers to secure best cost or price.
• Manages the services and performance of vendors, third party providers, and other relationships.
• Communicate and follow up of all pending matters with the customer, including changes, scheduling, new regulations, bonding/insurance requirements, and general industry expertise, etc.
• Manage all import, export, or breakbulk transactions and applicable administrative Canada and foreign government programs to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements; aligns operations with overall product strategy.
• Oversee the preparation of Canada Customs documentation, including but not limited to invoices, bills of lading, shipping statements, receipts, to ensure accurate and complete documents are prepared within designated timeframes.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure sufficient staffing schedules which support operational demands.
• Keep senior management informed of all transaction problems or irregularities.
• Establish, monitor, revise, document, and communicate all directives, rules, and procedures to staff, for the handling of each account, including schedule of service fees, shipment and booking process, and any other related information.
• Deliver clear expectations in regard to the role and direction of team, promote and instill a positive work environment that is challenging and engaging.
• Participate the regular meetings with leaderships in the States and global HQ in Korea periodically and raise & report ongoing issues or updates in Canada operations

Requirements and Qualifications

• Knowledgeable in Canada Customs and International trade with a good understanding of customs valuation, classification, compliance/audit, and trade program.
• Excellent verbal and written communication skills, interpersonal skills, and time-management skills.
• Ability to multi-task and solve problems.
• Ability to work in a fast paced and team environment.
• Minimum 5 years’ experience in international freight forwarding areas.
• Good working knowledge of domestic and international geography.
• Speaking Korea is a plus